Paula Knox Email & Phone Number

Dallas/Fort Worth Area

Continue to build and develop fleet business within Gulf States Toyota region. Improve Toyota brand awareness with fleet managers and fleet management companies. Increase participation in GST fleet programs.Since joining GST, I have partnered Toyota Fleet with strategic corporate clients based in the GST region. This has lead to significant increases in sales volume through fleet and additional sales volume at the dealership level.

Dallas/Fort Worth Area

S&S Wealth Management specializes in developing Personal Wealth Management Services for individuals, families, trusts and businesses. My role is to help individuals and small to mid-sized businesses analyze and optimize their 401K plans and retirement plans. Additionally, to process new clients and new accounts, maintain compliance records and process reports. We offer on-site training, computer-based management tools, and plan assessment. Our goal is to educate individuals and businesses on available 401K plan options and fiduciary liabilities.

Denton, Texas

Dubh Glas Inc is a privately owned corporation Denton County, Texas. Doing business as Fibrenew of Denton, Dubh Glas Inc offers mobile repair service specializing in restoration of leather and plastic in five major markets: aviation, automotive, marine, residential and commercial.Created initial business plan and marketing launch plan. Developed sales process and customer relationship management process. Promoting company services via traditional and on-line media.Exceeded first 90 days sales goals for start-up phase. 115% of plan, now with four consecutive months of sales improvements.Business continues to grow and expand with increased sales and new areas of business development.

Keller, Tx

Rocky Top Therapy Center, a 501(c)(3) not-for-profit organization, was established in 1990 by founders Doug & Vivian Newton who understood the physical and emotional benefits that horseback riding could offer their community’s population of individuals with disabilities. Located on a working ranch in Keller, Texas, Rocky Top Therapy Center is a Premier Accredited Riding Center qualified through Professional Association of Therapeutic Horsemanship (PATH) International. The program operates six days a week, with a staff consisting of 14 employees that provide services for over 1,500 clients annually with physical, mental or emotional disabilities or challenges. The therapy team is assisted by 55 specially trained therapy horses and over 250 volunteers each week who provide in excess of 18,000 hours of volunteer service each year.

South-Central Region

Established Nissan fleet products and programs in new seven-state territory. Three consecutive years of year over year sales increases. Increased registered, active fleet accounts from 16 to 165. Increased total annual sales from 220 units to over 1,000 units generating more than $10M in revenue.

Dallas/Fort Worth Area

Top ranked Regional Account Executive, fleet sales, 1st of 32, in 2007. Year over year sales growth for six consectutive years with increases ranging from 15% to 45%, generating revenue increases of more than $3M per year. Created break-through team building event to establish customer relationships and brand consideration with Texas-based fleet management sales representatives resulting in sales growth. Develop on-going customer relationships and ensure customer retention. Consistent year over year sales growth while developing and improving customer retention.

Auburn Hills, Mi

Successfully presented and launched key advertising and marketing campaigns in assigned region with 100% acceptance rate resulting in cost savings of 15-25% for targeted markets.Reduced advertising and marketing expenses by 15% by coordinating team of CI colleagues, agency employees and country managers to develop and implement programs within budget and on time.Primary liason with MPC/Distributor Marketing Managers. Editor of Freedom Magazine. Coordinate and oversee all aspects of publication of Freedom Magazine, Chrysler International's primary owner communication tool.

Auburn Hills, Mi

Developed sales training programs for major vehicle launches in International markets with 100% acceptance rate for improved in-market training. Reduced costs 10-25%.Organized diverse groups to develop modular sales training programs for international markets within budget to reduce overall training expenses.Initiated joint sales training ventures with Daimler training group in Stuttgart.

Overland Park, Kansas

Developed and implemented Zone Empowerment Process with CR team, improving zone ranking in customer concern resolution from 23rd to first of 25 zones.Reduced customer complaints by 37% at 10 targeted dealerships.Improved zone ranking on Customer Assistance Inquiry Requests from 21st to 4th of 25 zones resulting in reduced CR expenses and increased owner satisfaction.

Overland Park, Ks

Successfully managed areas of increasing responsibility within the Zone Career Plan. Worked with dealership management and district managers to improve dealership process in areas including Leasing, Profit Development, Training and Certification, Process redesign and Arbitration. Worked with dealerships as a Sales District Manager and Service District Manager to attain targeted goals.

Master Of Science, Administration & Change

Bachelor Of Science, Agriculture Communications

Activities and Societies: VP Delta Delta Delta, Chairman of Greek Week Games, Omicron Delta Kappa, Ag Communicators of Tomorrow

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