Document engineering, manufacturing, and quality operational processes, procedures, and standards. Assist with training in the utilization of processes as well as supporting the integration of standards. Write, edit, and format technical content. Develop process flows with Visio. Manage, prioritize, and work to closure documentation change requests. Manage corporate documentation storage and versioning via SharePoint. Create and distribute corporate Process Improvement newsletters. Create and maintain templates for processes, instructions, and forms. Certified as an AS9100 Internal Auditor and perform internal audits. Security Clearance active and carried by Mercury Systems.

Instructional Systems Designer Technical Analyst Worked with a team of programmers, multimedia specialists, quality assurance specialists, and instructional developers on training development projects. Worked closely with SMEs to develop approved learning objectives and to obtain approval for the courseware design. Worked in all phases of instructional system development including planning, coordination, implementation, revision, presentation, and maintenance of training programs. Guided, reviewed, and approved the sequence of learning experiences based upon learning psychology, behaviorism, cognition, and information processing. Entered lesson plans, trainee guides, and job sheets into the Navy's Authoring Instructional Materials (AIM) Content Planning Module (CPM) and Learning Objective (LO) Module). Earned Secret Security Clearance 12/17/19.

QA Document Control Administrator/QA Specialist II on Pegasus Laboratories Project (temp job after relocating to Pensacola). Organized, maintained, and archived GMP documentation including change controls, standard operating procedures, specification documents, analytical methods, test methods, protocols, audit reports, and compliance documentation. Assigned and tracked change controls. Maintained Tables of Contents for all document types.

Medication Reconciliation TechnicianDeveloped and coordinated the Medication Reconciliation program at St. Vincent's Hospital. Documented an operations guide, software users guide, process guide (for both pharmacy students and for nurses), orientation slide show, medication reconciliation interview script, and flowcharts. Trained pharmacy students on rotations, nurses during orientation, and nurses during in-service topical presentations. Communicated with patients, families, caregivers, healthcare providers/practitioners, and/or outpatient pharmacies to obtain an accurate and complete medication history per Joint Commission requirements. Identified discrepancies or problems with medication history information and work to closure. Documented resolution of discrepancies in the medical record so that the physicians could review and reconcile the medication list. Ensured capture of appropriate patient information necessary to generate safe and effective medication orders including allergies, compliance issues, OTC medications, and recent medication or dosing changes. Used McKesson's Horizon Clinicals Application Suite and Cerner One Chart. Audited Pyxis medication cabinets.

Certified Pharmacy TechnicianMember of the Pharmacy Training Curriculum Committee where I reviewed and approved CE courses facilitated at UAB and monitored CE classes. Loaded medications into nursing station medication machines, refilled medications in emergency crash cart drug trays, drew up patient-specific oral dosing syringes, and prepared IV bottles/bags/injections including chemo in a laminar hood using aseptic technique. Used Omnicell, Pyxis, and Cerner software.

Pharmacy Technician (part-time while taking pre-nursing classes and attending nursing school)Compounded oral solutions, ointments and creams. Assisted customers with prescription refills and new prescriptions. Entered new customer data into the computer. Called insurance companies to resolve insurance issues. Performed weekly inventory counts. Entered drug orders, received drug orders and performed associated paperwork.

Accenture Business Operations Analyst on BellSouth project in Birmingham, Atlanta, and India.Member of software engineering process team where I received high performance ratings and earned performance bonuses 2004 through 2007. Was executive editor of corporate process newsletter. Supported the software engineering processes of all Accenture organizations and teams on the BellSouth project located in Birmingham, Atlanta, and India. Performed Capability Maturity Model Assessments (CMM) to verify process compliance that included gathering data from team interviews, reviewing team document repositories, and running queries in a human resources database to identify process training gaps of team members being assessed. Gathered and analyzed software process metrics that included building and running database queries, interviewing teams, and auditing required documentation. Was administrator of Interwoven TeamSite web content management tool. Prepared slide presentations, created process training deliverables, and delivered process training (e.g., project management, status reporting, document configuration management, peer review, metrics). Wrote proposals for continuous improvement initiatives. Analyzed and developed process methodology release requirements, reviewed and approved design and construction deliverables, and implemented releases onto web-based server. Performed support to all organization members for engineering processes and tracked to closure all questions and issues. Performed computer screen captures and modified using Paint Shop Pro. Created online PDF forms. Was a member of the Curriculum Steering Committee, Tools Governance Board, Best Practices team, and Cross-tower PMO (Project Management Organization) team.

AccentureCommunications Specialist on Best Buy project in Richfield, Minnesota.Developed weekly corporate newsletters and content updates to the internal web portal. Managed, prioritized, and worked to closure all corporate communication requests. Worked as a liaison to develop and manage communication plans for various projects. Created a communication toolkit identifying the corporate communication process to be used. Created a Communication Specialist Operations Manual. Worked with upper management to develop all-hands meeting agendas and presentation materials. Managed multiple online calendars for upper management, reserved meeting rooms and equipment, and set up meeting rooms and materials. Managed storage of all online documentation. Developed relationships with various teams and provided insight into their communication efforts.

Accenture Test Coordinator/Project Analyst on Bank of America Project in New York City.Coordinated testing for check image conversions from multiple merging banks. Measured and monitored progress to ensure testing was on time. Verified that the testing standards, guidelines, and testing methodology were applied as specified in the testing approach. Ensured all testing results and Six Sigma deliverables were stored in the appropriate Discovery document repository. Managed defects using Mercury Quality Center.

Accenture Documentation Developer on BellSouth Project in Birmingham, Atlanta, and IndiaRebranded all departmental documentation when Andersen Consulting changed their name to Accenture. Collaborated with developers and clients to baseline requirements and create system design documents. Facilitated software requirements meetings with the BellSouth client. Was administrator and trainer for Documentum, SharePoint, and DOORs documentation repositories. Developed test plan for DOORs implementation. Performed version control, change management, inter-group coordination, configuration management, and project management. Member of the process advocate team. Created documentation templates.

Technical Writer/Analyst on GTE Wireless project in Atlanta, Georgia.Developed system flow, user and reports documentation for cellular and integrated billing systems. Learned and researched MVS JCL (Multiple Virtual Storage Job Control Language) code, worked with programmers to adjust to reading different coding techniques used by different programmers, and created system flowcharts of all program inputs and outputs for legacy system. Technical Writer on BDM Consulting/State of Alabama project in Montgomery, Alabama.Developed documentation for child support software system. Edited, tested and coded computer-based training. Captured graphics, modified as needed and import into documentation. Managed documentation storage on various servers.

Documentation ManagerManaged writing and editing of user documentation, systems and operations guides for employee benefits software with GUI (graphical user interface). Supervised, trained, and managed both development and production writing teams. Collaborated with programmers and business analysts. While developing a data element dictionary, identified inconsistencies between COBOL and GUI program code, and coordinated with programmers to correct. Captured and modified screen graphics using Paint Shop Pro, and imported into documentation. Created a corporate documentation processes and procedures manual as well as templates to keep all documentation formatting, layout and design consistent. Developed and managed online documentation libraries.

Wrote user and procedural documentation for both the IBM 4680 Chain Drug Sales Application and PDX Pharmacy Application. Tested point-of-sale (POS) software changes and collaborated with programmers. Trained store management on POS software and was the lead trainer during the system roll-out at regional training facilities set up across the Southeast for more than 350 stores. Flowcharted processes for various in-house departments. Co-managed the corporate help desk. Developed and managed help desk databases.