Paula Mathieson Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow, United Kingdom

Lead Project Manager - Responsible for the end to end delivery of Legal, Regulatory and Mandatory Projects and Programmes across UK and Europe.• Programme/Project set up and closure, control and delivery• Governance and reporting• Planning and finance• Resource & Stakeholder management • Internal / external relationship management• Risk and issue management• Implementation: business and operational readiness• Coaching & developmentProject Examples; Implementation of European subsidiary of Lloyds Ring Fenced Bank, General Data Protection Regulation (GDPR), Joint Venture Client Rectification, Deposit Guarantee Scheme Directive (DGSD), Consumer Credit Reform (CCR)

Glasgow, United Kingdom

Lead Project Manager - Overall responsibility for the delivery of multiple, complex workstreams to deliver Credit Card Migration as part of Retail Banking Stratigic Reform. Implemenation and Business Readiness Lead for 4 Dress Rehersals and Live event.

Glasgow, United Kingdom

Lloyds Divestment of TSB Programme• Designed and Delivered Colleague selection process for the Telephone Banking business of the divested Bank• Designed and implemented online selection tool for c500 colleagues to preference for role type and shift. • Delivered Operational Support Function capability. Drafted and agreed 47 individual role profiles with HR. Mapped existing colleagues into roles and took ownership for the recruitment activity required to fill the remaining 37 roles.Lloyds TSB and HBOS Integration Programme• Release Manager for Telephone Banking - Managed Implementation Control Board (ICB), ensuring that projects/releases were presented at the appropriate intervals to gain ATP for implementation• ‘Recruited’ c100 colleagues across 12 UK sites to manage Local Command and Control into the Telephone Banking bronze team• Devised a timeline of essential testing for local Command and Control to ensure exit criteria achieved prior to live.• Ownership for the Local Command and Control incident management process, tools and execution.• Implementation Lead for one of the most complex sites impacted by the integration programme.

Glasgow, United Kingdom

Partner the Senior Management Team to deliver against key performance measures across all sales and services teams within the Glasgow Telephone Banking Call Centre.Act as key communicator and 1st point of reference for colleagues impacted by first Telephone Banking Restructure.

Glasgow, United Kingdom

Promote effective communications to ensure colleagues are kept up to date. Produce and deliver messages through several channels and assess colleague understanding on a regular basis.Manage local campaigns to motivate and engage colleagues. Facilitate site visits and organise Roadshows.

Glasgow, United Kingdom

Liaise with preffered suppliers to attract quality candidates. Interview and assess candidates for sales and service advisor roles. Upskill Line Managers to ultimately own the interview process. Implement changes to recruitment process to improve quality and reduce attrition.

Manage team of Phonebank Advisors to deliver exceptional service to customers on a range of banking transactions. Provide coaching to continually improve performance and ensure compliance with regulations.

Glasgow, United Kingdom

Deliver best in class service to customers on a range of standard banking transactions. Take ownership and resolve complaints. Identify customer needs and offer suitable products and services.

Glasgow

Record cash and cheques collected from tills, store securely and bank funds daily.Complete full audit on a weekly basis. Prepare wage packets and distribute weekly to colleagues recording collection.Answer the store phone and make tannoy announcements as required.

Glasgow, United Kingdom

Serve Customers, restock counter. Deputise as supervisor as required