Paul Higgs Email & Phone Number

Reading, United Kingdom

Leading the development of the technical specification work for DVB-I, including Service Discovery, Implementation Guidelines and TV-Anytime.

Santa Clara, California

Greater Atlanta Area

• An innovator and technologist within the IPTV and streaming media industries identifying new functionality and capabilities for product offerings and driving intellectual property in these areas, bringing intellectual.
• Developed internal objectives aligned with contributions to standardization setting activities in Digital Living Network Alliance (DLNA), Open IPTV Forum (OIPF), Digital Video Broadcasting (DVB) Project, Hybrid.
• Directed product development to align with both best practices and standardization activities within the television and media industries. Presented directions in standardization and innovation to customers, regulators.
• Co-authored the 5 year technology and architecture strategy for media services product offerings.
• Mentored the software development team around innovation, industry standardized technologies and customer engagements to ensure high levels of interoperability with third party commercial products.
• As the elected chairman of the Open IPTV Forum's testing group and member of the executive board, developed the testing & certification programs for compliance measurement against the published specifications and.

Greater Atlanta Area

• Member of the CTO office for the regional account group supporting the sales activities with technical expertise around DSL, VoIP and other communications technologies employed in the company’s products and solutions..
• Initiated a joint design project with the customer research organization to define an enhanced video service for residential entertainment within an IMS environment.
• Developed and deployed technology providing seamless call handover between mobile networks and enterprise or personal WiFi networks.
• Co-lead in the preparation of responses to a major RFPs for FTTx and DSL hybrid network upgrades to support IP based voice, TV and data services. Led the subsequent diligence activities and live solution presentations.

Menlo Park And Pleasanton, CA

• International relocation to a new acquisition tasked to establish product support and service activities in addition to overall technical insight to divisional VP.
• Managed the expansion of the engineering teams to support development of additional product lines including VoIP telephone sets, management systems and small branch exchanges. Also managed staff and facility reductions.
• Oversaw all aspects of product industrialization, including quality assurance, regulatory compliance, post-sale services, training and export controls.
• Planned and oversaw the expansion and relocation of the IT (networking, communications, storage, computing) environments which supported the office, research & development and laboratory activities.
• Led the rapid engineering team in the hardware and software development of highly integrated enterprise VoIP and edge networking device utilizing custom silicon and both commercial and custom software.

Mountain View, CA And Menlo Park, CA

• Developed and implemented level 1, 2 and 3 organizations for technical support of new product development, including direct customer support channels, escalation procedures, operation and maintenance schedules.

Stockholm, Sweden

• International assignment in the enterprise networks division of company head office with responsibility for product evolution and new product and service innovation for telephone system management, VoIP evolution and.
• Developed product engineering requirements based on the strategic development plans of the company for the telecommunications management platforms, both for PBX telephone systems and data/ATM systems.
• Created initial product requirements and specifications to add Voice over IP capability to traditional voice telecommunications networks both for network replacement and user terminals.
• Designed the call routing algorithms for an advanced call center solution that matched caller requirements and committed service levels with agent capabilities to optimize performance of call centers.
• Design and specification of the traffic management module, call billing interface, configuration subsystem and standards compliance layers for the enterprise class Voice over IP solution.
• Development of traffic modeling algorithms and applications for the provisioning of wide area networks capable of supporting high quality voice and data services.

Wellington & Wairarapa, New Zealand

• Joined Ericsson as an opportunity to work in a different technology field but still utilising my systems skills from previous positions.
• Solely responsible for the product installation and support of a first generation VAX/VMS based telecommunications management and information system for larger PBX customers.
• Maintained call detail pricing tables and developed applications to reformat rate information provided by the network operators into a format that was suitable and relevant to the customer installations.
• Worked with the international product management and development center in bringing to market the worlds first fully graphical operation and management environment for customer telecommunication equipment. Was.
• Contributed to the completion of the emergency call centre development for the New Zealand Police Service and also participated in several other voice and data based projects with them.

Led the creation of the OIPF Test Specifications and initiated and managed the Test Material RFPs for the supply of the OIPF Test Suite. Aligned the OIPF certification program with the capabilities provided in the compliance tests.Initiated and organized interoperability testing and engineering activities for products and services implementing the OIPF.

Porirua, New Zealand

• Design, implementation, installation and support of a Resource Management System for Telecom New Zealand. This system manages all digital data circuits and the equipment that carries them from customer rates up to.
• Design and implementation of a real-time information recording system for the Ministry of Agriculture and Fisheries. This system operates in the various freezing works and is used to record carcass diseases and defects.

Porirua, New Zelaand

• Design, development and implementation of off-line programming systems for Numeric Control (NC) machine tools. This allowed NC programmers to validate, via plotted output, the NC code before it was down-loaded to the.
• Implementation of small scale systems for various divisions within the company for handling information. These were mostly database applications written using the R:Base Relational Database Management System, and.
• Support and programming for the company’s inventory system, written in Advanced Revelation and running at 22 locations, either as standalone IBM-PC/AT's or Novell Networks. This work included much on-site support and.
• Installation and support of a Hewlett Packard Mechanical Engineering (ME) CAD system comprising three HP 9000 Unix processors on an IP Network. I was involved with development of a plotter spooling system and a CAD/CAM.