Paula Jefferson, Mba, Cssgb, Icyb Email & Phone Number

Maryland Heights, Mo, Us

Greater St. Louis Area

Greater St. Louis Area

Greater St. Louis Area

• Perform data analysis in Excel of occupancy for all IT campuses to be used in projects for Senior Management and AVP of Facilities Management• Create visual diagram using Microsoft Visio for meetings and schedule events for up to 250-300 attendees• Create and generate work orders for maintenance using maintenance software QBIC and troubleshoot escalated issues to telecom to telecom personnel• Assist with managing campus and communicating to third party vendors• Ensure proper set-up of conference rooms and that AV equipment is working properly.

Greater St. Louis Area

• Manage 149 corporate accounts and facilitate collections for $1.3 million in receivables per month• Address discrepancies reflected on billing statements and work to rectify issues with Field Representatives and the Accounting Team• Review corporate account’s billing statements to ensure that they accurately reflect their contractual rates and troubleshoot escalated problems to management• Correspond to corporate accounts to answer inquiries regarding their account within a 48-hour turnaround• Analyze trends of corporate accounts to strategically create plans to collect on aging receivables by utilizing advanced Excel functions• Process credit card transactions, apply wire payments, and review remittances to ensure payments are applied to the correct accounts• Utilize PeopleSoft Financials to create journal entries to ensure that funds are allocated to the correct account

Greater St. Louis Area

• Examined W-2s, tax transcripts, and income statements to calculate income for FHA/VA and Conventional Mortgages• Ordered verifications of employment and reconciled any income discrepancies reflected on the verification of employment to ensure accuracy• Wrote letters of explanation to explain inconsistencies on verifications of employment and tax returns, W-2, and paystubs• Ordered home owners insurance receipts and payoffs on loans communicate with insurance agency to reconcile any discrepancies• Assisted with new employees training orientation and facilitated in learning how to navigate through Netox and Impact• Ensured the verification of employment was in adherence to the Fannie Mae guidelines

Master Of Business Administration - Mba, Six Sigma, 4.0 G.P.A.

Activities and Societies: National Society of Leadership and Sucess

Business Administration, Finance

Activities and Societies: Service Leadership Certificate Program