Paula Neeve Email & Phone Number

Mackay, Australia

• Employed as a member of the Dispatch Team within the Customer Delivery Group. The role was to provide specialist administrative, analytical & dispatch support to Ergon Energy’s Operations Customer Service workgroup.Key.
• Supported, created and updated specialised Work Manuals for new employees. Training manual created for reference.
• Assisted work groups during Natural Disasters to provide efficient and effective customer service to speed up recovery time
• Developed strong customer service skills, by assisting customers presenting themselves to the depot with enquiries.
• Maintained enquires and act as a specialist contact point for internal & external NEM participants to meet stakeholder requirements in an accurate, timely and reliable manner.
• Used specialised skills to maintain and meet depot requirements to plan and schedule work. Provided quotes to stakeholders in compliance with the Australian Energy Regulator (AER) rules.

Prince Charles Hospital

• The role was to provide administration support to the Director and Nurse Unit Manager of The Palliative Care Unit.
• Developed skills in specialist programs, by updating patient records in PRACTIX, HBCIS & EDIS.
• Assisted in the creation of new patient database in Microsoft Access.
• Scheduled, booked and confirmed outpatient appointments.
• Created and posting of formal appointment letters, documents and reports.

Redcliffe Hospital

• In this Role I was the first point of contact for patients and Queensland Ambulance Service (QAS) when presenting to the Emergency Department.Key Achievements
• Assisted QAS, Police, Nurses & Doctors with administration support in updating of patient records in a timely manner.
• Processed Medicare, Health Insurance and Workcover Claims to ensure prompt payments and reimbursements for patients and clients.
• Assisted in customer service enquires from patient relatives in waiting room. Reassuring them and making them feel safe.
• Processed confidential paperwork and filing accordingly.

Qbuild Mackay

• First employed as a Business Administration Trainee, I completed my Cert III in Business Administration. Employed on completion of certificate, my role was to provide Business Support to the Maintenance Department.
• Completed 12mth Traineeship - Certificate III in Business Administration.
• Provided cover relief for Reception duties, including switchboard management, ingoing / outgoing mail, data entry & work order creation.
• Developed skills in specialist software programs – MIMS, ELLIPSE, BEMIR.
• Improved on skills in Word Processing and Excel.
• Developed interpersonal skills, time management and client rapport.

Certificate Iii Business Adminstration

Certificate Ii Business