Paula Hug Email & Phone Number

Campbell County, Kentucky

Real estate sales professional in northern KY. Specializing in residential property.

Cincinnati, OH

• Served as key Convergys Administrator Advocate. Supported Convergys sales / administrative team and P&G management.
• Developed and streamlined 22 work processes among 10 Convergys administrators. Won “Power of You Award” - award presented by CBD Manager and direct manager in recognition of extra efforts towards making the Central.
• Recognized as lead user and resource for Nielsen data reports - expert in data usage and reporting.
• Streamlined shipping volume database reports, reducing time to analyze by 50%.
• Implemented and managed SharePoint solutions for Convergys intranet site.

• Worked closely with Marketing and Finance, managed $300MM annual Health & Beauty ISSA spending within authorized budgeted amounts.
• Maintained databases for Oral Care, Hair Care and Hair Color.
• Led fiscal year-end planning for three (3) categories - Oral Care, Hair Care and Hair Color.
• Implemented Finance process improvement and continuity project, captured work processes and best practices used to add value to the team. Identified areas for collaborating and process improvement, resulting in.

• Owned and managed the Fabric and Home Care trademark clearance process. Independently reviewed / prioritized trademark files to determine next steps in the trademark application process.
• Successfully transitioned the Gillette acquisition into the P&G Trademark Group.
• Interacted with global agencies in the follow-up / processing of invoices during the Gillette integration.
• Initiated searches and investigations for various trademarks with outside agencies.
• Improved work environment and enhance staff proficiencies by leading administrative training.

• Managed daily operations for Folgers Coffee by communicating with sales, 500 service agents and warehouse personnel for managing and processing equipment orders for 50,000 enrolled customers in the Folgers Coffee.
• Developed new work processes, shared processes and format with team and trained newly hired employees.
• Played a pivotal role in enhancing productivity by creating new beverage guidelines and procedures and updating them quarterly on CBS team space for easy access by all Specialists.
• Reduced beverage equipment inventories at Commercial Warehouse. ---Reduced costs dramatically by managing and redirecting orders to alternate P&G warehouses.

• Served as Database Manager and Process Owner of the C-Store price list and order guide.
• Designed and streamlined price list and order guide for 5 sectors and 225 customers. Surveyed customers and led ongoing development of system to respond to changing requirements. ---Received 2 recognition awards from.

• Served as 5ESS Project Team Coordinator and worked with AT&T and Cincinnati Bell to manage company-wide testing, training and start-up of a new phone system.
• Designed and coordinated company-wide training plan for 2000+ users, resulting in 70% training attendance.
• Collaborated with Cincinnati Bell, AT&T and P&G contacts to organize a successful cutover which was completed on time with a 99.7% success rate in voice services.

Education record

Selected Courses