Wildlife Worldwide / The Travelling Naturalist

• Cross checking of tour itineraries and costings with attention to detail.• Interaction with local suppliers to communicate necessary itinerary and negotiate cost changes.• Working closely with the Sales Team to provide an excellent administrative service.

• Maximise private groups business potential through effective sales and conversion of leads, gaining with this a high percentage of repeat clients.• Excellent administration and customer service skills.• Working closely with Paul Goldstein specific to specialised wildlife photography tours along with his client base.• Representing Exodus Travels at key trade shows and company marketing events.

• Arranging tailor-made holidays for clients by gathering their specific requirements either on the telephone, email or in person ensuring to give the best standard of service.• Producing detailed travel documents set to a high standard.• Offering a full customer service to clients from start to end of the booking process.• Proactively researching in-country operations specific to Sri Lanka and The Maldives.

• Maximise sales opportunities through effective supervision, training, motivating and supporting of the sales team.• Ensuring a high standard of customer service is carried out from the sales team.• Ensuring continual personal development of the sales team.

Organising full range of worldwide charity sponsored challenge tours• PowerPoint presentation of tours direct to charity fundraisers and their participants.• Account manager from start to finish of each charity event to include: costing, set-up of tour, air and land reservations, correspondence direct with suppliers and charity fundraisers all on a regular basis to ensure a strong rapport.• Tour leading of the challenge events.• Research and propose new charity challenge itineraries to Executive Manager.Organisation of educational/academia group tours trading under UK Connections with Kuoni Travels• Account manager working closely with teachers and tutors in putting together custom made educational tours specific to course subjects.• Ensuring tour components are all in place making necessary reservations direct with hotels, transportation, and suppliers.

• IT recruitment, activities included: working closely with heads of departments on recruitment needs. Regular liaisons with advertising and recruitment agencies. Administration of applications. Coordinating of interviews. And upkeep of a recruitment database.• Assistant to the R&D Strategy Team, activities included: Coordinating departmental meetings. Preparation of Word/Excel/PowerPoint documentation. Carry out internal speech recognition software trials to check usability and accuracy in Canon products.• Assistant to the Patent Team, activities included: Liaison with Canon’s patent attorneys. Facilitating the 'Introduction to Patents' seminar for new staff members.• Other activities: Coordinator for internal personal development training courses. Interdepartmental inductions for all new staff members. Active member of the Sports & Social committee.

• Providing responsive administrative back up to the highest standard to Category Director, 3 senior managers and their respective technical teams.• Arranging travel itineraries, accommodation, diary keeping, composing routine correspondence, dealing with issues during long absences of Category Director.• Daily contact with senior management worldwide.• Arranging key internal/external meetings.• Selected to participate in various continuous improvement working groups.