Paula Perilli Email & Phone Number

Buenos Aires, Argentina

I work as an Operational Coordinator for Local Bank Support in Argentina, where I am entrusted with overseeing and coordinating all operations related to the issuance of banking products. I ensure seamless and effective communication with both external clients and internal suppliers, maintaining the highest standards in the execution of critical processes, including settlements, promotions, card personalization, and other essential functions within the issuer business. My role is dedicated to delivering comprehensive, high-quality support that aligns with the strategic needs and expectations of our partners and clients.

Buenos Aires, Argentina

Argentina

Spearheaded the development and oversight of a robust portfolio comprising 900 clients within the High-Income segment, strategically driving customer loyalty, cross-selling initiatives, and principality objectives.Executed business strategies aimed at rendering portfolios profitable, fostering enduring client relationships, and delivering comprehensive financial advisory services.Ensured stellar customer service delivery aligned with Customer Experience policies and in strict adherence to prevailing regulatory frameworks. Resulting in successful acquisition of new customers and a notable increase in retention and loyalty among existing clientele.Actively championed the referral marketing program, leveraging it to augment client acquisition and promote business growth.

Ciudad De Buenos Aires, Provincia De Buenos Aires, Argentina

Sales, conversion, and customer retention efforts within the upper-middle segment, overseeing a portfolio of 1300 clients. Put together efficient planning and management strategies to deliver an exceptional customer experience, aiming to achieve principality and become a trusted reference for clients.Provided expert advice to clients on investments, foreign trade operations, and a diverse range of banking products.

Ciudad De Buenos Aires, Provincia De Buenos Aires, Argentina

Spearheaded the sales of transactional products, investments, insurance, and loans, strategically fostering cross-selling to deepen client relationships and enhance overall customer satisfaction.Led efforts to optimize service levels on the bank's platform, ensuring a seamless and satisfying experience for clients. Successfully met and guaranteed compliance with objectives related to KYC, Risk Profiles, and UIF, demonstrating a commitment to regulatory standards and risk management.

Buenos Aires, Argentina

I provided support for the commercial officers in the branch, being responsible for sales, customer service, migration to automatic channels, support in the use of the bank's website and app.

Bachelor'S Degree, Business Administration

Licenciatura En Economia Y Finanzas