Paula J Smith, Msc, Bsc (Hons) Email & Phone Number

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

As Managing Consultant for Rowan IKM, I deliver pragmatic, value adding services across the Enterprise Information Management space. Our services are tailored to the client's need and are always designed to be fit for purpose, and fit for budget!With a pragmatic eye, I bring an holistic approach to my work, blending business and technology expertise but with an outcome first mentality. I am involved in any number of engagements from the strategic to the operational and everything in between.With specific skills in requirements gathering, EIM solution selection and implementation, workshop facilitation and operational support modelling I maintain an approach where honest and open communications are paramount.

Wellington & Wairarapa, New Zealand

In this role I led a specialist team that developed Intergen's flagship Enterprise Content Management solution Cohesion. Delivered in an 'as a service model', my team included specialist product developers, platform management, strategists and service design specialists. I also managed the team that delivers Cohesion in our busiest region, focusing on implementation of technical services and broader content services consulting.As Practice Manager, it was my job to ensure our targets are met across New Zealand and Australia, which often involved a lot of planning and coordiantion with colleagues in other parts of the business, negotiation of resources and supporting the sales team in their endeavors.

Wellington & Wairarapa, New Zealand

In my current role I established Optimation’s Information Management practice, growing the team from 0 to 10 in under 2 years. The growth has been achieved sustainably with a consistent focus on delivering excellent services to clients in the areas that matter to them. The focus of my team is to enable clients; to help them in defining and achieving realisable value from their information on a scale that suits their individual needs and businesss process.I work in partnership with our clients and partners, growing their internal capability to ensure that whatever frameworks, plans or technology solutions are designed, they can be implemented successfully and evolve with the organisation into the future. With a proven track record across the Enterprise Information Management space, my achievments to date include:• Defining the go to market strategy, business model and services for the IM practice• Delivering and driving a healthy sales pipeline to support sustainable growth• Achieved high rates of team utilisation• Delivery of services that feed other parts of the Optimation business• Established and managed positive vendor partnerships that add value to our clients• Improve the brand recognition of Optimation as a trusted IM partner• Delivery of subject matter expertise to clients and internal stakeholders in a range of areas across the EIM spectrum• Delivery (in a business consulting role) of an Enterprise ECMaaS implementation in a large government agency• Design of sustainable support models for ECMaaS, and traditional on premise ECM solutions • Managing teams to successful outcomes, increasing capability and efficiency• Change Management and Stakeholder Engagement

Wellington, New Zealand

The RIM Professionals Association of Australasia is the pinnacle professional organisation for those in the Records and Information Management field.As Branch President, my responsibilities are to run the New Zealand Branch in accordance with Company policies, ensuring at all times the highest value for our members. This is achieved by working with our talented and passionate volunteer councillors, ensuring that our activities are appropriately focussed, outcomes are achievable and that we work together.As in previous terms, councillors will hold portfolios which they are empowered to own, under the oversight of the Council. I am responsible for liaison with the National Director, and Company Staff.

New Zealand

As a Senior ECM Consultant, I work with our customers and partners to deliver effective solutions from the OpenText ECM Suite. My responsibilities range from ensuring the right solution set is selected to meet business requirements and outcomes, working with the project team to deliver to that and providing internal subject matter expertise in the areas of ECM, Records and Information Management and IM system implementation.With a business focus, my tasks will often range from designing governance frameworks, running requirements and analysis workshops, delivering engagement sessions with stakeholders, system design, testing, training, and working alongside the project teams to deliver successful outcomes.My key areas of focus are:- Solution Implementation with Open Text's ECM Suite - Strategy, policy and procedures development around ECM, IM and RM discipline- Requirements Analysis & System Design- Business Process Management- Training and Mentoring Services- Security consulting and implementation- Support Model definition and advice- Content archive implementation and supportAt all stages of my engagement with clients, I try to focus on the outcomes we need to achieve together, so that we deliver to what we need today, with a view also on the future business vision, not just the technology.

Wellington, Nz

As a volunteer member of RIMPA I work with my fellow councillors to deliver increasing benefits to members and improve the profile of records and information management professionals in NZ.My area of focus this year is on competencies and the role of the profession in NZ.

Wellington

My current role is a varied one. I am responsible for developing the EDRMS solution set(s) which we offer, designing solutions that meet the changing needs of the community and the vendors we work with. I work closely with the product vendors maintaining an operational vendor manager role, and creating a structure and processes within which the team can operate effectively.I work with the sales team to match solution offerrings to client needs, and act as the internal client advocate ensuring that the focus is consistently on business outcomes - and where needed, making sure that the client has the support needed to define this.I am also an ECM and RM specialist so am regulalry called on to assist in project delivery to design ECM and Information/Records Management roadmaps, implement records management solutions, provide consultancy and system design service, run training courses and offer specialist records management advise to our clients.

Wellington, New Zealand

As Team Leader of the IM Consultants across both Wellington and Auckland offices, my responsibilities and successes revolved around a number of key areas including consistently improved team utilisation, improving skills and knowledge by ensuring the number of Certified consultants increased. Working with the Professional Services Director to ensure quality of delivery, providing QA over various outputs and contractual documents.I also owned the operational relationship with our key vendor, ensuring a productive relationship was nurtured to increase the service and knowledge we could deliver to customers, and providing feedback on product development, processes and of course, dealing with support issues as they arose.Reporting to the Professional Services Director I also maintained a Consulting and pre-sales role working with the sales team and oroduct vendors to deliver solution designs, demonstartions and helped Techtonics secure new clients and new services.

