Paula Amortegui Email & Phone Number

Greater Toronto Area, Canada

• Ensure that the movement of goods, services, and information, and control of import/export for national and international transactions are performed in the most cost-effective and timely manner.
• Manage inbound and outbound shipments from 3PL in Canada/US/Europe
• Work and negotiate with carriers, forwarders, and customs brokers.

Toronto, Ontario, Canada

• Ensure all merchandise is received, processed, and maintain merchandise presentation standards.
• Responsible for daily cash administration including balancing registers, researching cash discrepancies, documenting appropriately, completing daily register activity log, storing deposit and coin orders
• Re-merchandise and fill in with back stock in collaboration with team members as necessary.
• Prioritize merchandise items on store shelves for better displays and visibility of the products based on customer needs.
• Provide a high-quality customer service experience by handling inquiries thoroughly to increase the company’s reputation.
• Process refunds, exchanges, and purchases according to company policies.

Bogota D.C. Colombia

• Coordinated and executed the entire inventory throughout the whole factory
• Picked and packed merchandise to prepare for distribution to external customers
• Created codes in ERP (Dynamics) for now stock items; used codes for inventory tracking and invoicing of customer purchases
• Supervised a team of 6 staff to complete weekly physical inventory counts; verified counts with system data to determine restocking needs
• Monitored monthly or weekly cyclicals to track inventory and ensure that physical stock matches with the number of items for each classification
• Coordinated with the Buyer to communicate any replenishment needs

Bogota. D.C.

• Processed, analyzed and executed legal contracts for maintenance, modernization and buying new equipment
• Analyzed and reviewed contracts with customers to check for accuracy and to update and finalize the contract according to their requests
• Solved all issues and requests for internal and external customers during the project process; demonstrating excellent customer service and professional communication skills
• Developed monthly reports based off of company KPI’s; used management indicators to evaluate areas in need of improvement within the company
• Maintained both a virtual and physical filing system to track each project
• Conducted customer satisfaction interviews after completing each project; gathered, analyzed and reported on feedback provided by each customer

Bogota D.C.

• Analyzed maintenance contracts for accuracy, executed the contract through ERP and reported to other areas of the company on the active contract
• Built and evaluated project budgets for each contract; created sales offer issuances and purchase orders for additional products or materials needed for the projects
• Analyzed and verified production orders through ERP to request additional services

Business, Supply Chain And Operations Diploma

Relevant Courses: Project Management principles, Purchasing Supply Mgmt. SAP, Supply Chain Management, Materials Management, Customs.

Bachelor'S Degree In Finance And International Trade, 4.4

Relevant Courses: Export and Imports process, International Logistics, Budgets, and Costs, Corporate Finance.