Responsible for operation and management of the Delivery Excellence and Client Success Managers (PMO) which included management of the portfolio of IT projects; management of IT project managers and client success managers; managing larger, riskier, high-profile, and longer term IT projects/strategic partner clients; configuration and operation of the IT Portfolio and Project (PPM) system; strategic planning and implementation for enhancing IT project management maturity. • Supervised team of 10 dedicated client success managers / project managers across the organization. • Managed the company’s portfolio of IT projects including facilitating the planning and the prioritization of complex IT services with significant complexity across many functions, and departments• Directed the development and implementation of IT project management methodologies; including advanced IT’s project management maturity per benchmark PM maturity models.• Directed the configuration and operation of the IT Portfolio and Project (PPM) system.• Collaborated with senior leadership on creating the underlying PMO strategy, success measures, project management maturity level/expectations, and performance feedback process from all clients.• Lead monthly IT division-wide project review providing “portfolio dashboard” reports for executive management and other stakeholders.• Performed project management on selected “high profile” client efforts. • Developed and ensured consistency across all IT processes and delivery including benefit/cost analysis, project charter development, stakeholder identification, project scope definition, integrated project plan development, project team development, project status monitoring and corrective actions, procurements/vendor performance, issue tracking, executive steering team leadership, and overall management and leadership of the project.• Participated as an IT senior leader in the development and implementation of the IT division strategic plan.

Led the formalization and establishment of the Program Management Office; designed to operate in a start-up and agile environment to help fuel Digitalware’s growth as a professional security consulting and managed services company. Responsible for managing, governing, and providing direction across a wide range of projects and programs supporting internal innovation projects and external clients. Designed and operated the PMO to deliver and drive not only excellent project management but also customer success via a deep customer obsession, process and improvement mindset, and passion for ensuring that all stakeholders are held accountable against expectations and deliverables. ● Delivered an extensive Vulnerability Management Program using industry leading solutions across 900K+ devices in under 9 months by establishing key performance metrics, developing a factory model, and focusing on objective data analytics to ensure delivery speed.● Developed strong relationships with client key stakeholders as a trusted partner which increased customer satisfaction by 75% and contributed to a service renewal contract for $10M+.● Established and led a $5M program to apply advanced visual data analytics to a gaming client to dramatically reduce fraud across their loyalty programs. ● Assessed and transformed our Vulnerability Management Program and identified ways to introduce automation that decreased onboarding time from 45 days to 10 days. ● Leverage a Continuous Improvement mindset for our Pen Testing service increasing throughput from 3 a quarter to more than 15 in a quarter. ● Jumped in and developed an Interim dashboard in PowerBI to bring much needed visibility to our customer for the tracking of rogue devices after the development team experienced a 4-week delay.

● Managed day-to-day project tasks for integrating e-commerce solutions e.g., NetSuite & SPS Commerce. ● Established and managed all project artifacts, e.g., project schedules, risk registers, resource plans, issue tracker, project charter, etc. according to the P&G SIMPL project management methodology.● Collaborated with stakeholders across multiple internal and external teams to support strategic ERP (Enterprise Resource Planning) integrations● Utilized analytical skills to devise and create custom data center workflows to leverage the SPS retail business network on behalf of customers.● Created customer-specific business rules in order to meet customer and trading partner system and/or business requirements.● Defined and executed test plans in order to successfully integrate 3P and DTC orders. ● Monitored data flow and analyze, resolve or direct any required technical bug fixes in order processing. ● Analyzed job cost reports to determine recommended action on overruns. ● In conjunction with Project Foremen / Project Managers, prepare data for monthly invoices and submit in a timely manner to the Accounting Department. ● Ensured accuracy that details, and submittals are received, submitted, corrected, approved and ● Maintained and supervised adequate estimate and project plan plans.

Led a Cyber Security Program to implement new technology capabilities including a Security Information and Event Management (SIEM) cloud-based solution with a managed service partnership. • Effectively communicated and presented vendor evaluations to senior leadership; which consisted of a technical and non-technical audience.• Obtained technical experience by leading the SIEM (Security Information & Event Management) system implementation; including the development of use cases, rules and reporting to meet governance standards. • Integrated with diverse IT environments and technologies, such as log/data collection from a variety of network, server, and security systems to create a data rich environment for advanced analytics.• Identified and development of threat-centric security monitoring use cases to drive underlying SIEM monitoring rules.• Defined and established steady state support processes for project implementations to transition to the operations team.• Translated Vision and Goals into actionable Request for Proposals for Network Connectivity Assessment, Data Center Build Out & Migration Strategy, and Vulnerability and Risk Assessment.• Partnered with key business sponsors to align key IT initiatives with business relevant priorities including support of GDPR and system and infrastructure modernization.

