Paula Donner Email & Phone Number

Houston, Texas, United States

Houston, Texas

Accounts Payable Staff: Park Place Technologies, Houston, Texas November –PresentCall Center Analyst: Park Place Technologies, Houston, Texas Beginning April 2019 after full systems integrationProcess all Solid Systems Cad Services US (Global) and UK invoices, including parts, labor, and office expenses in Great Plains during the transition from Solid Systems Cad Services to Park Place Technologies.Maintain Accounts Payable mailbox, including confirming invoice receipt, printing, and distribution of invoices, response to any issues, and communications with worldwide vendors and employees.

Houston, Texas Area

Process and job cost all SSCS Global invoices, including parts, labor, employee expense, mileage reports, and office expenses in QuickBooks. Match invoices against vendor purchase orders. Enter ACH and wire payments into Quickbooks. Generate journal entries for any discrepancies between bank and Quickbooks.Work closely with Partner Relations and Logistics to resolve invoice and purchase order discrepancies for labor and parts. Coordinate with Logistics to close any open part invoices prior to check run.Gather and verify all invoices for bi-weekly check run, ACH, and wires. Post international vendor and employee payments to QuickBooks and send remittance advice for all wires and ACH.Responsible for journal entries and job costing for prepay, quarterly, yearly invoices, and American Express charges.Maintain Accounts Payable mailbox, including confirming invoice receipt, printing and distribution of invoices to proper departments, response to any issues, and communications with worldwide vendors and employees.-Key Accomplishments: Save company thousands of dollars by identifying fake invoices, vendor inaccuracies, double payments, and more.

Houston, Texas Area

Supervisor, number 1 ranked producer, and Call Center Trainer, while saving the company thousands understanding contract structures and identifying billable calls. Logged service calls and provided exceptional customer service for industry leading companies such as General Motors, Quest Diagnostics, Atos, T-Systems, Baker & McKenzie, Discovery Communications, IBM, Shell International, Assurant, and more.Monitored calls to meet Service Level Agreements (SLA) deadlines to ensure the call is completed in the contracted time frame.Effectively communicated with customers, both international and domestic, and all levels of management.Proactively worked to solve complex, service calls in crisis. If necessary, escalated to and coordinated with Service Delivery Managers until the issues were resolved.Worked closely with Subcontractors, Field Engineers, and Service Delivery Managers worldwide.Enacted for Emergency Call Center team during Hurricane Harvey and post Memorial Day Floods.-Key Accomplishments: Achieved number 1 ranked producer 5 consecutive years. Streamlined and created new Training materials and increased new hire retention by 50%.

Houston, Texas Area

Managed development, planning, and implementation of publicity campaigns for the 16th and 17th Annual Telluride Blues & Brews Festival, Pringles® Xtreme Campus Tour, DADDY (Will Kimbrough and Tommy Womack), and the New Orleans Hope and Heritage Project.Arranged media interviews, prepare spokespeople, and craft key messages for shows and events.Coordinated Associated Press Travel item two consecutive years (three out of four years in total)-Key Accomplishments: Increased onsite media attendance at Telluride Blues & Brews by 30%, including the addition of international journalists.

Greater Atlanta Area

Managed development, planning, and implementation of publicity campaigns for festivals and tours in conjunction with industry-leading clients, including Crocs, Inc., Southern Comfort Company, and George P. Johnson Company.Served as the PR stage representative at music festivals, including Rolling Rock Town Fair, Voodoo Music Experience, Music Midtown, and On the Bricks.-Key Accomplishments: More than doubled PR advertising value for Sixthman, LLC cruises campaign from $135,000 to $350,000.Increased national coverage for Crocs Next Step Campus Tour from 2007 to 2008.

Manhasset, Ny

CMP Media, LLC - Marketing Planner (2004-2005)Managed barter agreements with other trade shows and magazines. Negotiated contract agreements with hotels; tracked project budget allocation.American Home Mortgage - Project Manager (2004)Coordinated successful re-branding of four American Home Mortgage Divisions with 125 locations.CMP Media, LLC - Sales & Marketing Assistant (2003-2004)Coordinated all roundtable logistics, including strategic planning, client relations, site selection, attendance lists, moderator selection, payments, equipment rental, and budget reports. Handled U.S. sales and research for Health Ingredients Japan show and customer service support for Asia trade shows.