Paula Hug Email & Phone Number

Campbell County, Kentucky

Real estate sales professional in northern KY. Specializing in residential property.

Cincinnati, Oh

Served as key Convergys Administrator Advocate. Supported Convergys sales / administrative team and P&G management. • Developed and streamlined 22 work processes among 10 Convergys administrators. Won “Power of You Award” - award presented by CBD Manager and direct manager in recognition of extra efforts towards making the Central team more successful.• Recognized as lead user and resource for Nielsen data reports - expert in data usage and reporting.• Streamlined shipping volume database reports, reducing time to analyze by 50%.• Implemented and managed SharePoint solutions for Convergys intranet site.

Worked closely with Marketing and Finance, managed $300MM annual Health & Beauty ISSA spending within authorized budgeted amounts.• Maintained databases for Oral Care, Hair Care and Hair Color. • Led fiscal year-end planning for three (3) categories - Oral Care, Hair Care and Hair Color. • Implemented Finance process improvement and continuity project, captured work processes and best practices used to add value to the team. Identified areas for collaborating and process improvement, resulting in decreased complexity and increased accuracy.

Owned and managed the Fabric and Home Care trademark clearance process. Independently reviewed / prioritized trademark files to determine next steps in the trademark application process.• Successfully transitioned the Gillette acquisition into the P&G Trademark Group.• Interacted with global agencies in the follow-up / processing of invoices during the Gillette integration.• Initiated searches and investigations for various trademarks with outside agencies.• Improved work environment and enhance staff proficiencies by leading administrative training.

Managed daily operations for Folgers Coffee by communicating with sales, 500 service agents and warehouse personnel for managing and processing equipment orders for 50,000 enrolled customers in the Folgers Coffee Program.• Developed new work processes, shared processes and format with team and trained newly hired employees.• Played a pivotal role in enhancing productivity by creating new beverage guidelines and procedures and updating them quarterly on CBS team space for easy access by all Specialists.• Reduced beverage equipment inventories at Commercial Warehouse. ---Reduced costs dramatically by managing and redirecting orders to alternate P&G warehouses.

Served as Database Manager and Process Owner of the C-Store price list and order guide.• Designed and streamlined price list and order guide for 5 sectors and 225 customers. Surveyed customers and led ongoing development of system to respond to changing requirements. ---Received 2 recognition awards from the C-Store Team for redesign of Price List & Order Guide.

Served as 5ESS Project Team Coordinator and worked with AT&T and Cincinnati Bell to manage company-wide testing, training and start-up of a new phone system. • Designed and coordinated company-wide training plan for 2000+ users, resulting in 70% training attendance.• Collaborated with Cincinnati Bell, AT&T and P&G contacts to organize a successful cutover which was completed on time with a 99.7% success rate in voice services.

Education record

Selected Courses