Paul Garrett Email & Phone Number

Raleigh-Durham, North Carolina Area

Responsible for the overall Profit and Loss (P&L) financial performance of the store, including merchandise sales, credit and other miscellaneous revenues, expense management, and achievement of planned cost recovery goals.• Selected, coached, and developed strong and effective management and Supervisor/Lead Associates; developed a diverse high-performance team; set and managed high standards, which included taking decisive action with underperformers; and focused on positioning high… Show more Responsible for the overall Profit and Loss (P&L) financial performance of the store, including merchandise sales, credit and other miscellaneous revenues, expense management, and achievement of planned cost recovery goals.• Selected, coached, and developed strong and effective management and Supervisor/Lead Associates; developed a diverse high-performance team; set and managed high standards, which included taking decisive action with underperformers; and focused on positioning high performers for growth opportunities within Sears.• Achieved positive EBIDTA gains for 4th quarter 2018 and 1st quarter 2019.• Held store team members accountable for their individual contributions based on their roles and responsibilities.• Managed all Human Resources (HR) transactional processes including staffing and training; assisted in action plans to improve performance.• Ensured consistency of operational processes within the store. Accountable for maximizing Protection Agreements, credit, and other miscellaneous income opportunities within the store.• Monitored and reacted to profitable revenue opportunities and aggressively support Vendor liquidation opportunities to improve gross margin and cost recovery.• Managed merchandise receipts, repair, and the shipping process through the Outlet Redistribution Center (ORC). Show less

Raleigh, North Carolina

Chief of the Home Appliance, Home Electronics, Home Improvement, and Lawn/Garden/Fitness departments and accountable for excellent performance with customers, associates, sales, and profitability.• Led the #1 Brand Central team in the market including mattress and appliance sales. • Effectively managed merchandise sales, credit, expense management/reduction, and cost recovery goals to ensure revenue success and operational consistency.• Managed, led, and coached seller… Show more Chief of the Home Appliance, Home Electronics, Home Improvement, and Lawn/Garden/Fitness departments and accountable for excellent performance with customers, associates, sales, and profitability.• Led the #1 Brand Central team in the market including mattress and appliance sales. • Effectively managed merchandise sales, credit, expense management/reduction, and cost recovery goals to ensure revenue success and operational consistency.• Managed, led, and coached seller organizations to maximize customer shopping experience and support the selling process by delivering a world-class, in-store experience and a well-planned and executed MSP. • Managed optimal store presentation standards and all facets of customer and associate interaction and experience to foster effective customer relations.• Ensured company programs and policies were effectively understood and executed in order to maximize store cost recovery.• Managed, trained, and empowered associates to recognize strengths and cultivate areas of improvement in order to foster continuous personal and team growth and success.• Acted as a representative of the company and facilitated effective and professional communications with customers, staff, and internal and external partners. Show less

Fayetteville, North Carolina

Directly responsible for the Receiving, HR, and Cashier departments.• Led location to #1 in the market with Sears credit applications which was integral to store profitability. • Directly responsible for the training and management of new associates and initiated performance management processes (e.g., performance reviews, performance improvement plans) with approval and in partnership with the Store General Manager. • Ensured associates were up to date on selling techniques… Show more Directly responsible for the Receiving, HR, and Cashier departments.• Led location to #1 in the market with Sears credit applications which was integral to store profitability. • Directly responsible for the training and management of new associates and initiated performance management processes (e.g., performance reviews, performance improvement plans) with approval and in partnership with the Store General Manager. • Ensured associates were up to date on selling techniques, product knowledge, training, and appropriate use of integrated retail tools to provide a WOW member experience. • Assisted associates in creating action plans for their development based on feedback from observations, store walks, and member interactions with approval from SGM. Provided excellent support resulting in a store culture where associates could be successful.• Assisted with enhancing the Member experience in backroom and merchandise logistics, receiving, truck unload, product flow, stockroom optimization, and footwear execution at every Member touchpoint by ensuring all associates understood Member experience, selling, and merchandising responsibilities. Show less

Fayetteville, North Carolina

Chief merchant of the Home Improvement and Lawn/Garden/Fitness departments and accountable for performance with customers, associates, sales, and profitability.• Responsible for leading the department to over $100,000 in profitable growth in 2016 from the previous year which led to the store having $400,000 positive EBIDTA.• Managed, led, and coached seller organizations to maximize customer shopping experience and support the selling process by delivering world-class, in-stock… Show more Chief merchant of the Home Improvement and Lawn/Garden/Fitness departments and accountable for performance with customers, associates, sales, and profitability.• Responsible for leading the department to over $100,000 in profitable growth in 2016 from the previous year which led to the store having $400,000 positive EBIDTA.• Managed, led, and coached seller organizations to maximize customer shopping experience and support the selling process by delivering world-class, in-stock experience and a well-planned and executed MSP.• Home Improvement team finished over $16,000 above company standard with sales of Protection Plans.• Recognized by the Regional Vice President for revamping the entire department by moving divisions to be more effectively shoppable to our members.• Executed customer-focused strategies, policies, and programs as measured by Customer Satisfaction Survey data and verbatim comments. Show less

