•Managed EMEA end-to-end supply chain processes, including demand planning, procurement, inventory management, and distribution.•Assisted B2B clients with purchasing and procurement activities, including vendor negotiations and pricing analysis.•Utilizing SAP S/4HANA,SAP ERP systems to track inventory levels, monitor order status, and analyze supply chain performance metrics.•Resolving clients issues through calls, email and chat.•Creating Sales Order and process booking using Oracle tools.•Review contracts and orders to ensure all legal requirements are met with completed supporting documentation•Working within our Service Level Agreement (SLA) and reporting of key KPIs•Collaborated with cross-functional teams (IT, Sales, Logistics, Finance) to gather business requirements.•Implemented and customized Salesforce CRM solutions to support sales, marketing, and customer service operations.

• Break projects into doable actions and set timeframes within the team to achieve SLAs & KPIs• Spearheaded all sales activities in Southern African (SADC) region and increased annual revenue by 60%• Supervised a team of 12 Customer Service agents and decreased handling time by 20%• Train new and current team members• Regular professional communication with our colleagues locally and in the Southern African (SADC) region• Provide accurate, valid, and complete information using the right methods/tools

• Scheduling drivers loads, routes and pick-ups in the Southern African Countries (SADC).• Coordinating logistics and communicating with internal team (IT department, Sales, HR and Drivers) and external team (Ministry of transport, Boarder control agents, and other external vendors).•Collaborated with suppliers and logistics partners to ensure timely delivery of materials and components, minimize lead times, and reduce supply chain costs.

•Walk the customer service agents through the problem-solving process.• Open Job Cards or Tickets for any task or job to be done.• Recording of Jobs in our Accounting system• Management of Job Cards to completion• Coordination with Credit control for client clearance Utilize CustomerRelationship Management (CRM) tool in coordinating and monitoringcustomer experience operations.• Produce detailed proposals for events including timelines, venues,suppliers, legal obligations, staffing and budgets.• Manage all events operations in conjunction with the Marketing and Salesteam.• Record events and problems and their resolution in ticketing system orlogs•Identify and suggest possible improvements on procedures.•Assist Account Managers Working on Client Engagements (Projects) asthey progress through the Sales process.• Identification of Sales Opportunities.• Overall Service Delivery Reporting