Los Esondidos Ibiza SuitesAparthotel with 12 apartments with a total capacity of 46 people, reception and pool area.Managing the entire set up process, Pre-Opening and Opening.Pre-Opening- Creation of the Business Plan- Finding the building, location- Market study and feasibility- Dealing with the owners- Creation of the company- Adjustments of budget and financing- Presentation of the project to investors to obtain financing- Redefinition of the… Show more Los Esondidos Ibiza SuitesAparthotel with 12 apartments with a total capacity of 46 people, reception and pool area.Managing the entire set up process, Pre-Opening and Opening.Pre-Opening- Creation of the Business Plan- Finding the building, location- Market study and feasibility- Dealing with the owners- Creation of the company- Adjustments of budget and financing- Presentation of the project to investors to obtain financing- Redefinition of the project- Meetings with designers, architects, lawyers, banks and local administrations- Control of the set-up of the building; interior designers, painters, plumbers, architects, electricians ...- Creation of the Strategic Plan- Strategy and forecast for the opening, positioning and revenue forcast.- PMS selection and sales channels- Website creation- Staff recruitment and trainingOpening- Operations Manager- Financial control- Payment to suppliers and employees- Revenue Management- Creating SOP Show less

Pre-Opening Health and Wellness Resort in Ibiza- Act as liaison between the stakeholders, resort, corporate office and the ownership.- Responsible OS&E process during the pre-opening period. This includes, sourcing local vendors, bidding process, coordination, recording keeping, following up and ability to assist with all custom duty & clearance. - Control purchasing department budgets. Review purchase order claims and contracts for conformance to company policy.- Assist with… Show more Pre-Opening Health and Wellness Resort in Ibiza- Act as liaison between the stakeholders, resort, corporate office and the ownership.- Responsible OS&E process during the pre-opening period. This includes, sourcing local vendors, bidding process, coordination, recording keeping, following up and ability to assist with all custom duty & clearance. - Control purchasing department budgets. Review purchase order claims and contracts for conformance to company policy.- Assist with all licensing requirements to be able to operate the resort.- Assist with all recruitment tasks and labour law requirements.- Responsible of the Pre-opening Critical Path operations.- Responsible of the company bank account (supplier payments, employee payrolls…). Show less

Pre-opening-Development of SOP and department policies-Creation of the contact portfolio with stakeholders (Boat companies, restaurants, rent a car, spa treatments, etc...)to acquire extensive knowledge of the premises and venues and businesses to make the most suitable recommendations-Develop guests experiences-Assist in the set up of the rooms coordinating with the managers, purchasing department, construction workers, marketing department… Show more Pre-opening-Development of SOP and department policies-Creation of the contact portfolio with stakeholders (Boat companies, restaurants, rent a car, spa treatments, etc...)to acquire extensive knowledge of the premises and venues and businesses to make the most suitable recommendations-Develop guests experiences-Assist in the set up of the rooms coordinating with the managers, purchasing department, construction workers, marketing department, etc...--------------------------Opening-Welcoming and meeting guests even before the arrival-Understand customer’s needs and provide them with personalised solutions by suggesting activities and facilities -Arrange events, excursions, transportation, restaurant reservations, etc...-Handle and coordinate VIP’s, high profile and long stay guests arrivals/departures and special requests-Guest interaction to gather feedback on product quality and service levels-Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements setting and maintaining high standards of performance. Show less

Short period contract by mutual agreement since the MBA was starting in February 2016.- Welcome guests - Check in - Check out - Extranets - Satisfy guest queries and ensure our guests receive quality service - Answering all incoming calls and emails - Reservations and payments - Back Office tasks

2015 Front Desk - High volume of daily check in and chek out - Welcome guests - Interacting with clients and handling their queries - Ensure that guests receive high quality service - Answering all incoming calls - Managing the shift till2014 PR and Reservations - Restaurant, Pool area and Events

Working at the Real Club de Polo de Barcelona for the Furusiyya FEI Nations Cup™ Jumping Final, the most important competition in the international equestrian calendar on two consecutive occasions, 2013 and 2014.- Hotel reservation responsible, more than 460 hotel reservations in five different hotels- Shuttle service responsible, more than 4.000 shuttles service requests- Leading a group of 20 people and successfully achieving the assigned tasks

-Liaising with clients to ascertain their precise event requirements-Producing detailed proposals for events-Coordinating venue management, caterers, stand designers, contractors and equipment hired-Handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly-Post-event evaluation

Front Desk Duties:-Check in-Check out-Concierge-Interacting with clients and handling their queries