Paula Cook Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Australia

Leadership role responsible for systems and process, human resource and administrative functions of the business. Accountable for ensuring monthly accounting routines are delivered efficiently, such as invoicing and payroll, along with developing and delivering processes, procedures and continuous improvement.

Everton Park

Full accountability of the management and performance delivery of the practice, developing business strategies, monitoring financial performance, managing staff and daily operations along with designing and delivering marketing strategies including web design and digital marketing activity.

Melbourne, Australia

Led, inspired and developed a team of Area Managers to deliver safe, consistent flawless execution of the retail offer across a number of stores in Melbourne and Adelaide to delight customers. Developed tactical business plans and strategies that addressed short term performance issues whilst maintaining a long-term focus on long term like for like growth. Provided 24hour escalation support to all stores for critical safety management issues.

Melbourne, Australia

Full responsibility for a number of metro convenience retail stores in Melbourne, including leading and managing store managers and their teams to deliver excellence in customer service and ensuring the delivery of operational, safety and performance targets. Successfully drove high levels of collaboration with central functions such as Marketing, HR, Safety and Operational Excellence teams developing a reputation for being a valuable contributor to customer insights and business performance.

Melbourne, Australia

Swindon, United Kingdom

Responsible for the marketing of lubricants in the Mass Merchandise & PSS (Petrol Service Station) channel. Identified category needs whilst offering retail expertise to customers, delivering solutions in category management, promotional activity, space planning, customer literature and brand health. In addition, managed the pricing strategy across the entire retail sector in the UK and Northern European markets

London, United Kingdom

Responsible for the delivery of HSSE, financial, people and operational performance targets for a territory of 11 stores, with annual fuel sales of £70m and shop sales of £11m. Led and mentored store managers and their teams to deliver customer excellence and maintained strong and effective relationships with support functions delivering a culture of operational excellence.

Milton Keynes, United Kingdom

Responsible for £75m contribution to shop sales, managing 25% of total shop mix achieved through developing detailed, customer insight led, category plans including range, pricing, promotions, supply chain and over-rider income, which drove Retail UK’s strategy for the category.

London, United Kingdom

Hertfordshire, England

Small Business Administration/Management, Cert Iv

Cim Diploma In Digital Marketing

Chartered Institute Of Marketing, Professional Diploma

B-Tec Higher National Diploma, Business And Finance

Small Business Administration/Management