Paula Meadows Cihm Email & Phone Number

Halton Brook, England, United Kingdom

• Support the regional operational manager with service delivery• Deliver services, understand demands and work in partnership with local authorities and internal stakeholders to develop deliver and monitor customer focuses services • Provide support services to vulnerable people • Develop, deliver and monitor customer focused services • Provide leadership and management of staff • Support a culture of continuous service improvements • Confident and professional communicator • Excellent organizational skills and ability to work well under pressure • Understand regulatory requirements around, compliance, health & safety and safeguarding

Whiston/Prescot

• Assist clients in settling into their home, maintaining their independence and reducing social isolation.• Initial completion of an independent living assessment for the client to assist in increasing independence• Identify new clients to the service, generate sales and meet monthly personal sales targets• Market supported housing schemes, encourage potential clients to visit the scheme, show accommodation to applicants and lead in promotional activities.• Provide advice and /or signposting to relevant services that can help achieve income maximisation and act as advocate on their behalf with financial bodies.• Resolve low level neighbour disputes and environmental issues• Responsible for health and safety of their work area including regular checks of assistive technology systems, inspections of communal areas and monitor the delivery of facilities• Attend multiagency meetings as required on behalf of the business.

Prescot

Engage customers in meaningful conversations which identify their needs and provide solutions to their enquiries.Provide detailed and accurate information on products, services and other service providers to resolve queries at the first point of contact utilising, inputting and retrieving information from computer systems.Update and maintain accurate records of customers using the Customer Relationship Management system.Work closely with colleagues in other departments, partners and contractors to deliver world class customer service to customers.Expected to ensure compliance with all legal obligations concerning the protection of data concerning employees, customers and third parties.All contacts resolved at first point of contactContacts answered within agreed service standardsIndividual customer satisfaction scores meet agreed standardContact quality standards achievedAll assessments for knowledge, process and compliance achieve agreed standardManage own performance, contribute to regular performance reviews and attend any training.Adapt a proactive approach to identify and mitigate risks to business areas and contribute to updating the risk register.

Speke, Liverpool

Phone, text, email, web enquiries. Repairs, contractor liaison, rechargeable repairs, explain policy, planned/cyclical programs, take payment. Identify/process transfers/exchanges. Rent issues; rent queries; payment agreements; direct debit; referrals. Assist re housing/neighbourhood management: tenancy matters, successions; local initiatives. ASB: assess, advise, record, refer. No Second Night Out contacts. Aids/adaptations, level, order/make referral. Home Ownership advice/information. Critical incidents: coordinate response, arrange emergency accommodation, meals, transport. Arrears pursuance, benefit issues. Gas check appointments. Out of hour service re other organisations, following their policies/procedures, handle calls, emergency repairs, Local Authority services. Support elderly, vulnerable individuals’, operate central control equipment for emergency/monitoring service for internal/external clients of Helpline: receive calls, identify needs, respond to alerts, sensors, detectors, alarms, beacons, medication carousel, contact individual, assess response, deploy support. Sheltered scheme access requests: contractor; security verification protocol. ‘Door open’ alarm response, occupant/building safety/security. Emergency services and remote access, remote guidance. Respond to communal area alerts. Outbound calls to vulnerable/at risk residents to ensure health, safety, wellbeing. Diagnose and log repairs, arrange contractor attendance. Daily line checks for schemes, engage with telecoms companies re failures/issues. Liaise with dispersed tenants to test for system faults. Update notes following contact enabling continuity of service Update system re information provided by scheme managers regarding occupation. Manage rolling programme of scheme and dispersed updates in compliance with Tenant Services Authority regulations. Back-up system data daily re system failure or evacuation. Lone Worker system monitor. Use languageline and minicom.

Estuary Boulevard, Speke

Maintain and update minute books, board membership/information files, various other legal and statutory records. Maintain and update Registers of Interests. Populate, maintain and update databases. Administer appointment and resignation of board members. Format, save, photocopy meeting reports and minutes Maintain the intranet and extranet. Research historical information/decisions.Maintain pending system for meetings. Administration and invoice processing using the in-house financial system Kontrolla. Process DC5 forms (Home and Communities Agency Disposal of Land). Maintenance statutory registers and records. Administration relating to the appointment and resignation of all board and committee members. Preparation of meeting date schedules. Liaison with internal departments and external advisors in connection with execution of deeds, including updating the Power of Attorney. Prepare and administer diary forwards, draft agendas and meeting minutes. Process Agreements for Services collating and distributing Induction Packs. Complete and submit Annual Returns and financial statements. I am competent and confident in my use of Microsoft Office using all aspects of this package including Word, Excel, Outlook, Publisher, Access and Powerpoint. I can use the Adobe Pro X programme confidently and competently. I book rooms, refreshments, catering and transport. Meeting and greeting visitors, providing information regarding housekeeping and health and safety, registering and escorting visitors and attendees. Deal with incoming and outgoing post in compliance with Data Protection. Monitor stationery ensuring adequate supplies for business needs. Provide high quality customer service to all internal and external customers. Deal with customers on the telephone, face to face, via email, by letter and via video conferencing (VC).

I worked as part of the Social Welfare Law Team and the Financial Inclusion Team covering 4 disciplines: Welfare Benefits, Debt, Housing and Employment.Duties included using and maintaining multiple databases. Inputting and extracting information and producing monthly reports. I clerked monthly team meetings accurately ensuring the team received the minutes and were up to date with information concerning relevant projects. I used e mail as an essential part of communication. I arranged and confirmed appointments by telephone and letter and kept an up to date appointment diary. The majority of my work was done on the pc using all aspects of Microsoft Office. I filed and maintained records and client’s files and worked as well on my own as I did as part of a team. I prioritised my workload to meet deadlines. I used a switchboard and dealt with clients and 3rd parties on the telephone and face to face. I provided excellent admin support to all colleagues. Stationary monitoring and ordering was also part of my role. I used the facsimile machine to send and receive information. I used all general office equipment on a regular basis including photocopier, pc, printer and scanner. I dealt with petty cash and had to supply statistics to the Operations Manager on a monthly basis and also as and when needed for meetings involving our funders. I also worked on reception at the bureau and enjoyed dealing with the public.

Huyton L36

Duties included taking bookings for rooms, keeping an up to date diary and being the first point of contact for customers. I also took bookings for meeting rooms, two computer suites and the television recording studio. I raised invoices, completed booking transactions and provided monthly and quarterly reports. I also co-ordinated transport for our three Learning Centres and sixty plus Knowsley schools, I produced monthly reports and liaised with the bus company in regular meetings to ensure the smooth running of the project. I liaised with business customers, suppliers, tutors, teachers, headteachers and DfES officials and transport operatives on a regular basis. I clerked and participated in monthly meetings with feedback and oral reports. I had to raise purchase orders, track and order refreshments, stationary and computer consumables. I had to prioritise my workload and incorporate the admin part of my role within the co-ordination of the smooth running of the centre. I used all general office equipment on a daily basis such as a telephone switchboard, facsimile machine, photocopier, laminator, pc, printer, scanner and CCTV system. I used Microsoft Office, the KMBC intranet and e mail. I was mostly self-taught in the use and maintenance of the pc and related equipment.I acted as first point of contact for our evening classes for both the students and visiting tutors.

Education record

Education record