Paula Kruger Email & Phone Number

Dallas, Tx, Us

I specialize in M&A facilitation for small and mid-sized clients across diverse industries (telecom, health, aerospace and defense, retail, engineering and recycling) with revenues of $500K to $20M.In providing end-to-end client support, I seek the optimal acquirers, assist in structuring the transactions, and intermediate with the buyers and sellers to negotiate the terms and bring the deal to closure.► Marketed regionally-leading recycling company to prospective buyers. Vetted PE companies, individual prospects, and corporate prospects. Structured negotiations between client and optimal buyer to successfully close the sale.► Vetted competitor seeking to acquire 15-year-old distributor of high quality fasteners, electronic components and cable assemblies for the aerospace and defense industries, and participated in negotiation and due diligence process leading to purchase agreement.► Evaluated prospective buyers of 30-year-old illuminated signage company, serving primarily municipal, institutional and commercial entities. Participated in negotiations with most viable buyer, and led due diligence, to bring the transaction to a successful conclusion.

St Johns Road West, Dublin 8, Ie

I joined this telecom company to lead business-critical initiative to overhaul customer service delivery. Eircom is the only telecommunications company in Ireland that offers mobile, fixed line, television, and broadband services. My scope encompassed building the changeover team to ensure the call center outsourcing to India from Ireland occurred with zero impact on the customer experience. I managed a $50M budget and oversaw 8 direct reports.► Orchestrated sweeping change, planning, structuring, and implementing comprehensive streamlining of the call center, by developing and launching new training programs to boost employee retention and productivity.► Conducted comprehensive KPI analysis, identified challenges, trends, and inefficiencies in performance, and developed and delivered targeted quality assurance training.

I initially came on board as CEO with this early-stage consumer products company, in an equity investor role. Milano specialized in customized products for corporations, universities, sports organizations and resorts. My focus was on conceptualizing and instituting progressive business strategies, establish a global distribution network and acquire licensing and alternative marketing opportunities. I hired and led a talented staff.► Skyrocketed business volume 7-fold, by directing launches of new factories in China, and establishing logistics structure to effectively manage product importation.► Captured business with Fortune 500s and corporate leaders including Heinz, Bridgestone, Geico, Campbell’s, General Mills, Disney, University of Texas, Emory University and Harrah’s Casino.► Positioned organization for sustained growth: 100% over 2 years, during a national recession period.

Qwest Communications, Denver, CO The CEO recruited me to lead full-scale turnaround of the largest division of this telecom, the mass market division, which generated $6B annually and employed 8,000 staff.► Increased revenue $2.30B by growing EBITDA from 28% to 37% in 4 years.► Cultivated $1B in new revenue by splitting small business team from consumer market, then positioning that specialized team to launch alternative markets group to focus on new channels of distribution.► Generated an additional $5M in sales by quickly building a high-visibility retail presence, establishing kiosks rolled out to 100+ malls and retail sites.► Slashed operating expenses $500K over 5 years for the mass markets division, largely by developing leaders, managing talent, providing service training, and optimizing processes.

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I conceptualized and instituted a progressive new business strategy for this $1B global consulting and outsourcing company. EDS was the largest independent systems management and IT service provider in the US, with 200 global locations,15,000 employees, and annual revenue exceeding $22B. I fully directed P&L. My scope further encompassed driving sweeping change to transform marketing and service delivery, in order to drive and sustain profitable growth.► Established $2.5B pipeline of new business, by forging alliance with AT Kearney to provide end-to-end outsourcing solutions to their customers.► Captured unprecedented ROI on $100M investment in infrastructure development, talent management and progressive marketing, key to driving $400M in new business and slashing operating expenses 18%.

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I led development of a world-class operating environment for this start-up communications services provider, which generated $2B in annual revenue. I defined a 3-year strategy to overhaul the infrastructure and to distinguish the company as a service excellent provider. Additionally, we realigned recruitment, selection and training.► Captured JD Power’s highest rating for 1st call resolution, and 2nd highest rating for overall customer satisfaction.► Reduced order to distribution cycles 30%, largely by overhauling the end-to-end order processing system.► Contributed to integrating key acquisition, providing Excel with a nationwide fiber-optic network.

Mba, Marketing/Economics

Ba, Economics

Education record