• Ensured a high level of customer satisfaction for my clients’ home buying journey• Negotiated interest rates and terms to originate mortgages, and maintained relationships with realtors throughout the home buying process until closing• Surpassed all production and quality performance measures to be promoted to Senior Mortgage Banker• Built strong relationships with clients to originate clean and closable loans resulting in achieving one of the highest applications to close percentages• Reviewed clients’ tri-merge credit reports, income, and assets to generate about 30 pre-approvals per month• Collected and reviewed paystubs, W2s, tax returns, and bank statements to verify my clients’ approvals resulting in guaranteed-to-close approval letters and a higher chance of accepted offers

• Prepared budgets for current and proposed projects using Costpoint, a high level of attention to detail, and advanced Excel skills to present to executive management• Analyzed budgets and asked follow-up questions to ensure that all costs have been accounted for when preparing responses to proposals• Mastered the accounting system and travel policies to ensure the successful bidding of proposals• Collaborated with Project Managers to analyze budgets as well as actual versus forecast comparisons• Gathered all necessary information from a variety of resources that contribute to planning, RFP & RFQ preparation

• Developed advanced Excel skills and strong organizational skills by analyzing multiple data and financial reports using Navision and cross referenced them to derive accurate payment amounts for federal deposits• Methodically researched client’s tax form details in order to verify tax exemption and ensure accurate tax withholding amounts• Received and verified federal, state, and local tax forms required to establish appropriate state accounts and obtained Federal Identification Numbers so that consumers may hire their own care givers and begin receiving in-house health care• Monitored and responded to a high volume of support tickets to maintain secure documentation of consumers’ personal information provided for accounting purposes

• Resolved a variety of customer concerns in a professional manner to develop customer relations• Successfully created a branch of high end vehicles inside a private airport at the Seattle Boeing Field renting exclusively to high class customers• Developed leadership skills by collaborating with team members to assist them in completing tasks and training and mentoring new employees• Trained and managed a team of over 30 people in a high-volume commercial airport to provide outstanding service resulting in large scale customer satisfaction

• Transformed a low performing franchise branch into a corporate branch exceeding the company’s high standards and resulting in a new and successful process implementation• Traveled to 8 branches across the US working in unique markets to learn how to successfully run a branch

• Rented up to 40 vehicles per day using a proven sales process resulting in over $20,000 per month in incremental sales revenue• Mastered the sales process by tailoring it uniquely to different customer types, earning top seller status

• Managed classes of over 250 students for 7.5 week accelerated online courses• Tutored finance students resulting in their success• Aided professors with proctoring exams, grading, and other functions

• Managed employees and assisted clients and business partners resulting in repeat customers• Created invoices for each order, took customer payments, and consolidated them using QuickBooks Pro