Define, align and drive Front End Technology strategy and sustainability for all US stores, including POS updates, mobile development, and hardware requirements. Own, develop and maintain our company-wide cash management strategy. Own process gap analysis and optimization, technology enhancements and innovation, and project-based initiatives (i.e., process re/engineering, cost control, efficiency, requirements gathering, etc.). Manage high performing team and cross-functional partners.• Created and executed a multi-year strategy and executed a POC to Pilot to Full Chain rollout for cash management resulting in $127M in labor savings• Launched new front end mobile application to full chain in less than a year, unlocking the foundation to unlock $81M in value • Tested, monitored and expanded no cash back to full chain delivering $5M in expense savings• Drove POS self checkout enhancements by deploying invalid scan nudge and LISA interventions positively impacting $7M in shrink

Impact a $1.4B annual revenue business to deliver replacement home improvement services. Managed the strategy and sustainability of roles, process and technology for a complex end-to-end post-sale process for Home Services; this included, process definition, design, technology deployment, pilot, training, rollout and measurement of success. Owned process optimization, technology enhancements, role development and project based initiatives (i.e., process improvements, cost control, efficiency, technology requirements, etc.).• Drove legacy ERP system retirement and replacement technology solutions using user centric and innovative methodologies to simplify the business, improved efficiencies 17% and profit margins 5%.• Led requirements for role-based reporting that increased visibility 83% into job movement productivity and created ability to performance manage through metrics and analytics• Introduced use of scheduling analytics resulting in improved customer experience, lower install cycle times, and improved process execution• Designed Inventory Receiving Dashboard, along with operational process, providing Field with 100% visibility to partial/complete job material and ability to improve Install Revenue by 34%.• Selected and developed associates to deliver high quality initiatives and successfully groomed them to grow professionally.

Impact a $800M annual revenue generated by Home Services. Manage 6 product line life cycles from strategic planning to tactical activities. Own developing mobile – based software applications, SalesForce implementation and SalesForce Field Service Lightning browser and mobile applications. Define, prioritize and solve Home Service user problems to affect bottom line. Lead cross-functional collaboration and supply chain management on delivering operational procedures and solutions, and driving new product features from inception to release. • Own 6 applications and their processes.• Conduct high business value product analysis to organization to best-in-class technology.• Support the identification of opportunities for process improvement, management control of work, or automation.• Identify goals, metrics and appropriate analytics to measure product performance incorporating continued refinements based on learnings. Achieved 27% reorder reduction, 2 day cycle time reduction and 99% usage.• Generate user service blueprints to understand pain points and process improvement opportunities that drive business value.• Engage with customers and partners to deliver roadmap updates, gather product feedback, feed information back into our development process, and identify additional challenges and opportunities.• Apply thorough understanding of business processes and user needs to formulate and define scope and objectives.• Deliver products through Agile methodology, Gherkin user story formation and feature management in Pivotal.• Successfully launched national mobile application to pilot, managed rollout and training.

Impacting a $104M Home Services Window program. Manage a device agnostic product line life cycle from strategic planning to tactical activities. Developing mobile – based software applications. Define, prioritize and solve Home Service user problems to impact life cycle. Collaborate with UX and development teams on delivering mobile solutions, driving new product features from inception to release. • Conducted high business value product analysis to design Measure Tool MVP and build story mapping with development iterations.• Identified goals, metrics and appropriate analytics to measure product performance incorporating continued refinements based on learnings.• Generated measure tech (user) service blueprint to understand pain points and process improvement opportunities that drive business value.• Defined product requirements, determined specifications and production timelines.• Created Epics and defined features to write and prioritize user stories describing work needed for MVP• Solved re-measure problems identified and confirmed through user testing, business interviews and system research.• Created 2017 Measure Tool Roadmap to include high level features and additional Home Services programs.• Successfully launched mobile application to pilot, managing rollout and training.

