Paula Knox Email and Phone Number
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Award-winning fleet sales manager who drives sales increases, initiates process change to improve customer relationships and maximizes team efforts to facilitate franchise growth in fleet sales and customer retention. Key strengths in customer service, continuous learning, individualization, arranging and communications.AWARD WINNER: Consultative and creative sales solutions resulted in #1 Regional Account Executive ranking for Chrysler Fleet Operations. Won significant new account with more than 1,200 units ordered, generating more than $24M in revenue. Since joining Gulf States Toyota, have won four major clients with order input of more that 400 units each.CHANGE CATALYST: Team leader for Chrysler Zone Customer Relations to initiate, train and implement cultural change in customer concern handling at the dealership level. Improved from 23rd to number one out of 25 zones.TEAM BUILDER: Organized, coordinated and led diverse group of International colleagues, internal department members and agency personnel to generate modular based training programs. New training process led to increased usage and cost savings.Consistent record of yearly sales increases with penetration into large fleet clients between 2017 to 2020. Provide exemplary customer satisfaction and retention, extensive network of automotive industry professionals and related businesses, international experienceSpecialties: Identifying Customer needs and providing tailored, responsive service, fleet sales, sales growth, educational program development and implementation, dealership development, presentations, team building, sales and customer relationship process improvement
Gulf States Toyota
View- Website:
- gstcareers.com
- Employees:
- 525
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Fleet Business Development ManagerGulf States Toyota Apr 2016 - PresentDallas/Fort Worth AreaContinue to build and develop fleet business within Gulf States Toyota region. Improve Toyota brand awareness with fleet managers and fleet management companies. Increase participation in GST fleet programs.Since joining GST, I have partnered Toyota Fleet with strategic corporate clients based in the GST region. This has lead to significant increases in sales volume through fleet and additional sales volume at the dealership level.
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Investment Advisor RepresentativeS & S Wealth Management Jan 2014 - Mar 2016Dallas/Fort Worth AreaS&S Wealth Management specializes in developing Personal Wealth Management Services for individuals, families, trusts and businesses. My role is to help individuals and small to mid-sized businesses analyze and optimize their 401K plans and retirement plans. Additionally, to process new clients and new accounts, maintain compliance records and process reports. We offer on-site training, computer-based management tools, and plan assessment. Our goal is to educate individuals and businesses on available 401K plan options and fiduciary liabilities.
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Senior Manager - Sales & MarketingDubh Glas Inc Mar 2013 - Dec 2013Denton, TexasDubh Glas Inc is a privately owned corporation Denton County, Texas. Doing business as Fibrenew of Denton, Dubh Glas Inc offers mobile repair service specializing in restoration of leather and plastic in five major markets: aviation, automotive, marine, residential and commercial.Created initial business plan and marketing launch plan. Developed sales process and customer relationship management process. Promoting company services via traditional and on-line media.Exceeded first 90 days sales goals for start-up phase. 115% of plan, now with four consecutive months of sales improvements.Business continues to grow and expand with increased sales and new areas of business development.
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Equine Therapy Volunteer AssistantRocky Top Equine Therapy Volunteer Feb 2013 - Apr 2013Keller, TxRocky Top Therapy Center, a 501(c)(3) not-for-profit organization, was established in 1990 by founders Doug & Vivian Newton who understood the physical and emotional benefits that horseback riding could offer their community’s population of individuals with disabilities. Located on a working ranch in Keller, Texas, Rocky Top Therapy Center is a Premier Accredited Riding Center qualified through Professional Association of Therapeutic Horsemanship (PATH) International. The program operates six days a week, with a staff consisting of 14 employees that provide services for over 1,500 clients annually with physical, mental or emotional disabilities or challenges. The therapy team is assisted by 55 specially trained therapy horses and over 250 volunteers each week who provide in excess of 18,000 hours of volunteer service each year.
