I am tasked with deploying, maintaining, and troubleshooting products and services for our internal users across hybrid cloud and on-premises platforms within the UK, employing agile and DevOps practices. In collaboration with cross-functional teams, I ensure the delivery of scalable and meticulously designed solutions, in line with best practices and leveraging Azure DevOps tools. My role includes managing and mentoring a team of Business Platform Engineers, fostering a culture of shared technical insight and expertise.Compliance with Change Management, ITIL, and Operational standards is part of my remit, alongside providing necessary production support. My involvement extends to constructing, migrating, maintaining, and supervising cloud infrastructure, guaranteeing automated and secure account provisioning, system configurations, monitoring, performance, and service availability for colleague services.I engage with the service desk, colleagues, and third parties to expediently and efficiently address issues. My responsibilities also encompass evaluating, integrating, maintaining, administering, and managing vendor support for various software and SaaS systems.As a Lead Platform Engineer, I am active in initiative work, aiding in the achievement of business goals. Presently, I am focused on the migration to Microsoft 365.

As an infrastructure lead at Wejo, I was responsible for designing and implementing hybrid cloud solutions that leverage the best features of AWS, Azure, Microsoft 365, Intune and Jamf. I worked with a team of engineers who supported the global infrastructure, capable of handling the world's connected vehicles. I used various tools and technologies to automate and integrate workflows across different cloud services and enterprise applications, such as PowerShell, CLI, Microsoft Graph, Azure Automation and Terraform. I collaborated with the information security team to deploy and configure cutting-edge solutions for threat detection and response, such as Azure Sentinel, Splunk, Darktrace and Trend Micro.

As an infrastructure engineer at Wejo, I was responsible for designing, implementing and maintaining cloud and on-premise solutions. Experience with Microsoft 365, Azure and AWS platforms, as well as with security, automation and monitoring tools. I collaborated with other engineers and stakeholders to ensure high availability, scalability and performance of the systems.

As a Systems Engineer at Ombudsman Services, I was responsible for managing and maintaining the IT infrastructure of the organisation. I used Powershell to automate tasks and troubleshoot issues, Microsoft 365 to provide cloud-based services and collaboration tools, Windows Server to configure and administer servers, SCCM to deploy and update software and devices, and Microsoft Azure to host and scale applications and data. I also provided technical support and guidance to end-users and other IT staff.

As an Infrastructure Consultant at Polymorph, I was responsible for delivering 365 migration, virtualisation and managed service support solutions to various clients. I worked closely with the project managers and the technical teams to ensure the successful implementation and maintenance of the IT infrastructure. I also provided documentation, training and troubleshooting for the end-users and stakeholders.

As a 3rd line support analyst at Calyx Managed Services, I provided managed service support to a range of clients across different sectors. I was responsible for resolving complex technical issues, escalating tickets to the appropriate teams, and ensuring customer satisfaction. I also contributed to the improvement of service delivery processes and procedures, and participated in regular training and development sessions.

As a 2nd line support analyst at Calyx Managed Services, I provided managed service support to various clients across different sectors. I was responsible for resolving complex technical issues, escalating tickets to the appropriate teams, and ensuring customer satisfaction. I also collaborated with other analysts and engineers to deliver high-quality service and maintain SLAs.