Paula Cole Email and Phone Number
Paula Cole work email
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Paula Cole personal email
Paula Cole is the Vice President and Leader of Nationwide Financials’ Pension Risk Transfer (PRT) business. As the P&L Officer, she oversees sales and expenses, ensuring the PRT organization’s financial success. Paula has a proven track record in transforming U.S. PRT organizations into profitable ventures. Her leadership earned her the Nationwide Financial Sales Associate of the Year award in 2021. Paula champions diversity, equity, and inclusion, serving as President of Nationwide’s African American Women Associate Resource Group (AWARE) and a member of Nationwide’s CEO Advisory Council. She also contributes to her community as Board President for Thurber House and holds Board leadership roles with the National MS Society. In 2023, she was nominated for Fortune’s Most Powerful Women Next Gen Summit. Paula is a former collegiate athlete and certified personal trainer, holding degrees in Sociology, Business Administration, and a Masters in Operational Excellence.
Nationwide Financial
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Vice President, Head Of Pension Risk TransferNationwide Financial Jan 2022 - PresentColumbus, Ohio, Us
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Associate Vice President, Head Of Pension Risk TransferNationwide Financial Mar 2020 - Jan 2022Columbus, Ohio, Us
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Certified Personal Trainer, Behavioral Change & Weight Management Specialist, Youth FitnessAmerican Council On Exercise (Ace Fitness) Jul 2012 - PresentSan Diego, California, UsPersonal Trainer - ACE & AFAA & NASM certified Group Fitness Trainer - ACSM certified Behavioral Change Specialist - ACE certified Weight Management Specialist - ACE certifiedLife and Wellness Coach - ACE certified Youth Fitness Trainer - ACE certifiedUSSF C License - soccer NSCAA (USC) National Youth Diploma - soccer BRUSA D License - soccer -
Director Of OperationsLegal & General Retirement America Jan 2020 - Mar 2020Stamford, Connecticut, Us -
Director Of Transitions And Project ManagementLegal & General Retirement America Sep 2017 - Jan 2020Stamford, Connecticut, Us• Operational Strategy – Implemented the Pension Risk Transfer business in America for Legal & General that has since implemented over $2.5 billion in total annuity premiums and contracts. Developed KPIs, documented multiple retirement event process flows using Microsoft Vizio, and established numerous best practices and engineered the service level metrics and governance for Legal & General’s Group Annuity Bulk Contracts. • Cost & Budget Management – Manage the budget, cost allocation, and associated headcount and staffing needs for the PRT organization annuity service center and client installation team. Manage annuity contract premiums with retirement pricing team and ensure accuracy of contract language is in line with service delivery execution. Audit and review processes and service transactions to manage accuracy and compliance of delivery.• Project Management – Govern over the timely and efficient execution of all newly sold Pension Risk Transfer bulk annuity contracts alignment retirement division projects. Create executive presentations and client service delivery contracts and agreements. Liaise with prospect client, intermediaries, fiduciaries, and retirement plan actuaries on retirement regulations and policy. Develop reporting governance and tools using Microsoft Office programs to provide and report out to executive leadership and clients on progress of retirement programs within the organization. • Analysis & Risk Management – Analyze retirement policy, regulations, and plan data against new request for proposals (RFPs) during deal distribution to ensure that critical delivery issues or problems are managed or mitigated at the earliest opportunity while implementing and executing key value adding controls when necessary
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Director Of Retirement ServicesLegal & General Retirement America Aug 2015 - Sep 2017Stamford, Connecticut, UsKey Responsibilities/Accomplishments – Coordinate and govern over the newly sold client implementation organization and steady-state administration for the bulk pension risk transfer (PRT) business. Supervise best practices and manage metrics for the service center, while coordinating and collaborating to drive delivery execution amongst key stakeholders including Information Technology, Actuarial, Pricing, and Distribution teams (approximately 100 FTEs) to ensure operational excellence. Facilitate business execution as it relates to customer service and client experience after installation. • Operational Strategy – Implemented the Pension Risk Transfer business in America for Legal & General that has since implemented over $2.5 billion in total annuity premiums and contracts. Developed KPIs, documented multiple retirement event process flows using Microsoft Vizio, and established numerous best practices and engineered the service level metrics and governance for Legal & General’s Group Annuity Bulk Contracts.