Responsible for project delivery across Capital Markets and Corporate Applications delivering against 30 projects with a spend of $22M. Mentor and coach 20 project managers across the organization and directly managed a team of six project managers. • Established the first holistic integrated ability to effectively manage resource supply and demand planning, project prioritization, and drive flawless executional excellence. • Recognized thought leader for portfolio and project management methodologies (Pfmp, CSM, Agile, PMP) and tools with a proven ability to drive transformational change and process improvements.• Leader in stakeholder and escalation management in getting competing priorities aligned and removing operational and political barriers to ensure project delivery success.

HCM Transformation Program LeaderLed a $42M program to transition the company from SAP onto the Workday cloud-based solution, organize and manage the transition of data for 18K employees, the migration of 120+ applications built on the current HCM platform, and the refactoring of 130+ integrations; saving $6.4M per year in run-rate costs. • Defined the operating model and engaged senior leadership to obtain the right resources for successful implementation. • Successfully aligned the key workstreams; target timelines, and objectives of the program across multiple organizations with competing objectives. • Led regular communications and senior executive engagement ensuring visibility to progress and where their help may be needed. • Responsible for managing the assigned project managers ensuring appropriate methodology adoption, barriers and obstacles are removed, milestones delivered, and risks minimized. Principal Project ManagerResponsible for delivering two key projects, ACH and Sterling Transformation Project within the Payments and Corporate Platform and Infrastructure categories representing $2M in spend and supported the company’s transacting of ~$1B as their core transfer technologies and capabilities. • Established and managed all project artifacts, e.g., project schedules, risk registers, resource plans, issue tracker, project charter, etc. according to the 5/3 project management methodology.• Engaged with senior leadership to obtain resources, approve acceptance of risks, and review milestones and deliverables. • Led the implementation of Salesforce which was designed to help the consumer banking team better engage with clients and prospects and replaced internal home-grown solution. • Challenged and led the Sterling platform manager to adopt a service management approach which helped transform the program into a strategic capability and established a roadmap that was user & value-focused versus being solely focused on technical features.

Responsible for scoping and implementing NA PIPO special projects and strategic initiatives, including the development and implementation of the strategic plan and long-range strategic initiatives, as determined by the Associate Director of NA Hair Care for P&G. ● Pursue and achieve tactical or strategic objectives pertaining to the long-term strategic vision assisting in the execution of work necessary to meet short term objectives to reduce IDE.● Established the framework and methodology for managing the IDE process longer term in a sustainable and systemic way.● Served as key liaison for all project stakeholders, third-party vendors, and technology team for deadline-driven, high profile Pantene Gold Series project.● Managed and coordinated project deliverables that included on time and budget success while following all project compliance. ● Utilized strong business acumen to integrate key business objectives while managing risk mitigation, third-party vendors and adhered to all scope changes within project timeframe deliverables. ● Utilized comprehensive problem-solving initiatives and planning/management strengths to consistently achieve quality project standards while maintaining on time project results.

Held dual accountability for managing complex projects and leading the process improvement within the PMO, overseeing a team of 10+ to deliver process management, product enhancements, and service management projects. • Completely overhauled program/portfolio management processes to create measurable and quantitative reports within Innotas while improving portfolio dashboards to highlight value, resource constraints and prioritization for the department. • Deployed a PMO Center of Excellence to identify, prioritize, define, and implement improvements to the PMO organization-wide to achieve best-in-class status. • Led over 7 regulatory projects simultaneously delivering all on time and within budget, despite numerous setbacks due to congressional roadblocks. • Managed multiple concurrent enterprise fraud management projects to reduce fraud vulnerability company-wide through the implementation into multiple channels saving $1.6M annually. • Salvaged troubled projects for Marketing Analytics, stepping in after delays had damaged the client relationship. Rebaselined project schedule identified and resolved major issues, and delivered flawless models two weeks ahead of revised schedule.

Led IT program and project management for strategic IT & Hair Care initiatives.• Responsible for helping the client scope and plan the implementation for NA PIPO special projects and strategic initiatives, including the development and implementation of the strategic plan and long-range strategic initiatives. • Managed the team in a short sprint to find both short- and near-term options for reducing IDE and crafting a strategic vision to make the improvements systemic.• Managed multi-site global team of 15+ to develop EDI solution and deploy to over 100 partners via SAP platform; that helped save the client $10.3M in potential inventory waste. • Led 12-month, $2.1M system implementation for EDI message types (GUSI, ANSI, EDIFACT) on SAP platform for over 100 Suppliers. • Optimized deployment processes by identifying all interdependencies across the 3 business units to reduced deployment from 6 months to 4 months; a 33% reduction

Led planning and strategy development for professionalizing the Service Management team responsible for running more than 300 services to P&G. • Developed an End to End Communication and Commercialization Strategy to grow the service management competency for more than 600 P&G service and solution managers.• Led the creation and optimization of the Global Financial Operations portfolio of services, solutions, and capabilities.

