I am part of a talented recruiting team that partners with HR leaders to enhance their ability to identify, screen and short-list candidates for consideration.In this role, I:- Leverage ATS platforms to maintain a candidate pipelines.- Conduct resume screenings and manage each candidate's experience through the recruitment process.- Draft job postings, job descriptions and ensure quality of candidate data.- Creatively leverages social media, referrals and LinkedIn Recruiter to screen and identify candidates.- Ensures basic HR and recruitment policies and procedures are followed through the recruiting process.

I am an intake specialist for the world's largest reassurance services, responsible for answering claimants calls regarding disability and FMLA claims in a virtual call center environment. I provide customers with insight into their group insurance and was chosen to be part of a defined career developmental program in the company.In this role, I:- Serves as the first point of contact for the employee initiating claims or leaves to provide a positive customer experience during their specific challenge.- Identifies, recommends and champions process improvements and organizational initiatives to positively influence the team and quality.- Educates customers on their policies and advise of next steps in the claims administration process.- Experience with data entry and research in a fast-paced environment maneuvering through multiple systems as needed.

As a representative for a leading medical technology company, I was tasked with providing a people-centered health, wealth and wellbeing experience for our clients’ employees.My primary responsibilities included:- Patient education: verify patient insurance information, explain coverage details, and assist in obtaining pre-authorization for medical procedures when required.- Patient communication: conducting check-in calls with patients to assess their well-being, address concerns and gather feedback on their healthcare experiences.- Maintained accurate and detailed patient records, documenting relevant information, create and troubleshoot insurance benefits, including medical history, coverage details, and communications- Assisted patients in understanding billing statements, discussing payment options, and connecting them with financial assistance programs if applicable.

As a specialist for a top ranked global hospitality company, I played a crucial role in fostering brand loyalty and satisfaction by effectively communicating Hilton’s offerings and maintaining high service standards.My primary responsibilities included: - Guest Engagement: Handle guest reservations, including bookings, cancellations, and modifications, ensuring accuracy and aligning with the hotel's policies.- Communication Liaison: Serve as a communication link between guests and various hotel departments, ensuring smooth coordination and fulfilling guest requests.- Billing Assistance: Assist guests with inquiries related to their bills, explaining charges and resolving any discrepancies in a professional and customer-friendly manner.- Special Requests Handling: Manage and fulfill special requests from guests, such as room preferences, celebrations, or specific amenities, ensuring attention to detail and exceeding guest expectations.

As a Cruise Consultant, I helped customers navigate their way through the complexities of booking a cruise.My responsibilities included:- Booking Assistance: Assist customers in making cruise reservations, providing information on available itineraries, cabin options, and pricing details.- Itinerary Customization: Work with customers to customize cruise packages based on their preferences, including cabin upgrades, dining preferences, and excursion choices.- Documentation: Ensure all reservation details are accurately documented, including passenger information, special requests, and any additional notes relevant to the booking.- Collaboration with Cruise Lines: Liaise with cruise line representatives to obtain real-time information on availability, promotions, and any updates affecting customer reservations.- Problem Resolution: Address and resolve customer concerns or issues related to reservations, ensuring a positive customer experience and fostering customer loyalty.

Composed and advise the social media sites for a small but powerful non-profit organization. In this role, I supported fundraising events, drove donations and solicited sponsorships. I assisted the organization's founder with quarterly meetings, recording of minutes, and event planning.

As an on-site Client Services Manager for the Southeast’s largest bank, I was tasked with building and maintaining positive relationships with retail bank clients and managed a team to ensure the highest levels of customer satisfaction were met.

As the lead client services manager for the RBC branch in Midtown Atlanta, I was responsible for overseeing teams of customer services representatives who responded to customer questions and resolved problems. I led day to day operations for the branch and proactively supported business development.

I managed clerical office duties for school administrators, including composing correspondences and designing various documents. As the main point of contact for the Principal and front office, I developed a strong rapport with students, parents and staff.