Paul Alfonso Email & Phone Number

New York, New York, United States

Naples, Florida, United States

● Partner in medical financing startup from inception● Responsible for architecting, implementing and managing scalable technological solutions including online membership platform with flexible underwriting models, automated billing, cyber security of sensitive client information and underwriting ● Project management / Producer responsibilities included managing 4 developers in the evolution of flexible financing programs through implementation primarily using a Kanban board● Responsible for budget and financial forecasting, risk assessment and mediation● Product ownership responsibilities included prioritizing work for developers to ensure most efficient use of capital funding, while balancing the needs of operations, sales and technical debt● Developed and managed all operational processes including client onboarding and call center operations

Hartford County, Connecticut, United States

● Program Manager / Producer of a $100 million project to integrate new software and hardware systems as well as shepherd the design and implementation for a next generation insurance product design● Led cross-functional team of 500+ employees comprised of senior executive leadership, subject matter experts, IT delivery teams, user experience and change management teams including product design, sales, operations, enterprise risk, finance, marketing, communications, billing, training, data and reporting, compliance, legal, actuarial, underwriting, claims and process owners● Responsible for past project cost benefit analysis to inform data driven decision-making for future investments● Led teams in developing strategic direction, created the overarching plan, defined tracks and drove alignment among cross-enterprise teams to deliver capabilities to ensure project quality and budget as well as reducing risks

Springfield, Massachusetts, United States

● Project Manager / Producer for critical cyber security, financial product development and new regulatory requirement initiatives budgeted at up to $2 million● Created plans, led execution, implementation / reporting to ensure solutions efficiently met business needs ● Led cross-functional teams comprised of senior executives, product design, sales, cyber security, software development, quality assurance, operations, compliance, legal, actuarial and project managers

East Hartford, Connecticut, United States

● Worked with internal and external clients to identify, prioritize, design and coordinate implementation of improvements to software and operations involved in the Connecticut Health Exchange and the Connecticut Department of Social Services determining eligibility and completing enrollment into HUSKY B (also known as Children's Health Insurance Program or CHIP)● Automated reporting processes resulting in business analyst team 10% productivity improvement● Consolidated applications into single graphical user interface, increasing operational effectiveness for over 200 daily users● Selected as lead to assist Deloitte Consulting’s development of new enrollment software due to technical background, ability to work closely with customers/vendors and specific knowledge of Husky B requirements

Hartford, Connecticut, United States

● Managed department with $1.5 million budget and 7-10 employees that identified accountable parties and proof of liability for legal action for over 250,000 cases with recoveries to clients of over $6 million annually● Selected subcontractors and evaluated performance, including subrogation specialists and law firms● Reduced overhead by 10% by streamlining processes and giving subcontractors direct client access● Designed and implemented processes and management information systems that identified 5% of files were not handled appropriately and established early indicators to eliminate continued problem● Rebuilt the department while overseeing data transmission to 30 individual contractors, while retaining 100% of profitable large insurance company clients (e.g., MetLife)

Hartford, Connecticut, United States

● Selected, configured and maintained all desktops/laptops/phones in a 100-person department● Automated telephone and desktop systems to reduce IT staff by 25%● Partnered with management to clarify business goals and provide cost effective and efficient solutions● Interacted with the parent company to balance parent company’s need for system uniformity with the flexibility needed in a subsidiary small business environment● Programmed and maintained SharePoint Server, SQL/Oracle reports and Avaya phone switch

Hartford, Connecticut, United States

● Founded business to provide construction and management of Windows server-client networks● Handled sales proposals, taxes, accounting, billing, collection and project management of 2 sub-contractors● Sold Business to one of my employees

East Hartford, Connecticut

• Managed the day to day operations of the Congressional campaign including managing one part-time staffer and dozens of volunteers, advertising with signage and radio spots, ensured all legal matters specific to campaign regulations were adhered to and staffed the Congressman on campaign related matters• Implemented a database in Access to record incoming/outgoing funds and drafting of correspondence• Exceeded fundraising goals of $650K

Hartford, Connecticut, United States

● Licensed commercial property/casualty insurance sales (general liability, property, workers comp, auto) to small business owners with excellent sales, underwriting quality and customer service record● Selected as automation representative responsible for organizing and prioritizing updates to software and hardware for new interface for salespersons and managers

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Computer Science