Paula Amortegui Email & Phone Number

Greater Toronto Area, Canada

• Ensure that the movement of goods, services, and information, and control of import/export for national and international transactions are performed in the most cost-effective and timely manner. • Manage inbound and outbound shipments from 3PL in Canada/US/Europe• Work and negotiate with carriers, forwarders, and customs brokers.

Toronto, Ontario, Canada

• Ensure all merchandise is received, processed, and maintain merchandise presentation standards.• Responsible for daily cash administration including balancing registers, researching cash discrepancies, documenting appropriately, completing daily register activity log, storing deposit and coin orders• Re-merchandise and fill in with back stock in collaboration with team members as necessary.• Prioritize merchandise items on store shelves for better displays and visibility of the products based on customer needs.• Provide a high-quality customer service experience by handling inquiries thoroughly to increase the company’s reputation.• Process refunds, exchanges, and purchases according to company policies.• Facilitate inventory and assist the store manager in replenishing stocks and minimizing excess.

Bogota D.C. Colombia

• Coordinated and executed the entire inventory throughout the whole factory• Picked and packed merchandise to prepare for distribution to external customers• Created codes in ERP (Dynamics) for now stock items; used codes for inventory tracking and invoicing of customer purchases• Supervised a team of 6 staff to complete weekly physical inventory counts; verified counts with system data to determine restocking needs• Monitored monthly or weekly cyclicals to track inventory and ensure that physical stock matches with the number of items for each classification• Coordinated with the Buyer to communicate any replenishment needs• Developed a job profile for this role and drafted a procedure guide and instructions related to all inventory management processes

Bogota. D.C.

• Processed, analyzed and executed legal contracts for maintenance, modernization and buying new equipment• Analyzed and reviewed contracts with customers to check for accuracy and to update and finalize the contract according to their requests• Solved all issues and requests for internal and external customers during the project process; demonstrating excellent customer service and professional communication skills• Developed monthly reports based off of company KPI’s; used management indicators to evaluate areas in need of improvement within the company• Maintained both a virtual and physical filing system to track each project • Conducted customer satisfaction interviews after completing each project; gathered, analyzed and reported on feedback provided by each customer

Bogota D.C.

• Analyzed maintenance contracts for accuracy, executed the contract through ERP and reported to other areas of the company on the active contract• Built and evaluated project budgets for each contract; created sales offer issuances and purchase orders for additional products or materials needed for the projects• Analyzed and verified production orders through ERP to request additional services

Business, Supply Chain And Operations Diploma

Relevant Courses: Project Management principles, Purchasing Supply Mgmt. SAP, Supply Chain Management, Materials Management, Customs.

Bachelor'S Degree In Finance And International Trade, 4.4

Relevant Courses: Export and Imports process, International Logistics, Budgets, and Costs, Corporate Finance.