Excellent written and verbal communication and Interpersonal skillsComputer proficientAbility to understand, carry out allocated tasks and responsibilities in a timely and consistent manner and deliver resultsDemonstrated ability to create and manage program/project timelines, materials, and multiple prioritiesEnsure accuracy and timeliness of data feeds and flows for the process and produce, review, record quarterly resultsAnalytical and strategic thinker and independent decision-making skills Demonstrated ability to influence opinion without direct managerial controlTeam player with an exceptional interpersonal and solution-oriented attitude*Experience in business communications, technical writing, end-user training, content strategy, and execution of document life cycle*Excellent written and verbal communication skills*Ability to create Standard Operating Procedures, Job Aids, Playbooks, and effective documentation*Advanced skills in Microsoft Office applications (Word, PowerPoint, Excel, Access) and Google Docs, SharePoint, Azure Dev Ops, Agile practices, XML, JavaScript, and SQL*Agile certified*Proven ability to work in a self-directed manner in a fast-paced, rapidly changing environment*C-Level / customer-facing presentation experience*Attention to detail and a high level of efficiency *Highly motivated with proven success in meeting commitments in a deadline-driven environment with multiple competing priorities*Customer focused and results driven*Experience writing and editing IT security procedures and policiesSystem access documentationCredentialingSystem/service account access managementNetwork FileShare access documentationEmergency access proceduresSuccession planning processCyberArk FAQCloud migration documentationKubernetes user playbookCybersecurity awareness and training policy/personnel training & skillset development programRisk assessment and management policyData classification documentationRemote workforce standardsSecure file transfer operational procedureStrengths: Writing, editing, training, interviewing, research, organization, project implementation and management, data collection, reporting, and strategic planning.I am a published author skilled in writing and editing.Spanish and Italian fluency.I am a disciplined, quick learner with well-honed customer service skills and a varied background. New technologies are of special interest to me. Presently seeking technical writing, content writing, project management, or editing opportunities with the right organization.