Paula Dias Email and Phone Number

Professional with 8 years of experience in Customer Service, I have been improving the first contact between customers and the company. (B2C)I am one of these empathetic people who’s ready to help customers anytime, with solid communication skills, I do speak Portuguese and English fluently .Lived in Brazil, Netherlands and United Kingdom allows me to understand deeply the customer’s needs and find a solution for their requires and provide a great experience to everybody.What I like most about customer service is that I can see the world with customers' and company’s eyes, I can almost read their minds and understand their needs at the first seconds of contact! I do really have the superpower to care about people.My background gave me skills to be flexible and to work under pressure in a fast-paced environment gave the skills to critical Thinking and sense of urgency .Feel good at the end of the day when the customer is satisfied and the queue is empty!I found my dream career path in Customer Service, I developed my skills with exchanges, travels, talking with strangers in the queue and learning about emotional intelligence.In my last job I was able to be part of the Committee’s company to identify and create better ways of respecting and including all people, I also have participated in the Care League that’s an internal competition, I worked on the project focused at the Customer Experience and I won the 4th place proudly (CX )Currently, I work at the startup Tabas, I started supporting customers, and now I am responsible for help and support Landlords working closely with the financial team. Curious by nature I am often learning new things, currently I am reading more about AI and cyber security .