Technical Writer and Editor engaged in freelance projects, from inception to final delivery, for clients and the profession. Projects include:- Curriculum Editor for Creative Learning Systems SmartLab - Copyeditor for Hillseed Journals - Pro bono newsletter editor, publisher - Clan Donnachaidh Society of Texas, Inc.- Website consulting – Editing of website content for Project Lead The Way, Inc. - Editing and recommendations for reorganization of marketing information for a small Dallas business - Academic editing, formatting – Graduate level theses and research papers for Masters candidates at University of Texas, Texas A&M, and Texas Christian University- Mentoring, managing – Leadership roles in the Society for Technical Communication (STC) International Summit Awards (2011–15); Presenter at STC Summit 2011; Local chapter presenter and director (2013).- Substantive technical editing – Airport Information Systems Handbook for Transportation Research Board of The National Academies.- Research, writing – Gap analysis and plan to create comprehensive policy and procedure documentation to satisfy internal needs, including business continuity and risk mitigation, for a small Dallas business.Clients:- Creative Learning Systems- InterWorks- The Pragmatic Bookshelf- Clan Donnachaidh Society of Texas, Inc.- Project Lead The Way, Inc.- Lockheed Martin- Novartis (Alcon) Pharmaceuticals- Huawei- Worldwide Analytics LLC- Empower Decision Systems, Inc.- Landscape Architecture Masters Candidates (UTA Theses)- USACE Planning Branch Chief (TA&M Graduate Coursework)- U.S. Army Corps of Engineers, Fort Worth District- A Written Word, LLC- Direct Solutions, Inc.- American Airlines, Inc.- American Eagle Airlines, Inc.- TransSolutions, LLC- Society for Technical Communication- Lone Star Community, STC- Texas Wind Symphony- Arlington Choral Society of Texas, Inc.- First Presbyterian Church Fort Worth- Denton Bach Society

- Editorial Assistant, STC Intercom magazine. January 2023–- Panelist, STC Knowledge Xchange. 7/25/22- Proofreader, STC Summit Proceedings. 2022- Presenter, STC Webinar, Editing Mistakes I've Made So You Don't Have To. May 2021- Secretary, STC Technical Editing Special Interest Group. 2/11/21–1/1/22- Facilitator, STC Solo Technical Communicator Special Interest Group (LWSIG). 4/30/19–- Binion Amerson Leadership Award, Lone Star Community STC. 12/13/16- STC Associate Fellow Award. 2014- Judge Manager, STC International Summit Awards. 2013/14, 2014/15 - Director at Large, North Texas Lone Star Community STC. 2013–14- Creator of Holiday Book Swap Event for Lone Star Community. 2013- Judge Co-manager, STC International Summit Awards. 2012–13- Presenter, North Texas Lone Star Community STC. 2012, 2013, 2015- Team Lead, STC International Summit Awards Entry Assessment Revision Committee. 2011- Presenter, CIC SIG volunteer, STC Summit (Sacramento). 2011- Team Lead Judge, International Tech Com Competition. 2011- Article editor, Technical Editing SIG newsletter, Corrigo. 2010; 2018–- Volunteer, Host Chapter (LSC) and CIC SIG, STC Summit (Dallas). 2010- Best of Show Judge, International Tech Com Competition. 2009/10 - Team Lead Judge, Regional Tech Com Competition. 2009/10- Volunteer, Competition Revamp Forms Committee. 2009/10- LSC U Rock Award “for your creativity and imagination in renaming the Lone Star Community IPIC the 'Lone Star Low Down'." 1/15/09- Presenter, North Texas Lone Star Community STC Fort Worth Satellite, Incorporating User Assistance in Training Delivery. 10/26/06

Uniquely responsible for the quality of content in 80 educational product suites, including teacher, student, and teacher training materials. No one else in the company has a role with such a far-reaching scope of influence! Sole provider of technical editing support for the Project Lead The Way (PLTW) Programs team, which consists of more than 30 curriculum development, professional development, and assessment professionals. - Provide all levels of edit for K-12 curricula in computer science, engineering, and biomedical science. - Collaborate across business areas to maintain the PLTW brand and style.- Created, introduced, and maintain Programs Style Guide for writers and editors.- Develop and maintain multiple resources that aid the writers in their job tasks.- Manage contract editors.

On a three-person team of documentation developers, worked on a major rewrite of Lockheed's F-35 Supply Chain Management User Guide, to encompass warehouse processes and the supporting end-user software procedures. Maintained project style guide, developed and maintained document template/styles, and provided comprehensive editing support throughout the project, in addition to writing sections of content that were crucial to the daily tasks of warehouse personnel.

