Paula Gray Email & Phone Number

Muswellbrook, New South Wales, Australia

Day programs● Provision of daily support and care to individuals with disabilities in a day program setting, ensuring their safety and well-being.● Assisting clients with personal care tasks, encompassing bathing, dressing, and feeding.● Develop and implement individualised support plans to meet each client's unique needs.● Facilitate recreational and educational activities to promote socialisation and skill development.● Responsible for administering medications and documenting clients' health, behaviour and progress.● Collaborate with families, healthcare professionals, and other support staff to deliver comprehensive care.● Respond to emergencies, provided crisis intervention, and supported clients in making informed decisions about their care.● Adhere to all health and safety regulations and program policies.● Provision of transportation for clients to and from the day program and community activities.Supported Independent Living● Assistance provided to clients in supported independent living environments with daily living activities, including meal preparation, housekeeping, and budgeting.● Provision of personal care and support to clients, ensuring their dignity and independence.● Development and implementation of individualised support plans focused on achieving personalgoals and enhancing life skills.● Support clients in accessing community resources and participating in social and recreationalactivities.● Conduct regular check-ins to monitor clients’ well-being and address any concerns.● Coordination with multidisciplinary teams, including healthcare providers and social workers, toensure holistic support.● Maintained detailed documentation of services provided, client progress, and incidents.● Respond to emergencies, provide crisis intervention, and support clients in making informeddecisions about their care.● Advocacy for clients’ rights and support for informed decision-making regarding their care andlifestyle.

• Support clients to develop the confidence to be job-ready through workplace readiness training, work experience opportunities and personalized goal setting on a 1:1 basis and in groups.• Assisted clients to develop their independent daily living skills and social skills in accordance to individual care plans.• Support clients to access the community through recreational and educational activities, facilitating their participation and inclusion.• Carrying out personal care duties including showering and bathing, dressing, toileting, assisting with mobility and providing feeding assistance.• Providing assistance with medication, documentation, shopping and domestic duties as required.• Communicate effectively with parents, guardians, and other team members to provide updates onthe client’s progress and address any changes or concerns.• Recorded and documented clients’ information in daily progress notes.

Newcastle, New South Wales, Australia

• Experience as a team member, team leader, and brand ambassador working across multiple stores• Built relationships with a diverse range of clients and staff members• Effectively resolved in-person and telephone issues from both clients and internal personal• Managed all activities within a team, including delegation of tasks, monitoring team performance and reporting on key performance indicators• Managed end-of-day finances for the store• Ensured general upkeep and tidiness for the store• Trained and mentored new and existing team members on strategies to exceed sales goals and key performance indicators

Newcastle, New South Wales, Australia

University PlacementBridge of Hope Initiative, Twin Jurisdiction Project (University of Newcastle and University of Victoria, Melbourne).• Participated in collaboration project on Youth Justice regarding Criminal Justice policy issues, such as diversion from custodial sentences for first-time offenders in a team with three students • Conducted research about young people legally proceeded against by the NSW Police for criminal behaviour• Conducted research on Juvenile Justice Legislation in New South Wales, Australia• Produced an extensive research report outlining the biological, psychological and social factors that make juvenile offenders different from adult offenders and how this necessitates unique responses to juvenile crime• Completed 80 hours of placement

Newcastle, New South Wales, Australia

Golden Green is one of Australia’s largest gold buyers, with 13 locations in Victoria and a long history of gold buying. Golden Green offers clients a convenient, trusted and transparent way to turn their unwanted silver or gold jewellery, mobile phone and tablets into immediate money.• Tested, weighed and evaluated the worth of precious metals• Provided appraisals and quotes to prospective clients • Managed day-to-day store operations and wrote hourly reports of prospective client appraisals, completed transactions and marketing materials received by potential clients • Worked autonomously to meet store targets based on the Australian Dollar of precious metals • Built strong client relationships with the public through the use of telephone, email and in-person enquiries to drive sales and meet key performance indicators • Trained and mentored four new casual sales associates to ensure a seamless onboarding process on marketing strategies and customer conflict resolution

Newcastle, New South Wales, Australia

• Assisted with customer service queries and processing of customer purchases• Managed large volumes of incoming stock, processed invoices and credits • Replenished stock and maintained inventory levels • Managing end-of-day banking for the store • Set up gondola and merchandise display for catalogue promotions, including replenishing and rotating the stock, facing up the displays as well as checking product expiry dates • Assisted the Pharmacist and dispensary technicians with dispensing medications and administration• Counseling customers about the supply of pharmacy schedule S2 & S3 medications and pharmaceutical products

Bachelor'S Degree, Criminology

College Recommendation List, College of Human and Social Futures, 2021

Diploma Of Education, Meeting And Event Planning, Distinction Level

Diploma Of Education, Tourism And Travel Services Management

Education record

Higher School Certificate