Paula Morris Email & Phone Number

United States

Washington D.C. Metro Area

I was hired to manage a team of outside Brand Ambassadors located across four states and serving as many as 80 locations. I hired, trained, and motivated the team, reviewed productivity, and conducted annual evaluations. Their role was to initiate conversations around the Blue Buffalo products to generate revenue in retail pet stores. To support my teams, I planned agendas, coordinated calendars, and scheduled in-store visits to work alongside each individual. Coaching, training, and providing constructive feedback helped to improved product sales and expand market penetration.Throughout my 9-year tenure, I identified opportunities for improvements in administration, operational processes, and sales and marketing results. Highlights:–Directed both sales and administrative teams, serving as a centralized leader over sales, marketing, tracking, inventory, order fulfillment, and expense report reconciliation.–Optimized operations across all areas to align processes with company goals.–Managed multiple changing schedules to ensure representation in 90+ retail outlets in four states.–Streamlined communications, reporting, and sales tracking by creating an Excel workbooks to centralize KPIs.–Identified local needs for training and developed new processes that were ultimately rolled out nationwide.–Reduced employee turnover 20% by engaging employees and focusing on training and motivation.–Achieved goal of 97% territory coverage annually.

Washington, Dc

As an Executive Legal Secretary and Paralegal, I supported the Managing Partner, three Partners, two Associate Partners, and six Attorneys. I managed all calendars and communications while preparing information and files for litigation. At the peak of business, this was a fast-paced environment and I worked around the clock to complete projects within strict deadlines. I reviewed and reconciled expense reports and billable hours, conducted research, and oversaw accuracy and crucial details for legal proceedings.The firm depended on me as I became their ‘go-to’ person for getting special projects done. At times, I worked late into the night to ensure paperwork and projects were complete in time for next-day needs.Highlights:–Optimized revenue by tracking billable time and expenses.–Served as Assistant to the Office Administrator with ad hoc projects and tackled outstanding tasks to ensure compliance and satisfy timelines.–Managed a 40k-page document resulting in $80k savings for one client.–Facilitated 95% immigration status approvals by conducting extensive research and completing detailed applications.–Increased client base 2% through the creation and distribution of a 10k-piece mailing.

Washington D.C. Metro Area / United States

While working for Nossaman LLP, I was recruited by a colleague to help with donor relationships, donation documentation, and government compliance as the wildlife conservancy Administrator. I noticed the need for controls and accountability, particularly in the area of assigning funds as requested by donors. After analyzing processes, I restructured operations and introduced new checks and balances for funds allocations. I organized travel, accommodations, catering, and meeting venues for BOD meetings. In collaboration with the Finance Director, I contributed to the management of a $300k annual budget.Highlights:–Provided comprehensive administrative management; liaised with all stakeholders to ensure accurate and compliant documentation, financial management, and donor relations. –Centralized documentation with a custom-created Excel spreadsheet–Planned high-profile fundraiser events including an annual gala in New York for 150 doners.–Aligned expenditures with budget and provided first time controls over income and donation assignment.–Impacted brand and marketing initiatives by designing and distributing 5k bi-annual newsletters.–Managed two jobs simultaneously, assisting with the conservancy on weekends, while maintaining a full-time schedule at the legal firm.