Paul Andrew Email & Phone Number

Judbury, Tas, Au

Hobart, Tasmania, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

First response for all internal IT requests, most requests resolved without escalationSetup and configure new users and computersManage daily Veeam backup routine including checking jobs, resolving and re-running any errors, swapping tapesEscalate high priority issues internally or liaise with external vendorsPatch and update firewalls, AP's, internal softwareManage spam and advisoriesProjects CompletedTransitioned business to working from home and provided support… Show more First response for all internal IT requests, most requests resolved without escalationSetup and configure new users and computersManage daily Veeam backup routine including checking jobs, resolving and re-running any errors, swapping tapesEscalate high priority issues internally or liaise with external vendorsPatch and update firewalls, AP's, internal softwareManage spam and advisoriesProjects CompletedTransitioned business to working from home and provided support during COVID-19 lock downsMigrated all users to M365Integrated a number of independent external services such as Salesforce and Zoom to use M365 SSO authenticationImplement test phishing campaigns to improve awareness and security Show less

Marleston, Sa

Standard ResponsibilitiesLevel 3 Helpdesk, escalations and trainingAnalyse and implement changes to address system performance issuesManage backup and restorations with VeeamManage Cisco Call Manager VoIP phone systems, Cisco Meraki and Wireless LAN ControllersProjects CompletedInfrastructure refresh project to migrate 2003 servers to 2012R2PC, laptop and thin client refresh and imagingWindows 2012R2 RDS deployment projectMigrate production environments to… Show more Standard ResponsibilitiesLevel 3 Helpdesk, escalations and trainingAnalyse and implement changes to address system performance issuesManage backup and restorations with VeeamManage Cisco Call Manager VoIP phone systems, Cisco Meraki and Wireless LAN ControllersProjects CompletedInfrastructure refresh project to migrate 2003 servers to 2012R2PC, laptop and thin client refresh and imagingWindows 2012R2 RDS deployment projectMigrate production environments to Telstra CSX private cloud infrastructurePrepare and implement disaster recovery options for business continuityMicrosoft Dynamics AX project – building, managing and troubleshooting 2012R2 server environments for development, testing and productionDeploy and manage handheld warehouse scanner devices managed by SOTIImplement and migrate file storage shares to DFSMigrate retail stores, distribution warehouses and head offices to new telecommunications providers including reconfiguring Cisco switches Show less

Keswick, Sa

Short back-fill support role for staff away on leave.General help desk Level 1/2 resolutionsTroubleshoot hardware issues

Kent Town, Sa

Standard ResponsibilitiesMaintained Windows Small Business Server and desktop environments for small business clientsMaintained Virtualized Windows Server environments for medium sized businesses on VMWare and CitrixDocumented technical processes and proceduresProjects CompletedImplemented a HP Thin Client environment for Aboriginal Community Controlled Health Services (ACCHS)Implemented new/replacement infrastructure projects for clients environments

Adelaide, Sa

Maintained a Windows Server environment of over 300 servers across 170 sites in Australia/NZ hosted on IBM & HP hardware and a large VMware environmentMonitored and maintained backup systems and associated technologies using CA Arcserve Backup software including restorations and daily status reportsMaintained IBM TS3300, StorageTek SL500 & HP MSL4048 tape librariesMaintained data storage SAN systems including IBM XIV, IBM DS3500, SUN/Oracle 6540 & FLX380Responsible for ensuring… Show more Maintained a Windows Server environment of over 300 servers across 170 sites in Australia/NZ hosted on IBM & HP hardware and a large VMware environmentMonitored and maintained backup systems and associated technologies using CA Arcserve Backup software including restorations and daily status reportsMaintained IBM TS3300, StorageTek SL500 & HP MSL4048 tape librariesMaintained data storage SAN systems including IBM XIV, IBM DS3500, SUN/Oracle 6540 & FLX380Responsible for ensuring Windows security patches are applied to over 300 servers using WSUSSupported a mix of Citrix Presentation Server and XenApp environment for the delivery of most business applicationsAdhered to Change Management processesDocumented technical processes and proceduresRostered to provide critical outside of business hours support AchievementsRelocated the production data centre to a new facilityDiagnosed and corrected long standing issue with duplicate susclient ID’s that was preventing a large number of servers from getting their security patchesRebuilt and re-designed WSUS system servers and configured settings using group policyImplemented new backup server system and tape library Show less

Adelaide, Sa

Provided assistance and training to 1st level and escalated to 3rd level support and managementRostered to provide critical outside of business hours support Supported ~2000 desktop workstations across 170 sites in Australia/New ZealandSupported a MITEL VoIP solution across head office and several remote sitesManaged printers and print queues, assisting in installation and setup with external vendorsAchievementsConsistently high level of call closuresOften received… Show more Provided assistance and training to 1st level and escalated to 3rd level support and managementRostered to provide critical outside of business hours support Supported ~2000 desktop workstations across 170 sites in Australia/New ZealandSupported a MITEL VoIP solution across head office and several remote sitesManaged printers and print queues, assisting in installation and setup with external vendorsAchievementsConsistently high level of call closuresOften received positive feedback from managers and clients Show less

Adelaide, Sa

Provided first point of customer service via phone, email and face to faceAchieved a high resolution of incidents at first contact and logged requests to be escalatedResolved hardware and software incidents in a timely mannerDeployed desktops and laptops in accordance with the SOEAchievementsImplemented structured support tiers and a number of service improvementsTrained new employees and produced documentation to assist in learning

Diploma Of Information Technology, Network And System Administration/Administrator

Education record