Hired to design and build the server side of a COOP Hot Site, while collaborating with a Network Engineer. I took on additional responsibilities managing NORAD-NORTHCOM’s first regionally-dispersed team of senior system administrators to support the remote sites' operations. This had a significant positive impact for the sites and their communication with HQ.• Engineered design for newly obligated Continuity of Operations (COOP) hot site; authored comprehensive documentation including Service Design Package (SDP), Bill of Materials (BOM), and System Verification and Acceptance Testing (SVAT) to align with Disaster Recovery Plan requirements. • Foundationed Nutanix physical server infrastructure as critical backbone in support of virtual server environment for COOP hot site.---Additional Responsibilities---• Provided expert-level support of enterprise domain by troubleshooting and ensuring system reliability of critical domain assets which manage replication, Group Policy, authentication, and DNS functions. • Collaborated with J6’s Technical Change Manager to revise, develop, and implement new change management processes; significantly reducing operational disruptions and increased visibility to the Change Management Board. • Maintained cybersecurity posture for domain assets by implementing DISA’s Security Technical Implementation Guides (STIG) and addressing open findings captured by SCAP scanning. • Managed communication between NORAD-NORTHCOM HQ and remote sites, addressing long-standing gaps in support; significantly increasing technical solutions and enhancing team collaboration. Select Achievements • Recruited, trained, and mentored NORAD-NORTHCOM’s first regionally-dispersed team of system administrators; responsible for remote site operations, ensuring seamless support across geographically distributed locations.• Implemented targeted training programs, resulting in notable improvements in team proficiency and performance,

I oversaw the implementation and maintenance of security controls and improvements within the division, mitigating risks to the organization’s information systems, networks, and applications. I assumed additional leadership responsibilities from the ISSM.• Promoted to oversee implementation and maintenance of security controls and improvements within the Air Warfare Simulation (AWS) division, mitigating risks to organization’s information systems, networks, and applications.• Assumed additional responsibilities from Information Systems Security Manager (ISSM), including managing eMASS packages, applying for ATOs, managing the inspections for ATOs, and continuous monitoring.• Spearheaded the acquisition and integration of SIEM for enhanced security monitoring.• According to the Nation Industrial Security Program (NISP), adhered to the National Industrial Security Operating Manual (NISPOM) and DCSA Assessment and Authorization Process Manual (DAAPM), which implements the RMF processes and NIST guidelines.• Served as a key contributor in total quality control management (TQCM) meetings, addressing technical questions from Project Managers and aligning security, software, hardware, and resource requirements for upcoming projects. Provided alternative solutions to requests that could not be met. • Mentored department’s System Administrators, utilizing previous administration experience to swiftly resolve major problems and provide guidance on complex technical challenges.Select Achievements• Reduced company’s overhead costs and improved accuracy of communication between Project Managers and IT/Security teams by developing standard template for the teams to define project requirements; integrated secondary template for IT teams to use when forecasting project costs.• Hailed by leadership as a reliable problem solver and natural leader, contributing to strategic planning, aligning IT security Initiatives with business objective and compliance requirements.

I led the department’s efforts to revitalize and modernize the entire information system while managing and auditing air-gapped networks in compliance with NIST RMF requirements and critical STIG security methodologies.• Led efforts to revitalize and modernize overall information system while managing and auditing air-gapped networks in compliance with NIST RMF requirements and critical STIG security methodologies.• Assisted ISSM with eMASS documentation regarding company policies and procedures, utilizing Security Content Automation Protocol (SCAP), group policy, and benchmarks to verify STIG compliance.• Created 5 year budget for hardware and software lifecycles, licenses, company growth, and planned improvements.• Monitored and ordered department hardware, software, and licenses; maintained open lines of communication with key vendors to ensure timely delivery and installation.• Expanded access to critical knowledge by creating standard operating procedures and collaborating with System Administration team to develop knowledge base specific to air-gapped networks.• Revitalized organization practices to streamline lifecycle management, infrequent tasks, and quick reference for the team to track ongoing projects.• Tested and prepared for deployment of multi-factor authentication using the FIPS compliant Yubikey solution.Select Achievements• Recognized for transforming the IT infrastructure and management processes, leading to the highest-rated annual review in the department.• Championed more effective use of department resources to streamline operations and reducing costs by overhauling the server room and IT resource management.

I worked with a small team to support 20+ companies; managing all levels of support while prioritizing efficient, thorough service for clients from diverse industries. Between support calls, I also performed system administration work by monitoring, updating, and maintaining the existing infrastructure and backups. I became a key member of the team, troubleshooting complex problems, engineering server, network, VoIP, and cloud solutions, and contributing to the long term strategic planning for companies' infrastructure.• Provided strategic IT support for over 20 companies, driving long-term technology decision-making and operational improvements that are business aligned.• Managed 100+ physical and virtual servers, including servers hosting network services, domain services, remote desktop, Microsoft Exchange, and essential business software. Fixed and installed physical network equipment. • Implemented federation between on-prem domains and Microsoft 365, providing streamlined account management and access control.• Maintained effective relationships with third-party vendors, facilitating seamless software license management and service troubleshooting. • Planned, implemented, monitored, and maintained backups for servers and select clients. Backup solutions included various software, locations (local, remote, and cloud), RTO/RPO, and retention policies.Select Achievements• Directed key deployment projects, including cloud migration, launching multi-factor authentication (MFA), and rolling out VoIP and cloud-based phone systems.• Played pivotal role in resolving complex client issues, enhancing client satisfaction and service reliability.