www.realtor.com

www.realtor.com

Specialize in company correspondence, administrative management, and internal company organization. Increase Vision Tech Team's internal organization and reaching strategic business objectives. Executive Assistant to CEO acting as a first point of contact: dealing with correspondence, phone calls, personal doctors, personal pets, household manager of his home, arranged all travel, transport and accommodation for all of VTT, managing diaries and organizing meetings and appointments. Enhance executive's effectiveness by providing information management support; representing the executive to others.Maintain executive's appointment schedule by planning and scheduling meetings, conferences, and teleconferences/Skype.Welcomes guests and clients by greeting them, picking up from airports, in person or on the telephone/Skype; answering or directing inquiries.Maintains office and home supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office and home products; placing and expediting orders for supplies; verifying receipt of supplies.Created weekly/monthly meal plans. Grocery Shop for home and office.Prepared, cooked and served breakfast, lunch and dinner daily.General office and home clean up. Dishes, Laundry and Outside Patio/Garden.Organize events and conferences.Remind executive and other project team managers of important tasks and deadlines. Compiling and preparing reports, presentations and correspondenceManage Google Drive Docs/Receipts collating and filing expenses for personal and company financing. Implementing and maintaining procedures/administrative systems.Liaising with staff, suppliers and clients via SkypeMiscellaneous tasks to support VTT in Arizona, California and Philippines.

• Created and maintain file system• General Clerical duties (scanning, faxing, copying, phone) as well as develop marketing materials • Schedule follow-up appointments and monitor calendar/oversee scheduling• Input and Update Contacts• Correspondence• Office Equipment- Maintenance, Supplies, Cataloging• Communicate with Vendors and Customers• Internet research and compilation• Other duties include errands, cleaning, meal prep etc...

While raising my 2 children, I assumed many roles-mom, coach, mentor, etc. Additionally serving in a variety of volunteer roles (LUNGevity, PTA, Youth Football Fundraising, and numerous charity running events for Leukemia & Lymphoma Society,Tillman Military Scholars, Maricopa Animal Rescue etc...)

• Received customer inbound phone calls to verify installation of security systems.• Effectively utilized customer service skills, technical abilities and ADT resources to satisfy our customer’s needs. • Provided quality service to increase customer satisfaction. • Maintained individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards.

• Met and exceeded quota/revenue target for net activation's, customer renewals, accessories, handsets and enhanced services. Demonstrated equipment functions and network capability. Performed rate package evaluations and propose solutions that best benefit the company and the customer. • Maintained and grew existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory and handset up-sell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns.• Accurately processed customer transactions, audit and reconcile daily cash receipts.• Key Holder-opened and closed retail store.• Remained current on all wireless products, services, industry and competitive trends through training's and meetings.

• Day to day management of 10- Inbound Sales Representatives.• Constantly evaluated call volume trends, sales performance results and provided immediate and constructive feedback to representatives.• Constantly worked with teams to identify and implement tactics to increase sales performance including scripting changes, call planning changes, offer changes, incentives, etc.• Ensured adequate reporting and analysis tools are developed to successfully manage the sales team.• Oversee new and ongoing sales programs including scripting, reporting and call planning.• Implemented and managed quantifiable training and coaching processes to ensure success.• Participated in the recruiting process for new sales representatives including interviewing,defining job requirements, etc.• Ensured all escalated customer complaints are resolved.• Promoted from Sales Representative to Sales Supervisor August 2002• Premier Club Award 2001-for over achievement of sales quota