Consultant engaged in assisting Alcon Information and Governance Management to align IT Standards and Procedures with those of global parent company Novartis. - For Alcon IT and other business units, assisted in writing and editing a variety of SOPs that have company-wide impact. - Instrumental in major revision to Alcon IT Quality Management System Manual.- Provided ongoing support in documentation gap analysis for internal IT process audit compliance.- Initiated project to standardize internal IT terminology definitions across business units.

In-country reviewer of a variety of information and communications technology (ICT) content originally authored in Chinese and translated into English by Chinese translators and editors. Ensured localization of diverse content types for a North American audience.Frequently requested editor for highly technical daily editing assignments, which included telecom network engineering procedures, hardware feature descriptions, and user documentation, as well as confidential content (such as HR processes and business group strategies), speeches of high-level executives, website content, and articles for periodicals. Selected to review business group style guide and documentation templates. Volunteer member of a team that revised and proposed editing categories and criteria for quality evaluation of daily and quarterly editing assignments.

Technical Editor of U.S. Government documents that contain a variety of subject matter related to diverse technical disciplines, including community and recreation planning, social and natural sciences, and various fields of engineering.As the sole provider of editorial support for the Fort Worth District Planning Section, fulfilled the following services: develop report layouts and styles; research and edit technical content for consistency and accuracy; collaborate with District engineers, economists, landscape architects, urban planners, GIS specialists, and environmental experts; format and organize report content for appropriate presentation of technical material; and oversee production of printed/bound and PDF documentation products, which include the following types of deliverables: Comprehensive Utility Infrastructure Studies and Area Development Plans for military installations. Water and environmental resource planning studies for civil works projects, including Feasibility Scoping and Alternative Formulation Briefing documentation, draft and final Feasibility reports.

Sole writer/project lead for system documentation with which AA Information Technology Services supports all internal aspects of the American Eagle Maintenance and Engineering System (AEMES).Performed information discovery with a variety of subject matter experts to assimilate and document a broad spectrum of content, including: data center descriptions, hardware specifications, data table descriptions and parameters, interfaces with external systems, application descriptions, user identities, software development lifecycle (SDLC) environments, logical and physical architecture tiers, support processes. Planned, organized information retrieved, wrote descriptive and procedural text, and created diagrams, from which to construct a body of technical reference documentation.Related deliverables included process documentation for change management and enterprise security, as well as server software installation guide, systems operations manual, server farm runbook, and disaster recovery plan.Designer of user training for Oracle Supply Chain Management (SCM) Purchasing module, which buyers use to create and approve purchase orders for aircraft parts.Consulted with Purchasing Manager, Lead Buyer, and Oracle consultant. Designed and created user training course for Oracle SCM Purchasing buyer and executive training. Worked with print vendor to produce hardcopy training guides.

Created user assistance (online help) and training materials for major product development project. Contributions included:- Use case business analysis- Interface label and style conventions- WebHelp interface design, organization, authoring, and context-sensitive integrationDevised, documented, and proposed corporate standards for product naming, copyright, and trademark conventions, which were adopted to protect corporate brand.Developed, implemented, and maintained policies and logical organization of corporate knowledge base to facilitate access to and protect intellectual property.Developed marketing and sales collateral including: - Layout, design, and content creation of product information sheets and brochures (2003 STC Online Competition Award)- Redesign of proposal format and editing of boilerplate content for conciseness, consistency with corporate style, and more professional image- Website content creation and design consulting

Editor for exclusive outsourcing contract with Nokia. Provided comprehensive editorial support for team responsible for base station hardware installation guide iterations.Researched, clarified, and distilled Nokia documentation guidelines into a single standards reference to facilitate use in both writing and editing.Edited customer documentation to ensure conformity with Nokia standards and consistency among multi-national writers’ documents.Developed comprehensive definitions for criteria to measure document qualityConducted quality evaluations of all documents as required for delivery to Nokia.

For team of 15 writers, provided editorial support, consulting on all deliverable types, various media to ensure conformity with department standards and MS Manual of Style.Contributed in development of edit checklists to establish consistency of the editing function.As Standards Committee member, applied editing skills to development of standards and issue resolution.Supported corporate image/branding initiative as design consultant on team of template developers from across business units.Created templates from artist specs for wide variety of document types in FrameMaker and Word.Edited all templates for adherence to specs.Planned, organized, wrote documentation components for variety of products.Developed relationships with SMEs to research, write, test, and verify thorough descriptions of software functions, interfaces, procedures.Delivered projects on time, within budget as outlined in self-prepared, client-approved, documentation estimates and project plans.

Diversified experience as artist/designer with keen visual perception. Demonstrates strong technical skills in creating business visuals, courseware, and a variety of marketing collateral.