Paula Biener Email and Phone Number

Assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer. Fulfills responsibility using sound business management practices. Plans, motivates and coordinates the activities of the management team. Essential DutiesHires, trains and motivates all dealership department managers.Directs and monitors all dealership management or supervisory personnel functions.Plans dealership operations for the coming year and submits to the dealer for approval.Meets with managers individually to develop goals and objectives, and to review actual performance.Monitors the daily operating control (DOC), recommending improved courses of action where necessary.Develops and maintains a good working relationship with manufacturer personnel.Communicates management policies and procedures to all employees and ensures that they are understood and followed.Provides enthusiastic leadership to help shape employees' attitudes and build morale.Holds regularly scheduled managers meetings to ensure that every department is operating efficiently and profitably.Reviews all requests for training, approves those which are appropriate and consistent with the dealership's goals for professional/technical ability and advancement, and monitors their effectiveness.Reviews and approves compensation plans for all employees.Coordinates with the business office to ensure that records and analyses are maintained accurately.Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs.Resolves any customer complaints that department managers are unable to rectify.

Salesperson and Ford Bronco Retail Order Manager

Transfer tag and title, Pay all bills, Stock in units, Titles to Auction, Answer Phone

Payroll, Warranty Claims, Dispatching, Reporting, Rental Fleet

Oil Changes, Tire Rotations, Battery Replacement, Mounting Tires, Replacing Filters, Brake Jobs

Month End, Accounts Receivable, Payables, Parts Statement, Car Deal Accounting, New Employee Registration, Internet/Phone System Maintenance, Finance Reserve, Wholesale Audits, Purchase Orders, Stocking Units, Cash Flow, Mail

Assisted Finance Manager with Closing Deals, Creating Menus, Warranty Registration & Cancellations, Funding Vehicle Marketing, Ford Pass

Quick Lane Service Advisor, Greet Customers, Recommend Maintenance, Write Repair Orders, Cashier

Dealer Trades and Pre-Owned Vehicle Marketing, Inventory Photos & Management on Website, Internet Lead Process, Salesperson Training

Service Advisor in the Repair Shop, Appointment Scheduling, Greet Customers, Recommend Repairs, Provide Estimates, Write Repair Orders, Cashier

Assisted Parts Manager with Inventory, Estimates, Stocking and Catalog

Transfer Tag & Title, Secure Titles, Car Deal Paperwork, Titles to Auction, Answer Phone, Filing

Managed Website, Marketing Budget, Vendors and Social Media, Surveys, Data Entry, New Vehicle Ordering

Six intensive, instructor-led class weeks conducted at NADA Headquarters in Tysons, Va., as well as hands-on practical application in each area of the dealership while back in the store. Dealership operations are taught using the following six disciplines: Financial Management , Fixed Ops 1 - Parts, Fixed Ops 2 - Service , Variable Ops 2 - New Vehicles, Variable Ops 1 - Pre-owned Vehicles , and Business Leadership

Technology-Based Entertainment Agency

Updated and purged department repair order files pertaining to customer’s vehicles, Assisted with general office jobs and building maintenance around the facilities, Performed in commercials made to advertise current deals and discounts at Paul Clark Ford.