Paula Jordan, Mba, Itil V4

Paula Jordan, Mba, Itil V4 Email and Phone Number

Sales Pursuits & Client Presentations | ServiceNow | Versatile Technical Engagement Manager | Consulting | ITIL Process @ Advance Solutions Corp. (ADVANCE)
Paula Jordan, Mba, Itil V4's Location
Greater Rockford Area, United States, United States
Paula Jordan, Mba, Itil V4's Contact Details

Paula Jordan, Mba, Itil V4 personal email

n/a

Paula Jordan, Mba, Itil V4 phone numbers

About Paula Jordan, Mba, Itil V4

I am a high performance Service Management / ServiceNow pre-sales consultant who manages complex sales pursuits and IT projects that drive additional revenue. I have extensive Information Technology experience in consulting, sales presentations, and full life-cycle project delivery, specializing in IT Service Management Suites and integrating tools implementations. My proven strengths are in: scoping engagements that drive end-customer business value, communicating complex solutions to non-technical people, implementing ITIL best practices, ensuring projects address strategic business goals, understanding and applying technology to specific business situations, building client relationships for high customer satisfaction, and evolving and mentoring technical teams. I have acclaimed expertise in: Sales Pursuits & Client Presentations, Engagement & Project Management, Consulting, ITIL Process Creation & Management, Resource Management, and ITSM Suite implementations including ServiceNow, IBM Control Desk, and Assyst. Refer to my LinkedIn recommendations for examples.

Paula Jordan, Mba, Itil V4's Current Company Details
Advance Solutions Corp. (ADVANCE)

Advance Solutions Corp. (Advance)

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Sales Pursuits & Client Presentations | ServiceNow | Versatile Technical Engagement Manager | Consulting | ITIL Process
Paula Jordan, Mba, Itil V4 Work Experience Details
  • Advance Solutions Corp. (Advance)
    Sr. Solutions Consultant
    Advance Solutions Corp. (Advance) Oct 2024 - Present
    Alpharetta, Georgia, Us
    I support business growth by partnering and collaborating with customers, sales executives, ServiceNow practice leads, and the executive team. I design and lead consultative interactions at the highest organizational levels to align business objectives to the solutions delivered on the ServiceNow platform. I lead workshops on best practices and conduct educational sessions to understand business objectives, challenges, and problem statements for customers, distilling collected information into proposals that demonstrate a meaningful understanding of a client’s business, pain points, and potential opportunities to leverage ServiceNow to achieve business outcomes. I am a trusted advisor that helps clients to find ServiceNow-based solutions to meet their needs.
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  • Advance Solutions Corp. (Advance)
    Solutions Consultant
    Advance Solutions Corp. (Advance) Mar 2024 - Oct 2024
    Alpharetta, Georgia, Us
    I work closely with sales teams to build and grow customer relationships and provide customers guidance so they can successfully advance on their ServiceNow journey. I participate in client sales pursuits by performing needs assessments, creating detailed Scope of Work documents, conducting contract negotiations, providing product & services demos/training, and delivering ServiceNow sales support.
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  • Logicalisus
    Business Solution Consultant Service Mgmt / Servicenow
    Logicalisus Aug 2020 - Mar 2024
    Troy, Michigan, Us
    As a Business Solution Consultant Service Management / ServiceNow, I worked with Logicalis' sales teams to build relationships with customers and provide leadership and guidance as they progress on their ServiceNow journey. I spearheaded client sales pursuits by performing needs assessments, creating detailed Scope of Work documents, determining engagement pricing, conducting contract negotiations, managing opportunities within Salesforce, providing product & services demos/training, and delivering ServiceNow sales support. Additionally, I excelled at presentation creation and delivery, completing RFP responses, leading RFP oral presentation meetings, and maintaining the ServiceNow partnership. I have consistently exceeded sales quotas, driving millions of dollars in revenue for the practice, while positioning customers to achieve business objectives. My thorough understanding of ServiceNow's complex licensing structure allows customers to correctly align product offerings with their technical needs and derive business value.
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  • Ibm
    Senior It Strategy Consulting Engagement Manager Specializing In It Service Management
    Ibm 2018 - Aug 2020
    Armonk, New York, Ny, Us
    Spearhead client sales pursuits including WBS creation, contract negotiation, technical sales support, presentation creation and delivery, RFP responses, and leading presentations during RFP oral presentation meetings. Supervise project teams, provide technical leadership, perform project management, and nurture client relationships during consulting engagements. Projects include:• Supervised 20-person delivery team to configure New York State’s greenfield ServiceNow ITSM system and deliver ITIL process integration between Service Request, Service Catalog, Incident, Change, Problem, Knowledge, and Configuration Management. Accomplished high client satisfaction that propelled 10 project extensions for $900K incremental services revenue. • Drove IBM internal project which created a ServiceNow ITSM system to run Global Technology Solutions’ Information Technology, Strategy & Resiliency consulting practice. Engaged 8 ServiceNow certified system administrators to implement Service Fulfillment, Service Catalog items, and Knowledge Management modules, and integrations to LDAP for user loads and SSO authentication. Drove team to deploy 3 custom ServiceNow applications for consultant skills assessments, resource availability, and project allocations, resulting in $500K+ cost savings each year.• Applied ITIL Change Management to redefine Florida Power & Light’s policies and procedures. Implemented new policies in IBM ICD Service Management from installation, configuration, and production deployment. High client satisfaction resulted in 5 starburst projects with $1M additional revenue.• Headed Fannie Mae DC project, migrating 1500+ servers for DR capabilities. Effective execution resulted in 6 contract revisions for $7.5M additional revenue, increased project scope, and a 15-month project extension. Directed 25-person implementation team consisting of Unix, Wintel, VMWare, and SAN admins.
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  • Ibm
    It Strategy Consulting Engagement Manager Itsm Services
    Ibm 2015 - 2018
    Armonk, New York, Ny, Us
    Directed project teams, provided technical leadership, performed project management activities, nurtured client relationships and assisted with client sales pursuits.
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  • Sears Holdings Corporation
    Project Manager - Itsm Tools
    Sears Holdings Corporation 1998 - 2015
    Chicago, Il, Us
    Led strategic projects to implement and integrate various ITSM Tools across the SHC enterprise. Implemented multiple strategic projects with over 10K man-hours and $3M+ on-time, within budget. Leveraged extensive knowledge of ITIL business processes and corresponding technologies for ITSM, Software Version Control, Hardware and Software Discovery, and Issue / Defect Tracking. Projects include: • Established completely functional Service Management system with process integration between Incident, Change, Problem, Knowledge, Asset and Configuration Management in IBM Control Desk ITSM Suite with four integrated asset discovery systems. • Devised and applied enterprise strategies for version control and issue / defect tracking using multiple enterprise tools. Coordinated team responsible for Sears Holdings’ Axios Assyst ITSM Suite. • Recruited 10 IT professionals and 5 consultants to support ITSM tools and enterprise configuration management software across 500+ applications. Managed relationships with 15+ clients and team members across two locations to deploy to production an internally developed ITSM tool for incident, problem and change management via projects worth $2M.• Spearheaded multiple concurrent projects with geographically diverse team members to devise and apply strategies for version control and issue/defect tracking using multiple enterprise tools.
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Paula Jordan, Mba, Itil V4 Skills

