Paul Aerison Email & Phone Number

Eden Prairie, Mn, Us

Eden Prairie, Mn

It's high touch, not high tech.

Plymouth, Minnesota, United States

█ H&R BLOCKPaul R. Aerison(612) 269-7995 cpaul.aerison@tax.hrblock.com

Minnetonka, Mn

Maintained assigned clients

Duties:Maintained assigned clients.

Duties:Determined clients support needs and implemented repairs and upgrades in a call center environment.Determined client's internet and network access configuration problems and implemented corrective actions in a call center environment. Configured, tested, and maintained Company hardware on a variety of platforms. Configured, tested, and maintained Company Routers using CISCO and Novell equipment. Implemented hardware solutions using Windows 3.xx/95/98/ME/NT/2K, Novell Netware 5.5/6.0/6.5 and Cisco series broadband routers on a variety of hardware including Compaq & HP Servers and Storage Area Network devices, WORM and Magneto Optical disk arrays, and Robotic Tape Backup Arrays.

Duties:Maintained assigned customers.Designed, maintained, and implemented custom database applications and software solutions using MS Visual Basic 6, MS vb.NET, MS aspx.NET, MS Access, and MS SQL6, under Windows 2000 and IIS 5 with .NET.

Duties:Maintained assigned clients.

Duties:Determining customers needs through the "qualification" process of questions and answers.Assist customers in selecting the merchandise best suited to their needs, from Radio Shack�s vast array of online and retail products.

Redesigned existing POS software system to interface with PC based hardware based on client feedback, extensive usability testing, and human engineering.Designed and implemented a LAN/WAN with secure internet access, multi-net routing and filtering on an OpenBSD driven PC based router.Facilitated and officiated at, weekly meetings between the engineering department and the other department heads in an effort to increase product confidence and to fast track client feature requests.Provided weekly bug, progress, and feature reports for integration into sales material as well as Upper Management.Project management, payroll reporting, contract negotiation, interviews, employee reviews, and HR Disciplinary measures.Created product installation utility using Install Shield Pro for distribution in multiple countries.Implemented software solutions Windows 98/ME/2K, Microsoft Visual Basic 6.0, Microsoft Access 2000, and Satellite Forms for PALM OS.

Duties:Determined customer's internet needs and made recommendations on products and services in a call center environment.Determined customer's internet access configuration problems and made recommendations on corrective actions in a call center environment. Configured, tested, and maintained Company and Customer hardware on a variety of platforms. Configured, tested, and maintained Company and Customer Routers using CISCO and Foundry equipment. Implemented hardware solutions using Windows 3.xx/95/98/ME/NT/2K and Cisco series broadband routers.

Duties:Performed data mining of AccountMate database.Determined customer's computer needs and made recommendation on upgrades.Implemented software solutions using MS Visual Basic, MS Access, MS Visual FoxPro in Windows 95/98/NT.

Duties:Determined customer�s computer needs and made recommendations on upgrades in a retail environment.

Duties:Maintained assigned customers.Designed and implemented PC-based networks using a variety of operating platforms.Designed and implemented custom database applications using a variety of technologies.Implemented software solutions using MS Visual Basic, Crystal Reports, MS Access, MS Visual C, MS Visual FoxPro, Borland C++, Turbo C++ in Windows 3.xx/95/NT.

Bachelor Of Science (B.S.), Accounting, 3.83 (Jan 2018)

Bachelor Of Science (Bs), Accounting

Mcp+I, Computers - Software

Mcse+I (Nt4), Computers - Networking

A+ Certification, Computers - Hardware

Bs (Incomplete), Computers - Software Design

Education Summary: - General Computer Skills & Introduction to Computer Programming Some College Coursework Completed