Paul Adderson Email & Phone Number

London, United Kingdom

We Deliver RiskSmart Run-Off(SM) Solutions With Global ReachAligning risk with the need for capital efficiency and greater business focus is a key challenge for insurers and reinsurers. As part of Fairfax Financial Holdings Limited, RiverStone delivers insurance and reinsurance run-off claims resolution, reinsurance recovery and dispute resolution.

London

Head of UK claims, reporting to the Claims Director. Responsible for the leadership of all UK claims across Motor, EL, PL, Property and Professional Indemnity classes

London, United Kingdom

Leadership of UK claims, reporting to Head of UK claims covering Motor, EL, PL, Property and Professional Indemnity

London, United Kingdom

Head of UK Motor Claims reporting to Claims Director

Accredited to deliver and coach the Elite Team performance programme to create a legacy of high performance by coaching, supporting and challenging teams across Claims to set new standards and mindset.

• Internal recognition as a highly skilled coach - hand picked and accredited to deliver AXA’s Elite Team programme as one of 14 coaches
• Increased motivation and loyalty of my teams through engagement, empowerment of the teams and understanding the key outputs required to drive business results
• Increased the performance of my team leaders through coaching, support, delegation of key activities
• Responsible for recruitment, appraisal and development of 60 staff
• Implemented changes in fraud processes leading to additional savings in excess of £2 million in 2008
• Analysed past performance and introduced changes which led to reduced leakage, reduced stock, increased fraud savings and greater employee satisfaction

Investigated, wrote and obtained sign off for AXA Claims 7 year strategic claims plans for People Development and Process ManagementManaged stakeholder groups within AXA effectivelyDeveloped strategic planning skillsDelivered digital messaging for AXA Claims obtaining additional funding from the executive to enable implementation

Led the Large Loss team handling claims personal injury claims between £250,000 and £1,000,000Created and implemented the group best practice strategy review process with all panel lawyers, leading to improved settlement rates and lower indemnity costs.Reduced outstanding files by 50% in three years creating greater consistency in the loss ratio.

 Leading a team of 6 staff dealing with high level claims complaints made against AXA directed to the Senior Management team and FOS Handling all enquiries from the business on technical complaints Developing and implementing a new process for high level claims complaints handling within AXAI

 Leading a team of 4 staff reporting to the Large Loss Unit Manager dealing with the all Uninsured Drivers Agreement and Untraced Drivers Agreement claims on behalf of the MIB Handling my own portfolio of claims within the Large Loss Unit with an incurred loss value of circa £30,000,000 Developing and increasing the performance of the MIB team within.

 Handling a portfolio of circa 250 claims with a potential to exceed £250,000 Working within a team of 6 staff Claims handled included EL, PL, Commercial Property, CAR, Product Liability, Home Foreign, Reinsurance Personal Authority to Commit - £500,000 Attendance at conferences and market meetings Discussions with Re insurers Developing.

Dip Cii, Dip Cii

Elite Team Performance

Accredited to deliver the AXA Elite Team Programme across the business

Maths, History And Psychology A Levels

Education record