Monitored UPS units to maintain functionality and connectivity. Survey administration, new account creation, contract renewal, startup and disconnect units and equipment tag documentation in service databases.*Decreased UPS down time as primary support contact for field customer engineers and service partners*Increased service efficiency by managing service contracts, entering data into tracking and backend service systems and remotely configuring customer UPS units.*Provided effective resolutions to stores and corporate associates, minimizing disruptions, improving productivity, and enhancing customer satisfaction.*Accurately documented information on issues, troubleshooting steps, and resolutions, enabling efficient troubleshooting and saving time for future problem resolution.*Utilized probing questions to identify root causes and deliver targeted solutions, resulting in faster resolutions and reduced recurrence of issues.*Conducted investigations into system information, updates, and outages to maintain up-to-date knowledge, improving system stability and minimizing disruptions.*Demonstrated strong verbal communication and customer service skills during emergency escalations, ensuring positive customer experience.*Identified and reported problem trends, facilitating tracking and resolution of issues, leading to improved system reliability and end-user experience.

Provided resolutions for stores and corporate associates by isolating problems, researching solutions, and conducting clients through corrective steps.*As primary support contact for field customer engineers and service partners, provided timely assistance and guidance for improved customer satisfaction, faster problem resolution, and minimal downtime.*Streamlined service contract management by efficiently entering data into tracking and backend service systems, improving organization, accuracy, and enabling efficient service delivery and support.*Conducted pre-commissioning, surveys, and accurately updated equipment tags for efficient tracking and management of company and customer resources.*Executed accurate and efficient troubleshooting process to conclude resolutions for each issue. Identified and reported problem trends with analysts to track and resolve current, and future problems*Managed multiple projects, ensuring timely completion within budget, meeting customer needs.*Provided remote assistance in configuring UPS units to ensure reliable power supply and protection for customers' critical equipment.

* Successfully collaborated with a team to integrate McGraw-Hill Education digital resources with School District systems, enhancing access to valuable educational materials for students and educators. * Identified and reviewed errors from School Districts' error logs, ensuring timely resolution and improving the overall integration process for a seamless user experience. * Efficiently collected and managed data using SalesForce, enabling accurate tracking and analysis of integration activities, resulting in improved data management and decision-making processes. * Provided essential information to customers, preparing them for integration services and ensuring a smooth transition, leading to increased customer satisfaction and reduced disruptions during the integration process. * Scheduled conference calls for the Integrations team with customers, facilitating effective communication and collaboration, resulting in streamlined project management and timely issue resolution. * Updated information for School Districts using the ConnectED platform, ensuring accurate and up-to-date data, enabling seamless access to resources and enhancing user experience. * Maintained effective communication with the integrations team to track and resolve current and future problems, ensuring efficient problem-solving processes and improved system reliability for end users.

• Co-owned multimedia music and entertainment company, achieving success in the music industry.• Directed studio recording sessions for diverse clients, delivering high-quality music production across various genres, commercials, instructional compositions, spoken word projects, narrations, and jingles for commercial and non-profit organizations.• Leveraged media and social media platforms to execute impactful marketing campaigns, effectively reaching a broader audience and fostering substantial business growth.• Cultivated strong industry connections by networking with producers, artists, and promoters, creating collaborative opportunities and expanding the company's professional network.

• Marketing and Recruiting• Ensure mobile lab is operational• Troubleshoot network connections• Set up and sync e-mails/calendars for staff• Update and repair mobile laptop lab• Administered and Scored tests of Adult Basic Education Assessment• Repaired network DNS problems• Received calls and provided information to applicants regarding program• Data Collection with proper handling of PII

• Confer with producers, performers, and others to determine and achieve the desired sound for a production, such as a musical recording or a film.• Mix and edit voices, music, and taped sound effects for live performances and for prerecorded events, using sound mixing boards.• Separate instruments, vocals, and other sounds, and combine sounds later during the mixing or postproduction stage.