Paul Alonge Email & Phone Number

Port St. Lucie, Fl, Us

United States

Ohio, United States

• Team collaborator and underwriter for Private Bank Mortgage team for Jumbo and Conventional loans products, specializing in high-net-worth clients. • Review of income documents, wage earners, SE business returns all income schedules, for income/loss, future income documents, asset documents, purchase contracts, divorce decrees/legal separation agreements, trust review, LLC review, Investment, 2nd home, NOORE transactions, Housing Cooperatives, Trust, LLC, and POA review and approval. • Concentration of relationship management with MLO, Private Banker, and support staff to maximize the customer experience during loan process by establishing conference call meetings to discuss every aspect of bank relationship. • Maintained meticulous attention to detail in underwriting practices and leveraged knowledge of loan products.

Beachwood, Ohio

• Managed large purchase pipeline consisting of FHA, USDA, Conventional primary, 2nd home, NOORE properties, and Construction loans. Appraisal and condo review.• Mortgage guideline trainer for MLO’s, Processors, and Processing Assistants and management staff on underwriting and sales techniques for mortgage products.

Operations And Risk

Built and maintained relationships with Directors and Management Staff with Attorney General Offices, State Housing Authorities, Non-Profit Organizations, Community Economic Development Leaders, Real Estate Partners, and Attorneys by traveling for face-to-face introductory meetings. Continued travel to build and develop relationship. Primary point of contact managing strategies and goals with community leaders focused on community revitalization efforts by traveling and conducting conference call meetings to learn the outreach efforts of each organization. Researched and built list of agencies involved in financial and homeownership education, CRA programs, down payment assistance, foreclosure and default prevention, low-income tax credits, grants, and other community activities. Built out plan of execution for contact with agencies, renewed and developed relationships with Directors and staff. Responsible for overall engagement strategy, brand awareness, marketing, retention, and community. Continuously cultivating customer centric focus committed to communities’ outreach and development. Reviewed written complaints from Attorney General Office filed by consumers and conducted thorough reviews of internal loans with various lines of businesses. Determined best course of action with risk partners and management to resolve complex issues. Write, edit, and respond to Attorney General Office complaints and set up pipeline reviews with Attorney General to discuss work out solutions and discussed timeline of resolution to close out complaint. Worked with State Market Presidents, Leadership Teams, Senior Management Department Heads, Regional Relationship Management, and Financial Center Managers engaging in one bank approach and brand awareness. Provided insight to grant staff and worked with internal partners to determine which agencies would receive grants from bank to assist them in their community development activities.

Beachwood, Ohio, United States

• Managed a team of 12 underwriters while assisting 2 Fulfillment Units of 6 processing teams and 2 closing teams.• Disbursed workloads, condition reviews, and final review while managing pipeline KPI routines and SLA.• Create an environment of collaboration and continuous improvement while managing performance trends. • Review and adjust workload assignments to effectively manage individual underwriter and customer experience.• Provided guidance to underwriters to ensure quality underwriting decisions are consistent. SME on mortgage process.• Identified opportunities for improvement and implemented action plan and worked with process owners to improve.• Utilize management reports and analytics tools to assist in monitoring procedure portal. • Create and execute employee performance reviews and goals with underwriting staff.

Port Saint Lucie, Fl

• Operations manager and liaison between attorneys and support staff handling default mortgage negotiations with lenders. Directed operations and management of large pipeline case load with staff processing and sales department ensuring a win-win for lenders and homeowners. • Managed lead generation budget gathered and distributed leads for foreclosure and modification clientele.• Coached and Mentored sales staff on outbound calls while taking turnovers to gain commitment from consumers.• Worked as a court mediation subject matter expert in defense foreclosure cases in court proceedings. Tracked and trained staff on mortgage servicer guidelines on mortgage modifications, short sale procedures, deed in lieu process.

Port St Lucie, Florida, United States

• Managed a portfolio of mortgage 50+ business broker offices from West Palm Beach to Daytona Beach Florida, engaging in offerings of sub-prime lending products. Reviewed prequalification’s and approved initial submissions, rate locks, condition management, and closings. Top ranked volume producer closing over 200MM.

North Olmsted, Ohio, United States

Mortgage loan originator purchase and refinance.

Independence, Ohio, United States

Top performing mortgage account executive