Paula Gorelick Email & Phone Number

Kirkland, WA, US

Greater Seattle Area

• Spearheading knowledge and content management initiatives, ensuring seamless organization and accessibility of information for enhanced efficiency and productivity.
• Develop and maintain SharePoint Online native content, leveraging expertise in HTML and technical editing to create visually appealing and user-friendly pages and documents.
• Streamline cross-functional collaboration by effectively liaising with various departments to facilitate knowledge transfer and ensure consistent standards.
• Play a pivotal role in training business content owners in creating subject pages and documents, empowering them to effectively contribute to knowledge management efforts.
• Demonstrate exceptional proficiency in translation file support, ensuring accurate native content management across external systems.
• Utilize strong attention to detail and analytical skills to effectively identify and address content gaps, resulting in comprehensive and up-to-date resources for the business.

Greater Seattle Area

• Update Training materials for a variety of delivery formats.
• Develop and manage the QA and editing process for course materials and eLearning content for Surety Instructional Designers.
• Increase and improve the writing and editing proficiency of our Learning Services team.
• Manage, update, and maintain Learning Services Style Guide for all current and emerging content types.
• Standardize the look and feel for SharePoint knowledge management platform, Surety OnDemand.
• Serve as Backup System Administrator for Surety OnDemand; grow its capabilities by innovating content types and solutions to improve the user experience.

Greater Seattle Area

Providing a variety of services including writing, editing, proofreading, and web design.

Issaquah, WA.

Provide oversight for the launch, implementation, and maintenance of the CSS Readiness Consumer Devices and Advertiser Support SharePoint Online (SPO) site.Site Administration: Responsible for governance, permissions, workflows, lists and libraries, alerts, reporting, preparing materials for upgrades, and troubleshooting, providing both front- and backend.

Greater Seattle Area

Migrate large volumes of content from current Amazon Help system to XML objects in newly adopted Trisoft Content Management System (CMS).Apply DITA structure and markup to Seller Support Help documentation. Work with complex content sets involving conditions and multiple languages and output destinations. Review and edit content produced by others while.

Through Chameleon Technologies, Inc.

• Maintained and improved documentation for Microsoft's ICC team, ensuring accurate content and consistent standards were met across all Troubleshooting Guides (TSGs), Standard Operating Procedures (SOPs), guidelines.
• Created, published, revised, and managed the document set and team sites on both Microsoft SharePoint and Bemis, an internal, web-based knowledge management system.
• Performed regular audits to ensure documentation and 50+ escalation processes were up-to-date, thus reducing engagement times while ensuring high customer satisfaction for 5.5 Million Office 365 users.
• Continuously gathered technical information from developers, project managers, service teams, and key stakeholders; at ease collaborating across the organization and adapting documentation based on audience.
• Applied organizational and company style guides, such as the Microsoft Manual of Style (MSTP) and the Engineering Excellence MSstyle site.
• Consistently exceeded the team's SLA for ticket resolution of Product Studio bugs.

Edited eLearning content for Microsoft (GCS3), The Boeing Company, and others.

Analyzed procedure needs for multiple groups for enterprise-wide Customer Relationship Management (CRM) software deployment. Wrote relevant procedures using Zavanta authoring tool and Microsoft Word 2007.

Edited and desktop-published instructional materials for Global Learning using MS Word and Adobe InDesign. Ensured materials were error free, high quality, globally relevant, and translation ready.

Edited and published curriculum materials submitted by Instructional Designers so that documents appeared professional and text was correct in terms of grammar, usage, punctuation, and spelling. Ensured consistency of published training documents in language, layout, and formatting. Designed, developed, maintained, and improved document and presentation.

Produced technical communications materials, including computer books for end users, software developers, and IT professionals. Won several STC awards for Technical Publications.