Paula Neeve Email & Phone Number

Mackay, Australia

Employed as a member of the Dispatch Team within the Customer Delivery Group. The role was to provide specialist administrative, analytical & dispatch support to Ergon Energy’s Operations Customer Service workgroup.Key Achievements• Supported, created and updated specialised Work Manuals for new employees. Training manual created for reference.• Assisted work groups during Natural Disasters to provide efficient and effective customer service to speed up recovery time• Developed strong customer service skills, by assisting customers presenting themselves to the depot with enquiries.• Maintained enquires and act as a specialist contact point for internal & external NEM participants to meet stakeholder requirements in an accurate, timely and reliable manner. • Used specialised skills to maintain and meet depot requirements to plan and schedule work. Provided quotes to stakeholders in compliance with the Australian Energy Regulator (AER) rules.• Operated specialised systems and applications including – Ellipse, FACOM, Feederstat, Inverter Energy System Applications and Database and Complaints Tracking System to provide efficient, reliable and timely processing of customer and metering data and any subsequent reports to meet NEM, EIC and Internal Service Standards (ISS) requirements and Guarantees Service Levels (GSL)• Attended monthly team briefs and safety meetings to comply with Ergon Energy’s commitment to safe work practices.

Prince Charles Hospital

The role was to provide administration support to the Director and Nurse Unit Manager of The Palliative Care Unit. • Developed skills in specialist programs, by updating patient records in PRACTIX, HBCIS & EDIS.• Assisted in the creation of new patient database in Microsoft Access.• Scheduled, booked and confirmed outpatient appointments.• Created and posting of formal appointment letters, documents and reports.

Redcliffe Hospital

In this Role I was the first point of contact for patients and Queensland Ambulance Service (QAS) when presenting to the Emergency Department.Key Achievements• Assisted QAS, Police, Nurses & Doctors with administration support in updating of patient records in a timely manner.• Processed Medicare, Health Insurance and Workcover Claims to ensure prompt payments and reimbursements for patients and clients.• Assisted in customer service enquires from patient relatives in waiting room. Reassuring them and making them feel safe.• Processed confidential paperwork and filing accordingly.

Qbuild Mackay

First employed as a Business Administration Trainee, I completed my Cert III in Business Administration. Employed on completion of certificate, my role was to provide Business Support to the Maintenance Department, providing customer service advice to Government Departments & Department of Housing Clients. In December 2010 I returned to QBUILD after moving to Brisbane for two years. I returned in the Business Support Officer role and continued in the Maintenance Department.Key Achievements• Completed 12mth Traineeship - Certificate III in Business Administration.• Provided cover relief for Reception duties, including switchboard management, ingoing / outgoing mail, data entry & work order creation.• Developed skills in specialist software programs – MIMS, ELLIPSE, BEMIR.• Improved on skills in Word Processing and Excel.• Developed interpersonal skills, time management and client rapport.• Relieved high duties in finance department. Processing of financial documents, accounts payable and receivable, journals and business loss reports.• Assisted in Disaster Management as Call Centre Coordinator during 2008 Mackay Floods and Cyclone Ului in 2010.

Certificate Iii Business Adminstration

Certificate Ii Business