Managed $51M annual revenue generated by Revenue Cycle Management Services and Greenway Practice SaaS – based software. Prioritized and solved market problems. Collaborated with development teams on delivering cloud-based (SaaS) solution, drove new product features from inception to release. Analyzed market and competitive conditions to identify key market opportunities and laid out a product vision, required feature set and gap analysis to design a roadmap delivering value based on customer demands. Defined go-to-market strategy, product positioning, pricing, key benefits, and target customer.PAULA L. MCKEONE paulamckeone@yahoo.com PAGE TWOGREENWAY HEALTH (Continued)• Conducted product gap analysis that led to retooling of product roadmap to deliver Saas – based billing product and increased revenue 15 months sooner than originally projected.• Use of P&L, balance sheet and other financial measurements, driving product roadmap and market position. Prepared and presented product plan and roadmap to Board of Directors.• Conducted product price analysis, determining new “lite” service offering.• Developed business case to integrate 3rd party vendors filling patient collection gaps.• Presented and proposed SaaS product delivery method after gathering, validating, and evaluating product / market requirements through market and customer research, and competitive and product research. My recommendation became the new delivery method, saving 23% costs to original projections.• Created high-level user stories describing work needed within the next 3 releases, a change from teams’ typically working 1 release in the future.• Owned partner strategy with TransFirst, began contract negotiations around patient payment integration.• Educated product marketing as to new functionality and role played in solving market problem, release launched in April 2016.

Achievements:• Worked closely with all stakeholders to deliver product revenue. • Led product design and development, implementation, training, client service, marketing, internal IT and a portfolio of projects with people management, strategic planning and budget responsibilities. • Managed the software development lifecycle - Designed, developed and deployed an inventory management demand forecasting system leveraging state-of-the-art predictive analytics, time series analysis and inventory management algorithms.• Performed competitive analysis to understand product placement and pricing strategies.• Identified, analyzed and prioritized opportunities to develop and position new products and services within or outside the organization. • Used product P&L to make strategic decisions on product viability and priority. Pioneered, managed and deployed new feature integrations enhancing client cash inventory management process.• Designed, developed and validated technical landscapes, operations, and internal process creation. Led technical teams for rewrite of SaaS inventory management software.• Managed technical and implementation teams for over 1200 client application and web-based implementations.• Led cross-functional teams in all phases of diverse technology projects to new and existing clients.• Identified, built and managed 3rd party vendor and alliance relationships. Managed client, vendor and alliance contracts. • Generated additional $686,000 of operational reoccurring annual revenue and increased product per license location fee by 62% per license while decreasing attrition.• Managed the upgrade effort to over 900 existing clients and increased revenue by over 400% in 2 years and completely overhauled the project management process.

• Built alliances to channel company services, acquire needed partnerships to enhance product offerings and create additional revenue streams. • Generated $1.5M in referral business out of $6M in company sales.• Created new revenue stream for firm (85% profitable).• Formed and managed 12 alliance relationships and oversaw 41 partners.• Managed referral programs. Increased referral business 35% increasing total firm revenue by 22%.• Built relationship with top two Bankers Bank in US.• Established a relationship with four Corporate Credit Unions.• Launched a relationship with two major core processors.• Published articles, scheduled on-site visits, attended seminars and tradeshows.

• Created and executed multi-channel marketing initiatives that expanded the client base by over 100% in a 3 year period (600 to 1200) and consistently increased profits by 20% per year.• Successfully linked marketing to business development to increase conversion rates.• Managed major alliance relationships and referral program that resulted in 40% increase in new clients.• Organized and managed yearly events, conferences and national tradeshow appearances, and executed post and pre-marketing efforts for each occasion.• Booked, produced and presented speeches and presentations. • Authored press releases and white papers, 36 articles published in national industry periodicals. • Created and managed corporate identity and branding.• Performed budget planning and P&L management.

• Conducted extensive market research for global engineering firm resulting in formulation and restructure of major market sectors.• Formulated and produced business development collateral with target-market focus resulting in 22% annual sales increase.• Developed and implemented corporate Client Satisfaction Program for domestic and international clients.• Supported Sr. VP Sales and Marketing of global technical services firm with sales analysis, tactical planning, data and budget development.• Researched and prepared keynote speeches and industry presentations for CEO and other Corporate Executives.• Created all sales and marketing statistics and reports for monthly Senior Management Meetings.