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Retirement Group Leader, Operations ManagementMercer Jul 2013 - Jun 2015New York, Ny, UsKey Responsibilities/Accomplishments – Over see the day to day service delivery and operations for defined benefit outsourced plan sponsors in the Mid-Market retirement sector which includes 200 plus colleagues (direct, indirect, vendor, and outsourced support)• Operational Management & Process Improvement – Evolve and re-engineer the pension administration operations for the Mid-Market space. Implement system focused processes, efficient strategies, and value added controls to achieve standardization and scalable best practices across client contracts. Improved and deployed with efficient and cost effective processes to enhance client satisfaction and increase year over year profitability margins. Implemented operation metrics and KPIs centered around regulatory retirement policy• Consulting & Relationship Development – Relationship manage existing clients by developing and providing governance and financial reporting to ensure successful ongoing administrative delivery. Provide insight and service delivery design suggestions within Administrative Service Agreement and associated delivery contracts to help reduce client cost while enhancing financial revenue. Manage vendor relationships and associated cost for stakeholders aligned to retirement service delivery model within organization -
Part Time Staff Coach/TrainerGreater Libertyville Soccer Association Jan 2004 - Jan 2015Personal Trainer - ACE & AFAA certified Group Fitness Trainer - ACSM certified Life and Wellness Coach - ACE certified Youth Fitness Trainer - ACE certifiedUSSF C License - soccer NSCAA (USC) National Youth License - soccer BRUSA D License - soccer
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Sr Operations Manager, Defined Benefits AdministrationAon Hewitt Aug 2002 - Jul 2013London, GbKey Responsibilities/Accomplishments - Implemented and managed the ongoing operations for an internal shared service (Center of Excellence) group of more than 250 associates globally (direct and indirect reports).• Financial & Operations Management – Manage the financials of a $20M cost center through forecasting and evaluation of new sale prospects against forecasted and budgeted planning while increasing profitability margins. Implement lean six sigma practices to decrease internal costs and standardize transactional processes while minimizing cross functional variations • Implementation Management – Coordinated the implementation of client teams into a shared service pension administration group which improved upon the organizations cost structure. Organized IT resources, operations team, and various vendors to enhance and streamline project delivery and improve administrative functions. Provided guidance, thought analysis, and suggested sales positioning for the go to market strategy for a specialized shared service group within the company. -
Corporate Office ManagerShadow Investigations, Llc Feb 2001 - Aug 2002• Outsourced, stratified, and streamlined the operational practices for service of foreclosure process for several law firms. Directed and supervised the corporate office personnel of a leading investigative process serving company while managing client projects and overseeing daily duties for the process servers.• Product Sales - implemented several internal tools and operational services for several law firms while managing a small foreclosure service of process company. Negotiate new clientele accounts while developing new methods to maintain and increase existing accounts• Human Resource Management - managed all aspects of HR for the organization which included payroll, benefits, hiring, and performance management
Paula Cole Skills
Paula Cole Education Details
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The Ohio State University Fisher College Of BusinessOperational Excellence -
North Central CollegeMaster Of Business Administration - Mba
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North Central CollegeBachelor Of Arts - Ba
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The Ohio State UniversityBachelor Of Arts (Ba)
Frequently Asked Questions about Paula Cole
What company does Paula Cole work for?
Paula Cole works for Nationwide Financial
What is Paula Cole's role at the current company?
Paula Cole's current role is Corporate Solutions Business Leader | P&L Officer | Fitness Ambassador | Head of Pension Risk Transfer at Nationwide Financial.
What is Paula Cole's email address?
Paula Cole's email address is pc****@****gra.com
What schools did Paula Cole attend?
Paula Cole attended The Ohio State University Fisher College Of Business, North Central College, North Central College, The Ohio State University.
What are some of Paula Cole's interests?
Paula Cole has interest in Health.
What skills is Paula Cole known for?
Paula Cole has skills like Outsourcing, Leadership, Training, Process Improvement, Management, Benefits Administration, Coaching, Employee Benefits, Operations Management, Customer Service, Human Resources, Defined Benefit.
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