Delivery of Smartsheet Work and Project Collaboration Management solutions across various industries including; construction, energy infrastructure, universities, tourism, health and not for profit businesses. The solutions digitise and improve business processes, increasing efficiencies through task and work organisation, collaboration, work visibility and accountability and enhanced Business Intelligence through Reports and Dashboards.

Victorian School Building Authority:Lead information discovery meetings with incumbent school building project management service provider and documented processes and procedures to facilitate service transition to new service provider.

Lead content development for a new Intranet (Unily and SharePoint platform) for all state, and Australian cricket organisations to be located for the first time under the one site/platform.Lead requirements gathering workshops, created templates and instructions for information gathering, coordinated meetings with Content Coordinators from each state.

Scoped and implemented a Project Management Methodology, creating templates and tools (Smartsheet), and Standard Operating Procedures as a framework for the division's project management. Guided the division through the change process incorporating group and individual training on project management, newly developed processes, and project management databases (Smartsheet).Incorporated Change Management principles in our Project Planning including a Communication Plan to ensure effective communication avenues with stakeholders are established. Facilitated forums and conducted interviews to process map current ‘as is’ business processes and to identify and map ‘to be’ improved processes. Developed Standard Operating Procedures for the Skills and Knowledge Division to support their business functions, including; product development (manuals, online training modules and webinar production), project management, quality assurance testing, student record management, contract management, sales pipeline tracking and customer enquiry management. Conducted a product development process review forum to collaboratively assess and further streamline product development processes after a year of use. Lead a restructure of the training course administration processes. Created an improved Student Administration Database (Smartsheet), reducing errors and administration time, and improving both the inter-departmental dynamics and the customer experience. Managed the implementation of new online content management system (Alfresco). Improved meeting minute capturing using a Smartsheet database. Attendances, notes and tasks assigned with reminders set during the meeting. Associated links or documents such as Status Reports uploaded and stored against the meeting/project. All correspondence and updates recorded against the task. This process dramatically reduced administrative time and follow up, improved accountability and tracking.

Established end to end recruitment processes from assessing position skill requirements, advertising and phone screening to interview templates and all applicant communications.

Managed the on-going performance of an outsourced call centre provider, and security and telecommunication provider. Managed the ‘Holden Assist’ (safety & security) telematics program, with a focus on ensuring service quality, efficiencies and key performance target achievement.Project managed call centre migration to an alternative outsourced supplier. Delivered a functional specification for new customer relationship management (CRM) system design.Implemented a new procedure system (Flowbiz) and an online call centre knowledge management system.

Conducted successful Siebel CRM implementations and upgrades for a number of clients in the following industries; consulting, online recruitment, health food manufacturing and sales. This incorporated pre-sales presentations, requirement gathering and process mapping, project management, Siebel system configuration and customer training.

Team Leader to two outsourced IT helpdesks: ANZ Bank – Provided LAN User Administration to the bank’s employees. The Department of State and Regional Development (DSRD) – Provided hardware, software and network support, escalating to on-site technicians where required.Managed the Helpdesk employees, client relationship management, and client contracts.

Supported the Callscan sales force as product specialist in Automatic Call Distribution Management Information Systems ( ACD MIS). Delivered product demonstrations, responded to tenders, prepared proposals, and liaised with product manufacturers, Callscan’s technicians, and telecommunication providers in achieving optimum solution for Callscan customers.