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Commercial Fleet Sales ManagerNissan Usa Jun 2009 - Jul 2012South-Central RegionEstablished Nissan fleet products and programs in new seven-state territory. Three consecutive years of year over year sales increases. Increased registered, active fleet accounts from 16 to 165. Increased total annual sales from 220 units to over 1,000 units generating more than $10M in revenue.
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Regional Account Executive, Fleet SalesChrysler Jun 2003 - Jun 2009Dallas/Fort Worth AreaTop ranked Regional Account Executive, fleet sales, 1st of 32, in 2007. Year over year sales growth for six consectutive years with increases ranging from 15% to 45%, generating revenue increases of more than $3M per year. Created break-through team building event to establish customer relationships and brand consideration with Texas-based fleet management sales representatives resulting in sales growth. Develop on-going customer relationships and ensure customer retention. Consistent year over year sales growth while developing and improving customer retention. -
Field Marketing Manager, Chrysler InternationalDaimlerchrysler Feb 2002 - Jun 2003Auburn Hills, MiSuccessfully presented and launched key advertising and marketing campaigns in assigned region with 100% acceptance rate resulting in cost savings of 15-25% for targeted markets.Reduced advertising and marketing expenses by 15% by coordinating team of CI colleagues, agency employees and country managers to develop and implement programs within budget and on time.Primary liason with MPC/Distributor Marketing Managers. Editor of Freedom Magazine. Coordinate and oversee all aspects of publication of Freedom Magazine, Chrysler International's primary owner communication tool. -
Training Manager, Chrysler InternationalDaimlerchrysler Oct 2000 - Feb 2002Auburn Hills, MiDeveloped sales training programs for major vehicle launches in International markets with 100% acceptance rate for improved in-market training. Reduced costs 10-25%.Organized diverse groups to develop modular sales training programs for international markets within budget to reduce overall training expenses.Initiated joint sales training ventures with Daimler training group in Stuttgart.
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Customer Relations ManagerDaimlerchrysler Oct 1998 - Sep 2000Overland Park, KansasDeveloped and implemented Zone Empowerment Process with CR team, improving zone ranking in customer concern resolution from 23rd to first of 25 zones.Reduced customer complaints by 37% at 10 targeted dealerships.Improved zone ranking on Customer Assistance Inquiry Requests from 21st to 4th of 25 zones resulting in reduced CR expenses and increased owner satisfaction.
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Kansas City Zone - Staff ManagerDaimlerchrysler Feb 1996 - Oct 1998Overland Park, KsSuccessfully managed areas of increasing responsibility within the Zone Career Plan. Worked with dealership management and district managers to improve dealership process in areas including Leasing, Profit Development, Training and Certification, Process redesign and Arbitration. Worked with dealerships as a Sales District Manager and Service District Manager to attain targeted goals.
Paula Knox Skills
Paula Knox Education Details
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Administration & Change -
Agriculture Communications -
John Marshall High SchoolHs
Frequently Asked Questions about Paula Knox
What company does Paula Knox work for?
Paula Knox works for Gulf States Toyota
What is Paula Knox's role at the current company?
Paula Knox's current role is Fleet Business Development Manager at Gulf States Toyota.
What is Paula Knox's email address?
Paula Knox's email address is k5****@****zon.net
What is Paula Knox's direct phone number?
Paula Knox's direct phone number is +197231*****
What schools did Paula Knox attend?
Paula Knox attended Central Michigan University, Oklahoma State University, John Marshall High School.
What are some of Paula Knox's interests?
Paula Knox has interest in Children, Education, Economic Empowerment.
What skills is Paula Knox known for?
Paula Knox has skills like Automobile, Vehicles, Automotive, Parts, Profit, Business Networking, Cross Functional Team Leadership, Sales, Salesforce.com, Customer Satisfaction, Fleet, Team Building.
Who are Paula Knox's colleagues?
Paula Knox's colleagues are Kim Herzog, Juan Gonzalez, Brian Cornell, Brian Barker, Jeremy Borron, Jodan Minnick, Samuel Amin.
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