Paula is a seasoned IT executive who brings 20+ years of experience driving global IT implementations and transformations, process optimizations, and aligning technology with business goals to deliver measurable impact. With a track record of building high-performing teams, and leading digital innovation and modernization, Paula is a proven leader is ready to scale your operations by leading global, distributed teams to fuel growth and efficiences with AI/Gen AI strategy and governance. Awarded multiple professional certifications: PMP® , CSM®, Certified Data Privacy Solutions Engineer (CDPSE), ITIL v3 Foundations and Pragmatic Marketing Certified.Specialties: C-Level Communication Delivery and Management • AI/ML/GenAI Operations & Governance • E2E GenAI Program Execution • Advanced Analytics, Data Engineering and Automation Program Execution • Program Management of Complex solutions/services, Program Development, Execution & Maintenance • Project Management • Solution Implementation • Building Effective Teams • Change Management • Solution Implementation • Stakeholder Negotiation & Commitment Building • Strong Written and Verbal Communication • Cross-Functional and Global Team Leadership • Go-To- Market Strategy • Strong initiative and ability to work in a self-directed environment • Ability to multi-task in a dynamic environment • Ability to present clear and concise information to team, internal customers, and external customers.
Listed skills include It Strategy, Customer Experience, Quality Management, Pmo, and 26 others.