Paula S. Email & Phone Number

Chicago, Il, Us

San Antonio, Texas, Us

El Segundo, Ca, Us

• Enterprise agile environment experience with up to five scrum teams and rigorous meeting schedule for corporate content, new state law privacy information, and account payments.• Conducted design process and strategy meetings with stakeholders.• Collaborated with designers and product owners to complete work reviewed by dozens of cross-functional peers and leadership.• Supported onboarding of new scrum team.

Manchester, Nh, Us

• Completed bachelor's degree in psychology to support work in user experience. • Graduated with 3.929 GPA. • Achieved a final score on the senior capstone research project of 800/800.Courses included cognitive psychology, human development, perception, memory, learning, education, social learning and statistics.

• Full SDLC for responsive WordPress websites.• Researched, designed, created content, and produced a 40-page website representing a real estate brokerage serving multiple geographic areas with multiple MLS APIs.• Business plans, journey maps, branding, and voice.• Documented procedures, guidelines, manuals, style sheets.• Designed, coded, and created content for email campaigns.• Directed editorial calendars.• Designed, created, and scheduled social media content. • Photography, image editing, graphic design in Photoshop, Canva. • Coding and design for responsiveness, SEO, accessibility, and UX.• Hosting, security, and software updates.• Freelance contributing journalist. Methods and skills: • Agile methodologies, waterfall, and traditional newsroom.• Associated Press style, branding, voice, style and design guides. • HTML, CCS3, JavaScript, WordPress, PHP, accessibility (WCAG), SEO. • Canva, Figma, Photoshop, Adobe Pro, DocuSign.• Google Workspace, Google Drive, Docs, Sheets, Slides.• Evernote, Box, Dropbox; Microsoft Word, Excel, PowerPoint, Outlook.• Human-centered design principles for user experience.

Menlo Park, Ca, Us

Responsibilities: • Designed, coded (HTML, CSS, JS), and created content for marketing emails working with a cross-functional team for input and approval. • Edited for a monthly online magazine. • Followed multiple editorial calendars and worked with cross-functional teams in content creation for major international conference marketing and event collateral.

Support students with assignments during class at full stack web development boot camp.

Austin, Tx, Us

• Directed customer experience, marketing communications, digital workflows for Keller Williams real estate agents and teams. • Successfully managed more than 400 real estate contract journeys. • Researched and mapped customer and team journeys.• Implemented data-driven changes, wrote verbal scripts and all customer experience and marketing copywriting, ensured alignment. • Provided effective technical writing, training, and support.• Designed and implemented digital transformations, then continuously improved systems. Tools/Skills:Application of UX concepts to real estate team and client experiences - qualitative and quantitative data analysis - Top Producer - Adobe Pro DC PDF and e-signatures - Docusign - Realtor.com - KW.com - Zillow - Trulia - Facebook - ActiveRain - Google Keywords - eAgentC - SABOR.com MLS - Red Tools - Google Drive - Excel - Evernote - Box - Dropbox - Canon DSLR - Photoshop - Canva - SnagIt - Brian Buffini System ​Texas License, Real Estate Sales Agent, 2006-present (status inactive)San Antonio Board of REALTORS®, 2006-2015Texas Association of REALTORS®, 2006-2015National Association of REALTORS®, 2006-2015

The Ranger owns more than 90 years of institutional wisdom and experience and one of the most awarded community college newspapers in the United States, having produced numerous Pulitzer Prize winners.• Catalyzed the publication’s transformation to a digital-first model.• Initiated, contributed to the creation of tools to ease students’ transition into an intensely interdependent cross-functional newsroom. • Identified gaps in the newsroom processes for digital media development and archive systems. • Worked with cross-functional teams to create news story packages tying together assigned beat, calendar relevant dates, and under-reported trends or events with an eye towards marginalized individuals or groups, economics, and the environment. • Managed content for publication website; prioritized, edited, and uploaded content. • Mentored five student reporters.

San Antonio, Tx, Us

• Customer experience mapping and collateral development.• Conducted customer experience research surveys of clients to inform improvements. • Designed and implemented all workflows in CRM Zoho for credit negotiation service.

• Optimized the unique features of medical language and designed proprietary shorthand language totaling about 5000 "words" empowering typing speeds up to 300 wpm.• Contributed to quality patient care by providing 98+% accuracy for up to 4800 pages weekly of transcription and medical language expertise for medical records covering all specialties.• Contracted 10+ years with a regional hospital team that received the highest scores possible on accreditation inspection for quality of medical records.

Bachelor Of Arts - Ba, Psychology

Certificate Of Completion, Computer Software Engineering, Front-End Web Development

Associate Of Arts (A.A.), Journalism

Certificate, Web Development