Led Finance Department toward a centralization and standardization of portfolio management throughout their organization. • Led the global Work Process Transformation project which assisted 150+ PM’s to improve execution consistency and adoption of the portfolio management suite of tools; including Adaptive Insights.• Optimized Portfolio Management Governance process which improved data accuracy by 45% across all categories.• Managed global capacity planning and reporting, portfolio performance, and value creation.• Responsible for engaging and inform executive leadership on portfolio health and to drive action across the organization.

Managed two Financial Services applications designed to accurately consolidate and communicate both to top-level executive leadership and Wall Street the corporate earnings accounting for global currency exchange rates/impacts across the hundreds of unique global legal entities. • Worked with system architects and application developers to translate requirements into software updates and managed those through to the lifecycle into production.• Responsible for ensuring that change management processes were fully leveraged ensuring operational excellence and zero impact to end users.

Qualification, Change Management and Deployment of 3 Executive Compensation mobile applications• Managed the entire lifecycle for change and development processes, e.g., requirements definition, working with programming team, test design & execution, and end-user sensing. • Led the identification and implementation of systemic resolutions for Incident and Problem Management for users experiencing a range of issues with the application.

Implemented PPMC (PPM) system with project/portfolio management capabilities to 1000+ Project Managers. Led team of 35+ to create the portfolio management framework to include the strategy, processes, tools, templates, and training for a $900M portfolio. • Led the establishment and transition of the Portfolio Management Service to an India based team of 8 individuals for operationalizing the portfolio management framework.• Built and implemented a self-service community-based support model connecting all IT Project Managers.• Developed and deployed the scorecard for tracking the portfolio performance within IT organization.

Responsible for the career development and coaching of 6 direct consultants and senior consultants as well as 9 indirect team members supporting the P&G account.

Consulted for and implemented MS Project Server for project and portfolio management capabilities for 100+ person PMO organization. Led team of 15 to define strategy, develop processes, tools, and training for a $50M portfolio. • Led 5 projects in coordination with various business units with a total budget of $500K to achieve operational efficiencies of 10% through the development of mobile applications for the workforce.• Created the portfolio management framework using PMI best practices to encompass people, processes, and tools to drive more discipline within their established PMO office.

Originally hired as an Assistant Project Manager and quickly offered a Project Manager position in less than a year. Implemented Clarizen (PPM) system with project/portfolio management capabilities to 150+ Project Managers. Led team of 12+ to define strategy, develop processes, tools, and training for a $275M portfolio. • Led project teams of 20+ to achieve successful project launches, steering 14+ products into production roll-out with over $150MM in Net Outside Sales utilizing Six Sigma methodology for plant manufacturing.• Accountable for working directly with group presidents to resolve production issues and receive sign-off on execution plans. • Designed and developed reporting metrics and communications to senior leadership for assessing the help of the IT portfolio.

Managed the Business Office which comprised of 3 individuals responsible for employee HR relations, training and inventory management. Developed databases to improve the management of more than $1M annually in accounts payable, receivables, and budget. Developed standardized training for all adjunct instructors.

Managed the project plans, roll out schedules, web development, and quality testing activities for more than 25 clients. Responsible for working with clients to develop clear business requirements as well as negotiating contracts. Implemented change management practices to reduce recoding and retesting by 23%.

Drove improvements across administrative processes which reduced redundancy and expedited workflows through the use of technology. Drove new channels for engaging the citizens by designing the city’s web presence strategy and new website as well as brought innovation to the broadcasting of public meetings. Managed the Administrative Support Team of 3 individuals to the City Commission and City Manager.

Managed the day to day operation of more than 250 servers and ensured that regularly scheduled back-ups and recovery processes transacted correctly.

Managed the city-wide network including the monitoring and configuration of the servers, workstations, email, and back-up processes. Developed a database system to track daily activities such as information requests, permit issuance, and other administrative processes.

• Redesigned administrative processes to streamline functions, eliminate redundancy, and expedite workflow through the use of technology.• Developed and deployed high-impact website designed to provide quick access to key city information.• Researched and identified a cost effective records management solution to meet the organizations strategic objective of reducing storage costs, improved efficiency of record retrieval, and timely compliance with public requests for information.