Paula Neff Email & Phone Number

Richardson, Texas

Manage large US/Canada fleet operation for Lennox Industries International and its subsidiaries. Responsible for $4.5M budget and directing short/long-range goals and objectives to including planning, analyzing costs, vehicle and equipment procurement, maintenance, repair and vehicle disposal. Evaluate and advise field of 580+ drivers in decisions regarding driver safety and efficiency to reduce costs, while maintaining good customer relations.• Created a Drivers Handbook standardizing policies and procedures to save time, money, and drive process improvement with a goal of driver safety. • Implemented annual Motor Vehicles Record Program. • Partner with Vehicle Vendor, Leasing Company, Risk Management, Finance, HR, and Legal.

Managed all support efforts for 3 Top Ranking Regional Sales Directors, up to 30 District Sales Managers, and approx. 300 Sales Professionals. Arranged complex travel arrangements, including International travel, kept teams Health Care Compliant and within Corporate Policy.• Instrumental in the recovery of over $25,000 worth of pharmaceutical drugs hidden during a termination, including retrieving marketing materials while collaborating with Legal and Sample Audit Departments.• Calculated and handled the transfer and re-assignment of millions of dollars in budget funds and samples.• Reduced expenses through effective negotiating techniques and strategies, ensuring all Regions remain well below budget.• Coordinated company volunteers for Dr. Oz’s Houston Free Clinic Day, enhancing corporate image within the community.• Created and presented picture/music montage for all Regional Meeting closings, ensuring team cohesiveness.• Recipient of Sanofi-Aventis IMPACT Special Achievement Recognition Award, for going above and beyond.• Received accolades for raising the bar for Regional Coordinators through efficiencies in productivity level, professionalism, and creative ideas, which became a model for standard practices.• Created video messages, which were recognized by corporate as a best practice.

Managed and coordinated regional sales teams, involved in the development and hiring of regional management and sales personnel, Human Resource and Corporate Policy advisor, communications liaison to Home Office, event planner, negotiated contracts, involved in employee training, and e-Room Coordinator.• Created a major weekly client sales ranking report, adopted and utilized by all upper Johnson & Johnson management, which was ultimately programmed into the company reporting system.• Supported C-Level Executive during a new division expansion, including personally processing and supporting new hire transitions of over 110 new employees, during a 4-month time frame.• Facilitated presentations for numerous corporate events, including creation and rollout of HR Procedure e-Room during the national Johnson & Johnson/Biotech Region Office Coordinator Summit.• Managed all HR processes: interview schedules, new hire medical, driving, and background checks, offer letters, FMLA, payroll adjustment issues, vacation tracking, policy issues, created HR procedure e-room.• Coordinated region meetings and special event activities, conducted presentations, made travel arrangements, reconciled and reviewed expense reports, tracked sales activity, set-up WebEx meetings and conference calls.• Demonstrated a high-level of administrative expertise in managing all details of new division re-alignment, while supporting two Directors, 14 District Managers and training six Region Office Coordinators. • Honored as recipient of two Johnson & Johnson–Standards of Leadership Awards and over 20 Awards for delivering outstanding support to achieve company objectives.

Managed legal compliance for all Agent files (successfully passed all audits), collected and reported production statistics. Worked with over 40 agents and 175 staff members as a liaison to regional office, including scheduling trainings, developing communication tools, provided valuable recommendations for restructuring office performance. (part-time position)

Negotiated and managed engagement bookings, managed office, provided administrative support, client customer service, client invoicing, handled travel arrangements, oversaw sales deposits, and orchestrated written communiqués. Created and designed professional promotional materials for enhancing company awareness.• Successfully promoted and exclusively booked motivational speaker, increasing speaker honorarium by 65% up to 400%, averaging over 150 engagements a year. • Collected past due billing of accounts with over a 95% success rate. • Coordinated property renovations while coordinating various special events and business activities.