New Zealand

As a Senior IM Consultant, (a role fulfilled at the same time as being the IM Team Leader ) I was responsible for delivering services as part of a project team. My roles were largely those of a Solution Architect, working alongside the project manager to ensure that all the work streams involved in a project, are brought together successfully to meet or exceed clients requirements and business outcomes - making sure that we retained a view on the future business vision, not just the technology.In my role as Senior IM Consultant I was also a member of the project team and found myself on the more business implementation side of the project; running requirements workshops, delivering engagement sessions with key stakeholders, defining change management and migration plans, assisting with professional advice and being an advisor for our clients, particulalry thos ewho were new to EDRMS and ECM. My tasks to date have included: - IM Strategy, policy and procedures development - EDRMS Implementation with industry leader Open Text's ECM Suite - Business Process Management - Training and Mentoring Services - Security consulting and implementation - Content archive implementation and support

Wellington Based, Nz Coverage

In this role I was responsible for supporting the sales team to meet targets set by the CEO and contributing to team delivery targets at the same time. This involved responding to verbal and written queries, tender documents, proposals and also demonstrating key solutions to current and prospective clients. Much of my time was spent designing appropriate solutions to meet requirements and ensuring projects were scoped to deliver added value wherever possible for clients while providing an approach that was relevant for the organisation.I designed and led a number of workshops for staff and clients including "deep dives" for both technical and business level staff to share knowledge and industry insights and I also took the lead to improve the team’s knowledge on ECM solutions and market dynamics.During my time in this role, we successfully grew our client base, profit, and took the lead in adopting new ECM technologies, in the Asia Pacific and Japan region.My role also required me to manage operational communications with the product vendor, ensure the delivery team were made aware of any changes in product direction and enabling them through information sharing and questioning of our vendors, to deliver top quality solutions for our clients.

Wellington

Previously known as the RMAA, The RIM Professionals Association of Australasia is the pinnacle professional organisation for those in the Records and Information Management field.As Branch President, my responsibilities are to run the New Zealand Branch in accordance with Company policies, ensuring at all times the highest value for our members.In my time in this role I have created a strong council, with councillors now holding portfolios which they are empowered to own, under the direction of the Council. I am responsible for liaison with the National Director, and Company Staff.My repsonsibilities are to grow the membership, and to ensure the delivery of quality CPD outputs, communication and advocay on behalf of the membership.

Palmerston North, Manawatu

Rugby is a personal passion of mine and this volunteer role allowed me to indulge my passion, while still delivering my duties for Techtonics. I was proud to work with an incredibly gifted group of young players, and coaching staff - some of the achievments in this role include: - I instigated a code of conduct for all players, management team and supporters which I both designed and enforced. - Wrote and distributed a weekly newsletter including a 'refs corner' section where the referee provided perspective on the teams performance and provided objective critique of their skills - Managed the finances for the teams, including securing significant sponsorship - Created a series of templates, including certificates, 'rep packs', sponsorhsip letters, selection letters etc - Managed the team on match day, providing player cards, keeping scores, dealing with injuries and feedback to the MRU as appropriate - Organising coaches, gear and players to ensure prompt arrival at training sessions and game days by means of text alerts, email alerts phone calls, and through our facebook page - Created match reports for MRU for upload to website- Ensure everyone involved had fun, got game time but within a professional environment to help them grow

Wellington, New Zealand

In my role as events coordinator I was responsible for securing speakers, creating events and ensuring the events held were of high value for members.My tasks included submission of event budgets to Head Office in Australia, reporting to the NZ Branch Council, conducting feedback surveys via surveymonkey and delivering events in lunchtime sessions, half day and full day events as decided.

Wellington, New Zealand

In this role, I was responsible for creating a records management framework for Pharmac, including a policy and governance architecture and maintaining clear roles and responsibilities across the business and IT. I was also responsible as both business owner and administrator for improving the newly implemented EDRMS, aligning improvements with business need and RIM requirements.

Wellington, New Zealand

In this role I was originally responsible for implementing EDRMS across the Council. My role was that of subject matter expert working with the records team and project team to define the corporate taxonomy, metadata schema, testing regime, security architecture, policy architecture, and training regime to deliver the solution to the pilot group. As part of my service improvement plan, I also acted as a RIM ‘evangelist’ across the council, improving awareness and appreciation of all things records and information management related.I also took on a dual role as Team Leader for the City Records team, managing 13 staff in two locations. My role here was to provide leadership, improve processes and work with the team members to improve the team's performance, reduce team costs and improve visibility of the team across the organisation.

Chester, United Kingdom

I was responsible for both the operational and strategic aspects of Records Management across the council. I improved the operational running of the team, cutting costs and increasing response times, managed a small team of dedicated records professionals and worked with business units to determine system requirements.I gathered business requirements, translated this into possible options, interviewed staff and stakeholders and also acted as the RIM ‘evangelist’ across the council, improving awareness and appreciation of all things records and information management related.I also worked as part of the Transforming Cheshire team to redevelop the Information Management architecture of council, working with external consultants and developing the IM Vision, roadmap and financial aspects of the programme.

Rhyl Based, North Wales Coverage

In this newly created role, I was responsible for advising the Information Manager on matters related to the Data Protection Act and later, also the Freedom of Information Act. I was responsible for providing specialist advice and assistance to all staff, creating appropriate documentation templates, frameworks and procedures for the Fire Service.I was also responsible for training all staff from Chief Fire Officer to volunteer firefighter in relevant areas of the Data Protection Act and associated requirements.

Msc, Records Management

Activities and Societies: RMAA, RMS - GB

Bsc (Hons), Business Information Systems, 2:1 (Hons)