It Service Management Vendor Management Business Analysis Process Improvement Management Sdlc Project Management Change Management Db2 Team Leadership Enterprise Software Software Project Management Itil Sql Team Building Mainframe Process Management Software Configuration Management Production Support Cobol Business Process Improvement Software Implementation It Audit Cics Sarbanes Oxley Act Employee Training Project Coordination Leadership Development Negotiation Tactical Planning Coaching Knowledge Sharing Talent Management Problem Solving Software Development Life Cycle Training And Development Talent Development Project Facilitation Resource Development Mentoring Sox Customer Focus Operations Quality Compliance Servicenow

Paula Jordan, Mba, Itil V4 Education Details

  • Northern Illinois University
    Northern Illinois University
    Information Technology Emphasis
  • The George Washington University
    The George Washington University
    Project Management
  • Rockford University
    Rockford University
    Computer Science

Frequently Asked Questions about Paula Jordan, Mba, Itil V4

What company does Paula Jordan, Mba, Itil V4 work for?

Paula Jordan, Mba, Itil V4 works for Advance Solutions Corp. (Advance)

What is Paula Jordan, Mba, Itil V4's role at the current company?

Paula Jordan, Mba, Itil V4's current role is Sales Pursuits & Client Presentations | ServiceNow | Versatile Technical Engagement Manager | Consulting | ITIL Process.

What is Paula Jordan, Mba, Itil V4's email address?

Paula Jordan, Mba, Itil V4's email address is pj****@****shc.com

What is Paula Jordan, Mba, Itil V4's direct phone number?

Paula Jordan, Mba, Itil V4's direct phone number is (800) 426*****

What schools did Paula Jordan, Mba, Itil V4 attend?

Paula Jordan, Mba, Itil V4 attended Northern Illinois University, The George Washington University, Rockford University.

What are some of Paula Jordan, Mba, Itil V4's interests?

Paula Jordan, Mba, Itil V4 has interest in Education.

What skills is Paula Jordan, Mba, Itil V4 known for?

Paula Jordan, Mba, Itil V4 has skills like It Service Management, Vendor Management, Business Analysis, Process Improvement, Management, Sdlc, Project Management, Change Management, Db2, Team Leadership, Enterprise Software, Software Project Management.

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