Evento anual virtual de atualização para profissionais do Turismo.Um evento inédito de atualização completa para profissionais e empresas do Turismo que buscam conhecer o mercado do Turismo através de um panorama de palestras com profissionais de diversos segmentos no Brasil e no exterior. Em um único final de semana, é possível adquirir conhecimento, expandir o networking e desenvolver habilidades sem sair de casa, em um evento de qualidade ímpar.Projeto idealizado com a minha… Show more Evento anual virtual de atualização para profissionais do Turismo.Um evento inédito de atualização completa para profissionais e empresas do Turismo que buscam conhecer o mercado do Turismo através de um panorama de palestras com profissionais de diversos segmentos no Brasil e no exterior. Em um único final de semana, é possível adquirir conhecimento, expandir o networking e desenvolver habilidades sem sair de casa, em um evento de qualidade ímpar.Projeto idealizado com a minha parceira de jornada no Turismo, Vanessa Schardong. Show less

As a small company owner, I have been doing everything from top to bottom, from marketing and sales to finance and revenue planning, pricing, revenue source, supplier search, customer support, negotiation, website creation, social media content, online classes, lives, brand strategy, partnership creation, networking, among others.Most of the activities can be divided in 3 main areas:1. Business strategyBrand strategy, project management, monitor project timelines, identify new… Show more As a small company owner, I have been doing everything from top to bottom, from marketing and sales to finance and revenue planning, pricing, revenue source, supplier search, customer support, negotiation, website creation, social media content, online classes, lives, brand strategy, partnership creation, networking, among others.Most of the activities can be divided in 3 main areas:1. Business strategyBrand strategy, project management, monitor project timelines, identify new markets, personas, revenue sources.2. Product DevelopmentDefining the vision, strategy, and roadmaps for products, product launching, online marketing, data analysis, KPIs analysis, product design.3. CustomerCold calling, client prospects, lead generation, closing sales, customer satisfaction, prospect engagement, one on one negotiation, community creation.Every time left was spent studying and acquiring practical knowledge. Show less

Como Gerente de Operações do Turismologia, lidero uma equipe de profissionais na produção de conteúdo estratégico, sou responsável pela criação da marca Turismologia e divulgação em redes sociais para aumento da base de leads. Por fim, atuo como colunista e revisora de conteúdo. Ao fundar o Turismologia, em Março, de 2018, priorizei 3 objetivos:- Liderar a profissionalização do Turismo no Brasil através da construção de uma plataforma de compartilhamento de informações;-… Show more Como Gerente de Operações do Turismologia, lidero uma equipe de profissionais na produção de conteúdo estratégico, sou responsável pela criação da marca Turismologia e divulgação em redes sociais para aumento da base de leads. Por fim, atuo como colunista e revisora de conteúdo. Ao fundar o Turismologia, em Março, de 2018, priorizei 3 objetivos:- Liderar a profissionalização do Turismo no Brasil através da construção de uma plataforma de compartilhamento de informações;- Construir uma equipe tecnicamente boa, mas que ao mesmo tempo tivesse experiência prática consolidada no Turismo;- Criar e manter uma linha editorial de conteúdos atuais, relevantes e baseada em dados e fatos. Show less

Management traineeship of intensive cross training in all departments of a hotel in all operations and leadership levels focusing on the development of management skills.The program included:• Hands on training in all roles and departments of a 4 star hotel in one of the most visited region in Brasil (Golden Tulip Natal Ponta Negra);• Job rotation between departments: Food and Beverage (F&B) and Events, Controll Center, Front Office, Housekeeping, Reservation center (single and… Show more Management traineeship of intensive cross training in all departments of a hotel in all operations and leadership levels focusing on the development of management skills.The program included:• Hands on training in all roles and departments of a 4 star hotel in one of the most visited region in Brasil (Golden Tulip Natal Ponta Negra);• Job rotation between departments: Food and Beverage (F&B) and Events, Controll Center, Front Office, Housekeeping, Reservation center (single and groups), Human Resources, Maintenance and Corporate Training;• Development of events, group reservations, check in and front desk tasks, corporate projects, among others;• Follow International company training and guidelines;• Mentorship program with the General and Regional Manager;• Feedback sessions with all leaders and managers;• Entry level, management and strategic tasks among departments, such as: housekeeping and food and beverage duties, supervision, team coordination and scheduling, events planning and management, on site supervision, guest relations and VIP solutions, group and general public reservations, client negotiation, staff schedule organization, competitor analysis, benchmarking, data analysis, creation of attraction strategies and face to face negotiation and customer retention strategies.Some of the main skills developed are:• Business understanding;• Decision making;• Crisis management;• Events supervision;• Team management;• Conflict resolution;• Customer support;• Quality analyst and online branding;• Business performance and client satisfaction.Plus: • Nationwide selection with 5000+ candidates and 8 openings.• Business tourists hotel -> challenge: attract leisure and bleisure tourists. Show less

The largest tourism agency and tour operator in Latin America | Prepare, plan and execute travel sales | Sales-oriented environment | B2C | Main tasks: Creation of complex travel packages | Client negotiation | Social Media communications | E-mail listing | Upselling | Customer satisfaction | Telemarketing | Cold calling | Lead generation | Business development and Sales Closer.

B2C Sales Cycle - Exchange Programs Franchise.Inbound and outbound sales.

Goal: Internationalization of the Institution. • I wrote, negotiated, and closed contracts and international agreements - resulting in partnerships with foreign Institutions;Among others: • I participated in Institutional Projects; • Mentored International students and staff;• Recruited, selected and trained candidates;• Events organization;• Customer support (online and in person);• Translation of bilateral agreements;• Design of promotional… Show more Goal: Internationalization of the Institution. • I wrote, negotiated, and closed contracts and international agreements - resulting in partnerships with foreign Institutions;Among others: • I participated in Institutional Projects; • Mentored International students and staff;• Recruited, selected and trained candidates;• Events organization;• Customer support (online and in person);• Translation of bilateral agreements;• Design of promotional content;• Received and guided international students and professors; Show less

Personal summer vacation project: to work at the greatest entertainment corporation in the industry and learn excellence from the source on hands on job.I was responsible for the maintenance of Disney's Animal Kingdom, to create magical moments to our guests and to exceed expectations in customer service.Disney was a turning point in both my professional and personal life, as Disney’s Four Keys To A Great Guest Experience (safety, excellence, show and courtesy) are the main… Show more Personal summer vacation project: to work at the greatest entertainment corporation in the industry and learn excellence from the source on hands on job.I was responsible for the maintenance of Disney's Animal Kingdom, to create magical moments to our guests and to exceed expectations in customer service.Disney was a turning point in both my professional and personal life, as Disney’s Four Keys To A Great Guest Experience (safety, excellence, show and courtesy) are the main pillars of the company – as well as important values I live by."Go above and beyond" Show less