• Manage a team of geographically diverse employees, contractors, and Vendor resources to customize and implement a new billing solution for Charter wireless. (Amdocs CES)• CSG provisioning database analysis• Support contract negotiations• Provide weekly Executive status readout• Creation of Departmental reports/dashboards utilizing Tableau, Power BI, Power Automate

Report on service performance against the agreed targets, SLA's, KPI's, together with analysis and interpretation of service trends and recommendations to enable service improvements and cost saving opportunities. Oversees the operations support services, Levels 1, 2 & 3 for SAP Basis, Middleware and DBA in addition to Infrastructure. Establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.• Reduced incident counts by 18% through use of Lean Six Sigma

The Enterprise Project Management Office (EPMO) ensuring and maintaining the standards of process, generally related to project management, within the organization. The EPMO strives to standardize and introduce economies of repetition in the execution of projects. The EPMO is the source of documentation, guidance and metrics on the practice of project management and execution. Oversight is performed across multiple portfolios and multiple projects to ensure compliance on process, budget and schedule.Current assignments place over 200 projects in my portfolios, with an excess of $150 million dollars budget.

Reporting through a highly matrixed organization to the Directors of Testing, Development, Sales and Account Executives. In this customer facing role, responsibilities encompass managing the full range of activities necessary to perform system installation and user acceptance utilizing resources onsite as well as offshore. The systems being delivered were multi-million dollar Customer Care and Billing Systems for Tier-1&2 Telecom providers. Additional responsibilities include Business Development by providing consultant services to a Tier-1 wireless communications company.  Facilitated discussions between customer development teams, QA groups and Amdocs development resources Scheduled and managed the installation of software patches, point releases and major upgrades throughout multiple development, test and production environments. Primary point of contact for system issues 24x7, utilized resources both onshore as well of offshore to ensure system stability and usability Oversaw the certification between this system installation and Chase Paymentech for credit card authorizations and payments

Reporting to the Vice President of Operational Support Systems (OSS). Directed multiple Tier-2 and Tier-3 level support groups for infrastructure management, as well as tools adoption, lab systems management and production change control. Extensive support was provided for Opsware in the implementation of SAVVIS Cloud Computing platform. -- Implemented automated metric reporting functions -- Applied LEAN Six Sigma principles to reduced overall MTTR durations by 20% in 10 months * Urgent and High priority events were reduced by more than 65% -- Negotiated outsourcing agreement to provide staff augmentation -- Implemented Disaster Recovery/Business Continuity program -- Implementation and user adoption support of new tools

Managed and oversaw the end to end process model for Sprint’s Core Services Development organization, and manage the project pipeline submission. Responsible for supporting departmental staff in moving projects through the Ideation and Concept review pipeline in a timely manner. Responsible for maintaining departmental reporting, and monthly network balanced scorecards. Actively represents the directorate for process improvements and various inter-departmental initiatives.

 Lead strategic planning and budget sessions, while providing general support to internal customers Developed mentoring program to support executive management initiatives Responsible for implementing and monitoring Directorate level initiatives Facilitated unit cost model reviews with executive management  Managed department financial analysts Created business cases and supporting presentation materials for executive management

 Responsible for planning, system selection and development of the Sprint PCS OSS architecture Created and analyzed bid proposals, negotiated contracts with suppliers, managed and administered contractual agreements between Sprint and suppliers Responsible for Contract negotiations and Vendor management. Contracts range from an annual expense and capital budget of $2 million to $12 million Routinely oversaw the development activities associated with 40 – 50 projects simultaneously with no late deliveries Routinely facilitated discussions with customers to determine current and future system needs Implemented get-well plan with operations support personnel as well as vendors and consistently met aggressive service level agreements and goals Responsible for management of a raised floor computer lab environment