• Managed, distributed/explained and processed employee benefits, enrollments and changes such as health, life, disability, employee assistance programs and 401(k) plans. • Managed FMLA, Sick Leave, Worker’s Compensation and Cobra benefits.• Negotiated all benefits’ contracts on a yearly basis. Managed any updates and/or amendments to the contracts after the implementation. Provided the necessary training to all personnel.• Provided expertise to Senior Management and to the workforce regarding benefits, job evaluations, employee performance management and other programs. • Represented the company in the area of legal employee relations as needed. • Managed site random drug testing and Whistleblower process and timely responses.• Coordinated and managed camp housing/catering and employee’s site transportation.• Contributed to the development and implementation of HR programs and Policy Manual. • Managed the integration and functionality of all the benefit related systems.• Played an active role in the Site Senior Management Team to identify, develop and implement medium to long term strategies for improvement; to include but not limited to employees’ well-being, safety and work environment following MSHA regulations.• Assisted with questions and problem resolution regarding benefits administration, general HR issues, disciplinary situations, employees’ recognition activities, policies and procedures. • Prepared employment documents (i.e. disciplinary documentation, termination letters, etc.). • Arranged and managed community events as well as employee recognition events. • Managed HR Manager’s responsibilities, decision making and direct reports while incumbent was on a two years’ medical leave (2011-2013).

• Effectively managed and serviced a book-of-business of over 130 client’s accounts. • Provided ongoing client service based on service plan; managed prompt resolution of client’s issues. Conducted open enrollment meetings, health fairs and sales presentations.• Proactively performed duties, assignments and projects with minimum supervision/direction.

• Developed valuable working relationships with customers, vendors and internal matrix partners. • Managed and resolved conflict resolution, service and training needs of assigned accounts.• Recognized as the “go to person” for all developed proficiencies.• Effectively managed highly confidential information. • Proactively achieved resolution to all challenges at hand in a positive and timely manner.• Conducted enrollment meetings and on-site presentations to existing and prospective clients. • Trained customers regarding procedural and legislative changes affecting their benefits. • Supported the client management team in handling renewal decisions, network and escalated claims/service issues. Demonstrated the ability to handle complex questions and situations.• Monitored and supported the achievement of customer specific performance guarantees.• Efficiently managed the full workload of the VP of Sales and Marketing and the VP of Provider Relations; from correspondence to representing them at meetings.

• Managed the sites’ operation needs of all facilities; enhanced productivity and efficiency.• Effectively analyzed, negotiated and implemented cost reduction programs. • Managed construction projects from space negotiation to fully operational facility.• Served as a liaison between high-level management, employees, vendors and customers.• Managed worker’s compensation cases, site safety/compliance, OSHA & security management.• Assisted employees and management of benefits claims issues and HR policy issues.• Managed cost effectiveness and operation of the on-site corporate travel agency.• Supervised a team of 6 and all Recruited temporary personnel as needed.• Successfully coordinated employee's recognition events, training activities and client’s events.