• Sales Strategy definition and execution• Customer centric Account management and planning to deliver customer satisfaction and business development• Excellent customer business consultancy and services• Business development targeting top companies in the Financial Services Industry• Customer communication and escalation level – conflict management and resolution• Commercial offers and presales presentations• Multichannel sales management• Market analysis and research• Technology Innovation pioneer for back-office and front-office processes• CRM, Online and Mobile business processes consultant

• Manage a 120 customers portfolio, a value of 25.000 euro, in the 10-50 employees companies segment;• Build trustful customers partnerships;• Assess clients' needs and requirements and design tailored telecom solutions;• Account management, meetings and contract negotiation;• Customer Care;• Meet business requirements and customer' needs;• Reporting;

• High level process mapping of the prospect customers.• Analyze clients' business processes in order to identify its needs, weaknesses, strengths, highlight the causes and recommend solutions and best practices based on the experience in the industry.• Assessment of any application specific developments needed and determining a deadline, resources needed and impact on the customer’s activity.• Coordinate the communication with the stakeholders during the implementation project.• Ensure technical support.• Prepare and develop training documentation.• Deliver training sessions to the customers, partners, customer support.• Gather feedback, run audit meetings.

• Creation and regular maintenance of the UK/IE Territory hierarchies utilising tools and process defined by RCE.• Primary contact for the field Sales organisation (ASR, TSR & RD’s) in the areas of account creation, territory queries/updates and GCM setup.• Analyse the weekly RCE Flash reports and ensure all issues are managed to resolution.• Actively participate in the bi-weekly GCM Expert conference calls run by EMEA.• Provide second line support to the field in the areas of GCM, Opportunity Management and Forecasting.• Assist in the resolution of compensation issues and creating business case for escalations.• Develop and publish best practices around GCM, Territory Management, Opportunity Management and Forecasting.• Facilitate resolution of account/opportunity conflicts, working closely with ASR/TSR/RD’s.• Work proactively with RCE, Stakeholders, Hardware LOB Territory Administrator and Manager to affect continuous process improvement across area of focus and Business Operations.

My main responsibilities were:• Maintain and validate country customer data quality- all CDQ (PLACID, OXO KPIs) in UK/IE region was my responsibility acting as a "buddy" for new hires in the team and leading the daily checking process of their work for the 1st month of their contract• Carry out audits to check on customer records and merge duplicate customer records to agreed monthly targets liaising regularly with UK/IE Territory Administrator• Qualify, check and amend data following bulk updates on an ongoing basis• Implement New Fiscal Year and Mid-Fiscal Territory Set Ups• Providing first line of support to the Sales Reps, country TA contacts in UK/IE and to Bus Ops people in SUN in GCM and Territory Setup areas• Deliver on request and dedicated 1:1 training and guidance on territory setup, Oracle Sales Model, GCM best practice for SUN Bus Ops and also for GCM New Users• Investigating any issue on territory assignment reported by the Territory Admin or by the Sales Reps and follow up until solved, then communicating the outcome to the POC in my region and the affected Rep(s) as well as local Territory Admin• Build the weekly Flash report for all the Stakeholders and flag up any concerns which may affect the process• Presentations in the bi-weekly CDQ/TM calls lead by DPOs regarding Best Practice in completing the GTT fields or any territory setup items• Supervise the Territory Validation Process and provide full support to the Sales Reps and Territory Admin• Buddy for the members of the dedicated CDQ Team in the Merge & Hide Project• Close collaboration with the developers, SMEs and Country contacts in order to improve the processes and tools across organization or solve the flagged up issues which occur

Project Management course - 6 monthsMain achievements were:Define a project, plan it by establishing the objectives, bugdet, timeline, resources.Develop a business case.Manage and motivate the team.Build and manage the project budget.Asses the achievements and the results.

The primary objective of the Back Office Sales Support is to answer to all sales and CSSM request coming on all direct or indirect deals and requiring a product offering to be created or maintained or units required for demo or certification. • Building customer technical configuration according to the requirements;• Creating the initial product offering for sales• Maintenance of the customer offering using same tools.• Administrating the pricing with the respective bid desk according to the sales requirements.• Creating requests and following up of all services creation• Permanently communicating with our customers and with the French Sales TeamMy personal contribution to the development of the team procedures and processes was the implementation of Wizard- a tool and process that creates the commercial proposition for the customers containing their offer and price. And nevertheless, the implementation and development of other basic processes as we were a young team.