● Mapeamento do cliente com análise de oportunidades● Relacionamento com excelência voltado ao Rapport● Fidelização do cliente● Construção de Oportunidades, follow up com foco nos resultados● Agendamento e Realização de visitas, em busca do produto ideal ● Gerenciamento de carteira e construção● Negociação, e Habilidade de Persuasão● Contorno de objeção, e Fechamento● Análise de documentação● Elaboração e assinatura do contrato ● Foco no aumento da receita, e alcance das metas ● Gestão de SDR (Sales Force)

● Responsável pela prospecção e captação de clientes, de acordo com o budget e a localização de cada hotel● Visitas nos escritórios dos potenciais clientes, para apresentação dos produtos ACCOR● Manutenção dos contratos já vigentes, com planos de incentivo ● Acompanhamento das visitas nos hotéis, com apresentação dos produtos e negociação dos acordos anuais● Elaboração de relatório mensal com análise de performance, para a apresentação aos investidores

Capturing new customers with commercial visits.Maintenance of corporate accounts.Creation of contracts and tariffs, for annual agreements.Competition research.Knowledge in RFP ( Request for Proposal).External sales actions, responsable to promote brand identification and brand recognition with partners.Responsable for elaboration of the annual Rede Mirador loyalty program, identifying the main customers and recognizing the performance of the companies.Commercial trips to São Paulo and Macaé to capture new agreements.

Supervision and support in telephone and e-mail, with a team of 20 employees.Exclusive attention to large commercial accounts.Actions for customer retention and loyalty, looking of the best service.Interviews and selections for new booking agents.Training for new employees of the operating system (Opera), and service standard.Registration of annual tariff agreements in the system.Monthly production and monitoring reports of the team.Meetings for team evaluation and feedback.Sales of the 15 hotels for the Pan American Games, Confederations Cup, Rio 2016 Olympic, with attending the embassies, delegations and companies organizing the event.

Supervisor of reservations team.Made individual and group reservations.Attended customers by phone, e-mail and directly.Control of payments and deadlines.Daily occupation reports.

Made the individual reservations.Telephonic service.Rented the convention hall.

Supervisor of reservations team.Made individual and group reservations.Attended customers by phone, e-mail and directly.Control of payments and deadlines.