Goldsboro, North Carolina

Hardlines Lead for all of Home Improvement and Brand Central.• Responsible for leading team Merchandising and Customer Assistant (MCA) associates utilizing Sears’ standard operating procedures and processes to ensure outstanding customer service.• Solely responsible for Project Delta which was the most extensive tool reset in Sears’ history.• Held full-store system access and participated in opening and closing procedures.

Goldsboro, North Carolina

Home Improvement Consultative Sales Associate (CSA) • Expertly utilized the member engagement process to provide extensive knowledge of products and excellent customer service.• Responsible for replenishment of product stock and maintaining the overall appearance standards of Home Improvement.

Assisted and established overall objectives accomplishing all assigned missions. Provided necessary continuity in the direction and control of planning and programming. Supervised and coordinated the activities involved in the performance of the full realm of S-3 activities. Directed functional areas; served as first level supervisor for ten personnel assigning work based on priorities, difficulty of assignments, and the capabilities of soldiers. Rendered technical advice to the commandant and… Show more Assisted and established overall objectives accomplishing all assigned missions. Provided necessary continuity in the direction and control of planning and programming. Supervised and coordinated the activities involved in the performance of the full realm of S-3 activities. Directed functional areas; served as first level supervisor for ten personnel assigning work based on priorities, difficulty of assignments, and the capabilities of soldiers. Rendered technical advice to the commandant and staff sections consisting of over thirty personnel concerning operations, program planning, development, execution and evaluation. Coordinated all training assets and administrative requirements for over two thousand academy students and seventy instructors. Responsible for organizing various meetings for European army senior enlisted advisors that routinely visited the academy grounds. Selected to organize and supervise the 2008 United States Army Europe Best Warrior competition. The competition took six months of planning and coordination which required vast amounts of organization and time management. Show less

Served as a senior leadership development course instructor providing direct supervision of an instructor staff of five and a student class of forty. The position required formal Army instructor certification which is provided in a three week course. Mentored over three hundred academy students on necessary attributes of being an effective leader. Assisted with creating an effective training program which better prepared each student with leadership challenges they would face while serving in a… Show more Served as a senior leadership development course instructor providing direct supervision of an instructor staff of five and a student class of forty. The position required formal Army instructor certification which is provided in a three week course. Mentored over three hundred academy students on necessary attributes of being an effective leader. Assisted with creating an effective training program which better prepared each student with leadership challenges they would face while serving in a wartime environment. Served as the primary voting assistance officer for the academy staff of over seventy personnel providing all necessary information for each individual and their families to register and submit their absentee vote while serving abroad. Show less

Served as the unit safety officer charged with implementing an effective safety program utilizing both Occupational Safety and Health Act (OSHA) and military safety guidelines. The position assured compliance with OSHA and Army Safety Regulations. Conducted safety and occupational inspections of all work and living facilities recommending control measures for hazardous conditions to the Commander. Responsible with coordinating all safety training events ensuring all events met unit requirement… Show more Served as the unit safety officer charged with implementing an effective safety program utilizing both Occupational Safety and Health Act (OSHA) and military safety guidelines. The position assured compliance with OSHA and Army Safety Regulations. Conducted safety and occupational inspections of all work and living facilities recommending control measures for hazardous conditions to the Commander. Responsible with coordinating all safety training events ensuring all events met unit requirement needs based on historical data and environmental conditions. Processed dozens of abbreviated reports to the major command safety center ensuring all accidents were documented and future risk mitigation was implemented. Show less

Served as a rifle company squad leader directly supervising fourteen personnel in highly hazardous conditions. Supervised over one hundred security patrol missions while serving in a combat environment serving abroad. Each mission required proper execution and an excellent decision-making process. Served as a senior advisor to an Iraqi police battalion consisting of over six hundred officers. Responsible for implementing an effective communication system by training the officers on how to… Show more Served as a rifle company squad leader directly supervising fourteen personnel in highly hazardous conditions. Supervised over one hundred security patrol missions while serving in a combat environment serving abroad. Each mission required proper execution and an excellent decision-making process. Served as a senior advisor to an Iraqi police battalion consisting of over six hundred officers. Responsible for implementing an effective communication system by training the officers on how to operate their equipment. Show less

Norfolk, Nebraska

Recruited qualified applicants to be a part of the US Army.

Psycology

Units; Units, Psychology; Management

Units, Counseling

High School Diploma

High School Diploma