Paula Henry Email and Phone Number

• Monitor and track assignments and completions among MIT Project staff and scopes.• Correlate PO line items against task completions and coordinate customer approvals and internal finance team to processbilling.• Set deadlines for incremental goals, allocated budget, and worked across software, and executive teams to ensure all teamswere properly resourced• Communicated progress and roadblocks to stakeholders, including executive management, and made proactiverecommendations to remove roadblocks leading to the on-time and on-budget delivery of the project• Updated technician files in CRM, boosting department organizations by 8%

• Managed, directed, and prioritized field operational budget of $15M, staying within budget• Track and analyze projects performance, expenditures, procurements and reports by using systems in Salesforce, Zendeskand Asana• Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals andmaintain organizational vision• Managed the “MIMO” project. Created opportunities for 5 partners to facilitate jobs for the field technicians.• Implemented Field Vision Training project for all employees. Cut time by 32% in six months.

• Partnered with user interface designers and web developers at Kroo to translate information architecture, navigation and process flows into beautiful and easy-to-use solutions.• Produced wireframes, and CSS that contributed to user-centered design (UCD) efforts for dozens of Web pages.• Managed usability testing for Kroo’s landing pages in preparation for Web site redesign. Defined testing parameters,prepared prototypes, facilitated tests and reported results.• Responsible for creating user maps, collecting data and feedback on Hotjar system to increase user usability by 20% perquarter.

-Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately-Maintains security for following procedures; monitoring logbook; issuing visitor badges-Perform data entry activities and posy shipping labels on packages

-Assist CIS/CSC/MRP student in the labs-Provide technical assistance for tutors and students-Troubleshoot defective equipment when necessary-Provide labs with necessary supplies-Monitor students attendance